Interstate Moving, LLC.

On 7/14/21 we contracted with Mike (213-342-5337) at Interstate Moving LLC (Job# 7549016) to move our items from Roseville, Ca. to Kingwood, Tx. Items picked up on 7/27/21 to deliver on 8/1/21, at which time we paid $1126. This brings the total paid $1826. Contract states it can take up to 21 business days from first day of delivery which would have been 8/30/21. Contacted them via text Natalie (202-938-1605) on 8/5, 8/10 and 8/11 which we got a response saying average turn around time is 3-14 business days. Also texted for update on 8/25, 8/30, 9/7, 9/8, 9/9, 9/10 was only contacted on 8/25 and 9/7 with generic response that there is a delay. Also emailed on same days with same generic response. Have only spoken to a rep two times. Which one of the times they threatened to send our items to Seattle. Looking for professionalism and for them to honor the contract which they are in breach of. PLEASE HELP! Spoke to a rep today at 213-342-5337 saying that he does not work for Interstate moving anymore. He stated he left and that mike, ed and others left with him. He said that it was because the company is not delivering people's items as contracted and he was tired of taking these calls dealing with very upset customers. He said Natalie hired her friend Elizabeth and told her she didn't need to answer the upset customers calls or call them back. He also said the company used to be good but is now terrible especially the last 3 months. They get your items and then just don't delivery them. He said I should file complaints with BBB, Homeadvisor, Angi's list, my State Attorneys office this would be the only way to get my items. Afterwards I tired calling 202-938-1605 several times leaving messages. After an hour I get a text response, no one ever calls you back, from elisabeth stating "Hi Dan, This is Elizabeth. I'm sorry we missed your call. Your shipment has been in pending status for 35 business days today and I understand you need to know what's happening with your delivery ASAP. I've asked the facility manager for an update and i'll pass on any information I can get for you". (Have all emails and text communications verifying this information. Happy to provide if needed.)