I Drive Smart

"Hi Ms. [Member Name Removed]: Sorry to read the review. Our terms are clearly outlined on our site and incorporated into all student user accounts for review anytime. Plus we send notifications about the process and have all dates indicated in student user accounts. We do allow students to complete all training two years from the date of purchase and even after two years clients can reinstate their accounts and never lose credit for any of their state certified training. Clients are required to read and agree to all the terms and conditions before any purchase can be made. Families we hear, love that we allow so much time to complete the training and don't force students through the process. We are the only company in the region that provides this much time. Our training is in high demand because we follow all DMV and State Regulations and work individually with each student. Happy to discuss further if you would like to call me in the office at 855.IDS.COPS. Sincerely, Tom Pecoraro, President"

"This client used us for a senior refresher training. Thank you for sharing your comments, [Member Name Removed]"

"Thank you for the nice feedback, [Member Name Removed]"

"Thank you so much for sharing, [Member name removed]! We are so happy that you are happy with our services!"

"We were delighted to read your comments, [Member name removed]. Thank you for taking the time to share these."

"We appreciate your comments, {Member's name}. We should clarify a couple of things that appear not to be clear from your review: 1. We do not choose to set the in-class training requirement at 30 hours. This is mandated by the state MVA, and we abide by this regulation. 2. We will soon implement an online rating system to allow our clients to provide timely and specific feedback about instructors. This will not only provide a forum for clients to share some of the input that you shared, but we will also use this feedback to provide guidance to our instructors, improve training, and make changes as needed. 3. The $600 fee not only covers the cost of the class but also all of the state-mandated behind-the-wheel training (three sessions @ two hours each). Neither the state nor IDS mandates that a student complete the classroom training prior to doing in-car training. We feel that it is beneficial to at least attend the first unit before starting the in-car training, but this is not a strict requirement. A student can begin the behind-the-wheel training with us as soon as he or she has loaded the valid permit information into the account. 4. While we cost more than most competitors, we operate at an entirely different level. We pay our instructors, who are all active-duty or retired police, about 2-3 times more than the competition, and this is the source for our price premium. In return, clients receive training from experienced officers who deliver professional instruction, share their real-world experiences, and provide valuable tips for being safe on the road. Our focus is on creating a safe driver for life and not simply punching tickets so that someone can get a license. A soon-to-be published study from an independent national safety organization found that students trained by other programs were cited for moving violations 54% more often than our alumni, a massive difference, so we know that our approach works, producing better-trained and safer drivers!"

"Thank you for your comments. We do cost more, but it is because we invest in quality and safety for a complex and critical life skill. We also never take shortcuts to push someone through the process. We know that this is pretty common in the industry when we receive requests from clients to "waive" certain requirements, such as missing a few of the classes or not completing all six hours of in-car training and review. When we explain that the training requirements are standard and cannot be reduced, we often are informed that an earlier child was able to complete without completing all of the training because the driving program "deemed" the student to be ready. Not only is this illegal, but it is a huge disservice to the client who has paid for the services, producing novice drivers who have received less training than they deserve and need. You will never catch us cheating the system to save some money in training as we want to use all of the required training time to create the highest impact on new drivers. Our goal to produce a driver who shows good judgment (including before entering the vehicle), makes sound decisions, and exhibits safe driving habits...and you can't cut corners along the way!"

"Short and sweet. We appreciate the score!"

"Thank you for haring, {Member's name}."

"Hi [member name removed]: So happy to hear about your positive experience with I Drive Smart! I have great people and it is fantastic to continue to learn about their efforts to provide great training for drivers at all levels. Thank you for taking the time to express your satisfaction and for choosing I Drive Smart. Sincerely, Tom Pecoraro, President"