Shaw's Inc

Do not recommend unless you want to pay top dollar for bottom barrel install. We moved into a home with a Shaw's 2016 heat pump install and will be spending thousands to address the poor quality of the air handler install. Code violations, no permits pulled, didn't follow manufacturers instructions. Shaws declined to view the install and consider making things right. Another HVAC company saw the install and said "Holy ****, I would not have put a sticker on this" - Our unit is only ~ 1 inch above grade and is supported by patio pavers. Both unit, ductwork and condensate pump are sinking into mud causing moisture and mildew problems. - Manager said he has never heard of codes requiring mechanical equipment to be at least 3 inches above grade (international mechanical code, 2018). - Manufacturer's instructions included 4 inch condensate p trap, due to unit being installed only 1 inch above grade they installed a shallow trap (~ 1 inch) which manual says explicitly not to do. - No permits pulled bc this unit would not have passed inspection. - Duct work is touching dirt. - A crawlspace company that had no skin in this game noted our install is "in the bottom 10% of installs they've EVER seen in this area." - Our condensate pump was buried in mud despite unit saying "Indoor Only". Shaw's manager said that our crawlspace should be considered indoor, but at the same time also said that there was no secondary condensate system because it was not considered an indoor environment. Be prepared to get the angle that least benefits you if you use this company. - No secondary condensate drainage, secondary pan or no overflow detector which goes against manufacturers recommendations. Again, want to emphasize that Shaw's refused to even VIEW this install and consider making things right.

Terrific, I left a key for the service tech since I could not be there, he called and gave me options and once we agreed, he went to work, periodically updating me. When complete, he was sure to call and let me know how things went. I was quite happy with the experience!

Ray was excellent! Not only did he immediately get us a quote out, but he served as the General Contractor, recommending another firm who installed the tile. Further, he coordinated everyone's scheduling to best accommodate our needs. The Shaws Inc. plumber and plumbers helper were knowledgeable, professional, efficient, and they took every measure to protect our home (we have white carpet). The job was done quickly and it was done right!

We have been using Shaws  for 20 some odd years to provide, plumbing, cooling and heating equipment and services to our home. They are prompt, professional, a pleasure to work with, and reasonable

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