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Jim's Inc
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical for Home Addition or Remodel - Install,
About us
We have the experience and dedication to assist with all of your plumbing services, installs, and repairs! We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today! License: 72316 Additional DBA - JIM'S Plumbing Heating & Air Conditioning.
Business highlights
Emergency services offered
33 years of experience
Services we offer
air purification, drain cleaning & sewer line camera, electrical, hvac, kitchen & bathroom remodeling, painting, plumbing, water heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4112 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 12% | ||
| 5% | ||
| 8% | ||
| 3% |
Showing 1-25 of 112 reviews
Dan K.
Oct 2020
Excellent, professional
A J.
Sep 2020
repair of water leak
Andre W.
Aug 2020
installed water line for refrigerator
DENNIS S.
May 2018
I have now learned that having a clogged main sewer line is a job that separates the "handyman" plumber from a real professional like Jim's. Owner, HP was lifesaver that I wish I had called first as he was the third plumber in two weeks. Jim's Inc., is who you want to call when you want your issue solved the first time and not suffer through repeated visits to solve the same problem without finding the root cause. In my case, HP didn't just snake the line and give me a bill but videoed the sewer line determined this was an issue that WSSC needed to be called in on (and gave me a DVD for insurance purposes).
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Phil S.
May 2018
Jim's Inc did fantastic job, beginning to end. From the estimate to the followup after the install. HP spent almost the entire day on the job, doing more than required to get things "right". Even things that were not his responsibility, he did it. And that was what we wanted. No shortcuts, no nonsense, just honest and fair pricing with a high quality result from a person who care's just a little bit more. The guy even played soccer with our dog outside for a few minutes. She loved it, and when he stopped by the following day to check in, she was happy to see him! We did get some lower estimates from some, but those plumbers did not even show up to see the space and what had to be done. Just a price over the phone. Jim's came on site to do a survey and walkthrough before pricing anything out. Told us what we did NOT need to do what what we did. Quote may have been slightly higher but I am pretty sure that the other folks pricing would have changed once they came on site. No surprises here, and some bonus work to boot. In short, nice people, seemed to care, friendly and above and beyond type of people that you want by your side when you need it most. I don't write reviews, and am surprised I am writing one about a water heater installation but seemed to be warranted... found them on Angie's list, they will be our Plumbing and HVAC team moving forward. Thank you!
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Arline S.
Mar 2017
Definitely would use them for any issues in the future.
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Wyman S.
Nov 2015
Jim is just fabulous. They are excellent. He is honest, capable and a good person to work with.
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Charlie L.
Dec 2014
This particular visit from Jim's was a semi-emergency call as we discovered a leaky pipe in the basement. It seems our home's previous owner had also known about this leak and had tried to repair it with something like that Mighty Putty product as seen on tv. Yikes - what a mess. Since we didn't know about the putty at first, Nana asked me to come down and he demonstrated to me how the putty would not be able to simply be removed for the easy patch we originally discussed. He asked my permission to cut out more of the pipe and to then patch that entire section. I was very pleased with his attention to detail and explaining everything to me as he went along.
We have the service plan with Jim's and have always been very happy with the service. On our annual inspections, HP will often find a few things that need to be "tweaked" and he takes care of those for us as part of the original service plan cost (nothing additional). We have never had anything but great experience with the plumbers from Jim's Inc.
We have the service plan with Jim's and have always been very happy with the service. On our annual inspections, HP will often find a few things that need to be "tweaked" and he takes care of those for us as part of the original service plan cost (nothing additional). We have never had anything but great experience with the plumbers from Jim's Inc.
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Thomas R.
Nov 2014
Recently have had bad experiences with plumbers, not so with Jim's. Harold, the plumber who did the work was outstanding. He called when he was on his way, very polite and courteous. He thourghly explained the work he would do and the price quote.
He was very careful to keep work area neat and clean, with floor and shoe coverings.
Would not hesitate to use again and no hesitation in recommending.
He was very careful to keep work area neat and clean, with floor and shoe coverings.
Would not hesitate to use again and no hesitation in recommending.
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Cheryl J.
May 2014
Outstanding. The plumber, HP, struck me as a real pro. He was on time, worked fast, and was courteous. Price was reasonable and included a discount for handling multiple jobs. Would ask for HP by name again.
My only nitpick is that the voicemail for the Gaithersburg office didn't seem to work properly, but the office called me back immediately (less than 10 seconds later) when I failed to get through on the first try.
My only nitpick is that the voicemail for the Gaithersburg office didn't seem to work properly, but the office called me back immediately (less than 10 seconds later) when I failed to get through on the first try.
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Mark M.
Apr 2014
unknown
Response from Jim's Inc
"Thank you for your review. We encourage you to ask about becoming a value-rate member to receive discounts, priority scheduling, and a free annual inspection. You can count on JIM'S Inc. for prompt, professional service with a clear price."
Dorothy W.
Jan 2014
We signed up for their annual inspection plan and so far we have been happy with it, although we haven't had any recent plumbing issues.
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Joseph H.
Apr 2013
The work was fine, and Nana was professional and courteous.
The rationale for me giving the COMPANY lower than average marks is their pricing policies.
I understand they should charge more for sinks containing chemical drain cleaner.
the policy that they can't give you any sort of guess-timate over the phone, and I'm talking about a ballpark of a typical job plus or minus 100%. Yet Nana arrived with a bill filled out and ready without the tech speaking to me (I only spoke to the nice woman answering the phone - she denied she was a plumbing technician).
NOTE: I also contacted Len the plumber, and they seem to have the same price policy, can't provide any ball park amount, but if they show up and give you an estimate without doing the work, it's a $50.00 charge, unless you agree to the price and then they'll credit it toward the service charge.
They are nice, they are friendly, they clean up afterward, and professional, but an estimate is gonna cost $50.00 (or $49.95).
Would I used Jim's Montgomery County's Favorite Plumber again? Maybe, if I couldn't get an estimate from anyone else first. at least I'll know the work is good, I just won't know if I was being a sucker and paid twice what i should / could have paid.
The rationale for me giving the COMPANY lower than average marks is their pricing policies.
I understand they should charge more for sinks containing chemical drain cleaner.
the policy that they can't give you any sort of guess-timate over the phone, and I'm talking about a ballpark of a typical job plus or minus 100%. Yet Nana arrived with a bill filled out and ready without the tech speaking to me (I only spoke to the nice woman answering the phone - she denied she was a plumbing technician).
NOTE: I also contacted Len the plumber, and they seem to have the same price policy, can't provide any ball park amount, but if they show up and give you an estimate without doing the work, it's a $50.00 charge, unless you agree to the price and then they'll credit it toward the service charge.
They are nice, they are friendly, they clean up afterward, and professional, but an estimate is gonna cost $50.00 (or $49.95).
Would I used Jim's Montgomery County's Favorite Plumber again? Maybe, if I couldn't get an estimate from anyone else first. at least I'll know the work is good, I just won't know if I was being a sucker and paid twice what i should / could have paid.
Response from Jim's Inc
"Thank you for your review. Because jobs vary we do not quote prices over the phone but you can count on JIM'S Inc. for prompt, professional service with a clear, up-front price."
Anthony L.
Mar 2013
Great! Nana was our technician and he was on time, professional, and courteous.. I the son had a slight concern and I spoke to a very nice lady and she helped explain everything. Nana then called me back the same day and explained everything since only my mom was there during the visit. Although the price is slightly higher than what we expected, I am proud of Nana and team. Very skilled. Keep up the great customer service!
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Mary B.
Mar 2013
He was excellent, very professional and even gave us tips on how to avoid future problems.
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Jeffrey G.
Feb 2013
Terrible. The plumber came in with an estimate already drawn up - before he even assessed our situation. He had a brought a $300 faucet without asking us any price range. His total bill was $750 to replace our faucet. Let me say that again - SEVEN HUNDRED AND FIFTY DOLLARS.
He was and quot;kindand quot; enough to discount it to $675. He told my wife he made no money on the faucet - which was clearly a lie, as we found the exact model online for $215. He told her it would take him 45 minutes to repair. So, he was trying to charge us 450 dollars for 45 minutes of labor, or $600/hour.
When my wife called I laughed out loud and told her to tell him to leave. I didn't want to pay the $49 service call, and he told her the office would call to discuss that the next day. Three days later, they never called.
I feel bad for folks who have used this service and been duped. This service does do good work - or at least he did for us when I had no frame of reference for what I was paying. I did some research online, and the most this job should have costed, even in this pricey county, is $450 for a top of the line faucet.
At the end of this all I found out the faucet actually had a minor link that i fixed in 10 minutes myself. And to think, I could have been $675 out of pocket.
EDIT: I updated my professionalism grade from an F to a C, after my wife received her check back for the 49.00 for the visit (2 1/2 months later.)
He was and quot;kindand quot; enough to discount it to $675. He told my wife he made no money on the faucet - which was clearly a lie, as we found the exact model online for $215. He told her it would take him 45 minutes to repair. So, he was trying to charge us 450 dollars for 45 minutes of labor, or $600/hour.
When my wife called I laughed out loud and told her to tell him to leave. I didn't want to pay the $49 service call, and he told her the office would call to discuss that the next day. Three days later, they never called.
I feel bad for folks who have used this service and been duped. This service does do good work - or at least he did for us when I had no frame of reference for what I was paying. I did some research online, and the most this job should have costed, even in this pricey county, is $450 for a top of the line faucet.
At the end of this all I found out the faucet actually had a minor link that i fixed in 10 minutes myself. And to think, I could have been $675 out of pocket.
EDIT: I updated my professionalism grade from an F to a C, after my wife received her check back for the 49.00 for the visit (2 1/2 months later.)
Response from Jim's Inc
"We apologize for your experience from 2013. Please note that Jim sold JIM'S Inc. in 2014 and, if you give us another chance, the new management won't let you down."
Dave M.
Nov 2012
person did a fine job
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Philip B.
Sep 2012
Wonderful service. I called on a Tuesday and they came out on Wednesday to fix 3 problems. HP walked through and listened to my concerns and problems with the plumbing. He then sat down with me and went over pricing. I chose to do the 2 most immediate problems and wait for a bit on the third. He quickly solved the problems and reviewed how to correct them in the future. It was so easy that he didn't charge the original price. That allowed me to fix the third problem and it was all taken care of quickly and easily. HP, the plumber, checked in with me a few times just in case I had any other questions. I have tried other plumbers who did down and dirty jobs, but they were quality work and cheap materials. I will now only want to use Jim's Inc going forward.
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Sam G.
Jun 2012
We give our wholehearted endorsement to Jim's Inc., of Derwood, Md., which did the renovation work on two of our bathrooms. One of the jobs was a complete refurbish down to the studs and the other involved some structural improvements and new tile floors and vanity. For both jobs, Jim's crew was extremely professional, not only doing expert work on new plumbing, wall and floor tiling and new fixtures, but also in providing practical advice and guidance that saved us money and improved the final look of the projects. The crew tried to cause as little disruption as possible to the rest of the house, kept coming back to make sure all the final touches were completed properly and then brought in a cleanup team to bring the bathroom to shiny finish. We recommend Jim's very strongly. Sam and Tami Gilston Rockville, MD
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Kevin B.
Jun 2012
They charged us a lot of money for doing something that didn't need to get done. After I called him about the problems, we negotiated for a 3 year warranty on everything and I asked that he send me a letter indicating that and to also include all parts AND labor, but when I got the warranty he only guaranteed his parts, not labor. I am not willing to say anything about whether or not I would recommend him until a few years from now to see if our warranty of part and labor holds up, which is what was agreed upon on the phone. The jury is still out.
Response from Jim's Inc
"We apologize for your experience from 2011. Please note that Jim sold JIM'S Inc. in 2014 and, if you give us another chance, the new management won't let you down."
Richard H.
May 2012
I got his information out of an Angie's List magazine. He showed up on time. I thought he was overpriced for what he did, so I was not very happy with the services. I will probably never use him again.
Response from Jim's Inc
"We apologize for your experience from 2012. Please note that Jim sold JIM'S Inc. in 2014 and, if you give us another chance, the new management won't let you down."
James V.
Mar 2012
They were very professional. They did good work. They gave me inspiring confidence and they did the work quietly and efficiently.
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Charles T.
Mar 2012
I found him on Angie's List. I was unimpressed. He was very overpriced. They came here for a simple thing, something simple, they were here just chatting with me for 2 and frac12; hours, and they didn't find the problem. I'm not happy about it. I took care of the problem myself. I don't' know if that was just my experience or if that's just the way they work. I called them because they were in your booklet, and I thought they were good, but I'm not impressed. They charged us quite a bit of money, but they didn't solve the problem although they were here twice. They were on time and very courteous. I also showed him a coupon I had for $20 off, but I didn't get the discount. I checked for the credit when I looked at my invoice.
Response from Jim's Inc
"We apologize for your experience from 2012. Please note that Jim sold JIM'S Inc. in 2014 and, if you give us another chance, the new management won't let you down."
Steven S.
Feb 2012
Jim's service was impeccable. We have used them often over the last two years and is out only HVAC/Plumbing/Electrical company that we will use. They were on-time, wore booties when they walked in our house. They quoted the work before starting and showed us all the parts that were bad as well as explained why they needed to be replaced. They are amazing!
We have and will recommend them to all of our friends and family members.
We have and will recommend them to all of our friends and family members.
Response from Jim's Inc
"Thank you for your review. JIM'S Inc. is always happy to be of service!"
Angie S.
Oct 2011
The Jim's Inc promise is that they would tell you the price up front and there would be no surprises - imagine my surprise when the $2500 price they quoted me actually came to over $5000. When they brought me the final bill, I was told they didn't realize they would have to replace the hose to the pump and other parts that were clearly part of the well pump assembly. I contacted the company to complain and was told that these things happen and the best they could do was not charge me for the $500 fix that didn't work. I received my credit card bill a month later and found that they had indeed charged me $1500 for the water heater, $500 for the repair that didn't fix anything and $5000 for the well pump (which according to other research should have been a $2000 job). I was eventually able to get them to refund $500, but that was it. I will never use this company again and recommend that you don't either.
Response from Jim's Inc
"This report was for work that was completed two years ago in January 2010, in the midst of a terrible show storm. There were some mistakes made by our technicians for which we take full responsibility for and have credited the member. I must take issue with many of the claims the member has charged us with and I will list them in the order which they happened, at least to the best of my recollection now some two years later. 1. The water heater: We were asked to replace her 52 gallon electric water heater and did so, giving her the price before we started the work. The price of the water heater was $1,152.00 not the $1,500.00 as the member stated. We were not asked if the water heater was the cause of her low water pressure. 2. When the low pressure persisted we thought the problem was centered in her well pressure taank and replaced the tank, only to find out that didn't solve the problem. The member got a new tank at no cost to her. 3. It was then determined that the well pump was not working properly and we gave the member a price to replace the well pump that would produce 7gpm at 160' of head. The price was $2,548.00, which included pulling the pump from a 160' well, replacing the pump and reinstalling it in the well. After the pump was pulled, we discovered several problems that were not evident while the pump was in the ground. The first was the well piping was split and leaking and the other problem was that the wiring to the pump was frayed. Both would need to be replaced . The member was given a price to do this extra work before the work was done. While replacing the wiring it was discovered that the power coming from the electrical box was old and under rated. The new pump would not work with the old rated power. Again, the member was informed of the cost to make these repairs prior to the work being done. The final cost for the well was $5 ,144.00. The unfortunate part of this is that the member had little recourse. If she stopped the work she would have not water. 4. In this type of situation, this often happens since we connot see down the well and can't determine the condition of the piping and wiring until it is up and lying on the ground. 5. The member is a little disingenuous when she clains she was surprised at the price, when she was kept informed of the price adjustments as the work progressed. We feel bad that the member is upset with us and are not sure why she waited two full years to post this complaint and we wish her the best. Prior to writing this I called the member, but have not heard back from her. Posted by Jim Mitcham Owner of JIM'S, Inc. and Master Plumber"
Licensing
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FAQ
Jim's Inc is currently rated 4.4 overall out of 5.
Jim's Inc accepts the following forms of payment: CreditCard
No, Jim's Inc does not offer free project estimates.
No, Jim's Inc does not offer eco-friendly accreditations.
No, Jim's Inc does not offer a senior discount.
Yes, Jim's Inc offers emergency services.
No, Jim's Inc does not offer warranties.