PROBATHS

Met with Mr. Brown for a free estimate regarding my unfinished basement. He was on time and courteous and did the tour of our basement. We discussed ideas and he promised to get back to me by Friday of that week with a quote. He was personable and I thought we had a pleasant meeting. I also liked his reviews and was seriously considering hiring him even if I had to increase my budget. When I did not hear back from him by COB on the day he promised, I called, emailed and texted him, all to no avail. There was no response throughout the weekend or even the following Monday. I later called his office the following Monday and asked for him. The receptionist answered and asked me to hold after I identified myself. She later came back and said he was unavailable and that I should leave a message on his voice mail which I advised her that I already did. Still did not hear back. So not sure what happened after the meeting or why he is not returning calls or providing the quote he promised. If the problem was the size of the job or the budget or if he needed additional time to complete the quote, all he had to do was say so. He did not strike me as unprofessional, however, I think it is very unprofessional and a waste of my time not to promptly return calls or provide a timely estimate as promised. Since I have no explanation for the lack of response, I am happy to revise my review if he ever reaches out to provide a good reason for his lack of response thus far. I however, felt that an honest review of my experience with him was warranted.