MIRACLE EAR

Took my elderly mother to the Bethesda location (Sears Montgomery Mall) for new hearing aids. She currently has Miracle Ear aids, likes them and the service she receives from this location. She is able to easily make an appointment to have her aids adjusted, cleaned and otherwise serviced. The staff there is very nice. She was taken back for her appointment on time. Joe, the hearing aid specialist, talked to her about her hearing loss and what she was looking for in new aids. He then tested her hearing in a soundproof booth and showed us the results. He gave a recommendation for which aid he thought would work best for her and after looking at the different options, went with his recommendation. He took a mold of her ear canals and ordered the aids. Two weeks later, she came back to test out the aids. She had 30 days to try out the aids with no obligation to buy them. We decided to walk around the Sears store and the mall to evaluate the new aids under various noise conditions. Since her hearing loss is quite profound, she was hopeful the new aids would improve her hearing but they didn't seem to all that much over the aids she currently wears. In the end, she decided to not take the aids home for the trial and return them right then and there. She had her deposit immediately refunded. I would recommend the Miracle Ear location in Bethesda if that is the product that you are interested in purchasing. The staff is professional and knowledgeable and at no time did we feel any pressure whatsoever to purchase the aids.We did not compare pricing of Miracle Ear aids with other brands, since that is the only brand my mother would consider.