Renewal by Andersen of Baltimore MD

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unknown

It started in May and I still have 4 windows to go on a 13 window replacement total.  They have worked really hard to satisfy me. 

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They were very professional and had very good products. They were very accommodating. I was not living in the home and they were even willing to come out to my old residence to review everything and give the quote and they gave me the quote within 72 hours. They came out and did the windows immediately.

I really didn't think about using Andersen Renewal but I needed another quote on replacing 2 bow window units. Spending $17K is a lot of money so I wanted to make sure the quote I received was competitive. I was sure the Andersen quote would be more but it was about $800 less and they could do the work in one day instead of two. The Andersen crew was very prompt and completed the job on time. The quality of the windows is outstanding. We will definitely get a quote from them when it's time to replace our other windows in a few years.

This was an excellent experience. The best experience I had working with anyone. They were a little on the pricey side, but it was fair considering the quality of the windows. They came out, did the measurements and the price quote the same day. Once the day was scheduled, they got all the windows installed the same day. Once they were done, they did a great job with clean up. I was even able to keep my old windows. They are just amazing.

We interviewed four or five contractors. Andersen was not the cheapest but it had what we considered the highest quality product and windows that were most suited for our glass-filled contemporary home. And it was willing to come down on price to get our business.
Andersen did something none of the other contractors could do -- installed frameless windows in the picture window slots -- a new technology -- because we did not want to diminish the glass space and sleek look by inserting ugly, thick vinyl frames. The original windows had no frames, but only a thin wood lining that ran around the perimeter and held the glass in. Andersen carpenters exactly replicated the original wood lining after taking out the old windows and replacing them with double-paned, highly efficient plate glass windows. It seems like a miracle, and in fact, some of the other contractors were questioning whether it could even be done.
They also helped us pick a smashing new look for our front door. The company's products and services are excellent. They could have been more communicative about details of how the windows would look both outside and in, but overall we're very happy with windows that are noticeably beautiful and much quieter, more efficient and easier to care for than the original single-paned windows in our 1960s home. 

Larry the sales rep was great. He was kind, knowledgeable and honest. I loved that he didn't try to talk us into 5th but gave us great advise on products and cost savings. Sebastion the technician was super friendly, kind and did an outstanding job with his team.

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unknown

The installation went very smoothly.  The crew arrived on time, and completed the job in just over a day and a half.  Workmanship on the installation looks good.  Both the interior and exterior mess was kept to a minimum.  The crew handled the most challenging aspect of the install, the removal and installation of a large, heavy picture window in our two story foyer, expertly.  Overall, we are quite pleased with the new windows.