JORDAN KITT'S MUSIC

I have the most beautiful grand piano. It sings beautifully. Even a novice can produce the most beautiful sound on it. But I didn't like it every time the technician touched it. There was a lack of communications. The technician Robin did not ask me to try the piano after he performed the service. I think I would have been happier if he would communicated with me and checked if I liked the service.

Steven George from Jordan Kitts has been tuning our piano for over 5 years. He is always prompt, professional, friendly, and does an excellent job. The amount spent reflects half the cost of a two-tunings package that we pre-paid.

The sales associate Dan Brown uses hard-sell tactics to close his sales. My wife and I generally don't fall for this sort of thing, but we really wanted to buy a piano. We were promised delivery and tuning and a hassle-free refund if for any reason we decided not to purchase the piano we had picked out. Well, we decided to wait a few months for the purchase, and requested our refund. The request was made again. And again. We than called Dan Brown's supervisor (between our home phone, and my wife's cell, she called at least ten times after we declined the offer with Dan), and she indicated that the refund had been run, and to wait three days. My wife and I have access to pending transactions in our bank account, and we can verify that as of now, this is not the case. We've registered a complaint with the BBB, and will go to Jordan Kits in person to get a refund receipt.