ServiceMaster By Singer

Do not use this company. Our insurance company selected this company to repair our bathroom after a failure in the flooring caused water damage. The result is an uneven floor and bubbling paint within three months; two months after they were supposed to finish. The work was supposed to be finished by the end of March when I started a four-month deployment. They assured me that that was more than doable. When I started my deployment the demolition had not even finished in our 200 sq ft bathroom. This meant I was not home to monitor the work and it went downhill from there. They finally finished two months later and when I came home I found the entrance to the bathroom had been raised almost a full inch and was now that far above the bedroom carpet. We'll get used to that but it was very surprising given the old floor was level with the carpet. As I walked into the bathroom I noticed a very obvious slope from the door to about 3 feet into the bathroom. I put a level on it and there was a gap under the level of about a quarter inch and it was clearly not level. I also noticed that they had not put sealant around the mixing valve cover or the cover on the shower head. When I contacted the company they said they had to raise the floor to meet the toilet flange. Two things are a problem with that. First the sill of the bathroom door used to be even with the carpet; now it's an inch above. That seems clearly unnecessary. Second if you have to raise the floor you do that with subflooring across the entire bathroom. You do that ahead of time and make sure the tile is level. But I wasn't there to oversee the work and insurance had paid them. So I figured we'd just deal with it. Now a month later and the paint they put down is bubbling. Do not use this company!

Very confusing to deal with and I understand they had a lot of work to do due to recent floods. However they were supposed to clean the basement and I really see no evidence that they did that. While they were great with coming out with fans and dehumidifiers I paid 2400 and my basement is extremely dirty from the flood.

Remediation went pretty smoothly but the reconstruction was a nightmare. The project manager was some young kid who clearly had no idea how to project manage and in the end when they installed our carpet they used three different types that did not match????? In one room there was two different types of carpet that met in the middle! The installers explained that the project manager did not measure correctly and as a result they didn't have enough carpet so they thought it made sense to go out and buy carpet that was close to looking like the carpet we picked out?????? If you need water remediation I wouldn't say not to use them but never ever ever ever use them for reconstruction.

The details were not much more than, they were on time and cleaned up after themselves.  The process took time, testing, cleaning, then testing.

They pumped out my basement, then came back and cleaned 2 floors out of my house. they were polite, very considerate, efficient. Within a week they were done with the demolition and are now working on the construction. They are very good.

We are very pleased with how it has been going. This was the first time our basement flooded -- a feeder valve came out of basement sink and cold water spewed out probably for days while we were out of town. Servicemaster by Singer employees were extremely knowledgeable, prompt, and, the best part, made us feel like the customer truly is king. They made a special effort to get out and get started on our house on July 3rd, before the holiday on the 4th, and stayed till midnight. The manager came out and got things started himself and was a reassuring presence for my husband as he more than competently addressed his questions and issues. Everything has been going so well with this repair process that I just had to get this review written, although the company certainly hasn't requested it. I just want others to know that these folks really go the extra mile and have many, many years of combined experience and expertise in taking care of water remediation and replacement.

They were prompt, available the next day and the foreperson was very competent. They were thorough and I will use them again in the future.

We used them through our insurance. They done what they were supposed to and it was ok. It wasn't a big job, so they were in and out very quick. I would use them again if I had to.

They did not disinfect one specific area. They did not clean up and take the debris with them. I am upset that they have not come back to finish what they have started.

wonderful company - the owner came out to evaluate the smell issues in our house and make a number of recommendations - he followed up with information on progress and strategies - just a great job!

Because it was an emergency, they responded fairly quicky. came within 2 hours. They examined the carpet condition and pulled out all carpet and baseboard for fear of moisture containing in it. They extract all surface water. Tested a few locations for mold problem and treated the area for potential mold growth. Two fans were left to work for 3 days. Because of rains in the next couple days, they extended it for two more days. The results were satisfactory. Although I feel the charge is a little high. I have no comparison since it was an emergency.

They did a good job and I was pleased with their work. They showed on time and removed the materials and came back to remove any left over debris. Over all I was very satisfied with the experience. I feel the price was reasonable even though I did not compare them with anyone else.

They got out the huge spill and it has never resurfaced as stains sometimes do on carpets even after they're cleaned. They was able to get the spot out permanently. They have great service and do excellent work.