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Granite Works

Stone Slab Countertops Installation (Granite, Marble, Quartz, etc),

About us

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your task or project. We look forward to earning your business! We are specialists in countertops and experts in beautifying homes – which is proof of the effort we put into each individual project. We believe that the best way to build and maintain trust is to conduct each element of our business according to the highest standards of integrity. The goal to exceed our customers’ expectations has always been embedded in our core values which still represent the cornerstone of our existence.

Business highlights

Se habla espanol
18 years of experience

Services we offer

Bathroom Remodel, Cabinetry- Custom, Semi Custom, Stock, Countertops - Granite, Quartz, Marble, Quartzite, Design and Build, Kitchen Remodels

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.94 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%
Showing 1-4 of 4 reviews
Angela J.
Mar 2024
5.0
Google Review
The team was professional, timely, communicated well and overall did an awesome job. I would highly recommend!

Manav P.
Oct 2022
0.5
$5,167
Update on 10/13/2022: The response provided by the business below is inaccurate, and another example of dishonest and unethical conduct. The facts are, we were not provided our deposit back even when they were not able to provide the service, and we had to dispute charges thru our credit card company to get our money back. So my advice still remains the same, do not work with them. If you do, at least ensure you modify the contract to include a clause to get your deposit back if they are unable to provide the service in an acceptable timeframe. Their current contract has no such protection for customers, they have unlimited time to provide the service. Use a Credit card for added protection if the company refuses to pay you back what they owe you. We had a horrible experience working with Granite works and will not recommend this company to anyone. We selected a quartz countertop with their sales rep (Evan and Snell), we paid the 70% deposit and were told that the countertop will be installed within 1 week after the measurement. They could not deliver the countertop even 3 weeks after the measurement as their supplier did not have it in stock, and they could not even give us a timeframe for when it will be in stock. So we asked to give our deposit back. At this point, they said they will deduct 30% from the deposit as a contract cancellation fee! and refused to give our full deposit back or give a timeframe of when they will be able to install the countertop. We were so shocked by this response and were totally in disbelief that the company could do this and act with such dishonesty. This is a brick-and-mortar store with several years of business, maybe they are under new ownership, otherwise, I am not sure how they could survive with such bad business practices. Fortunately, we paid using a credit card. Our credit card company was able to dispute the charges on our behalf. But we had to go thru a lot of stress and paperwork just because we had $5,500 at risk (70% deposit) and our kitchen remodeling project was stuck incurring additional contractor expenses. Please be careful working with this company. If you do decide to work, please ensure you modify the contract with a clause that gets your deposit back if the company is unable to provide the service within the acceptable timeframe. Their current contract has no such protection for customers. And from our experience, we can tell that Granite Works will not act ethically in difficult situations. Also, always use a credit card for payments as it provides additional safety and protection for the customers in such situations.
Response from Granite Works

"Hi Manav, We are sorry for the difficult experience you incurred while renovating your home. We pride ourselves on customer satisfaction and integrity. In your instance, we informed you of the material delay by the supplier due to the defect in the initial slabs you selected. You mentioned you were under a great deal of stress from another contractor working in your home and wanted the material right away. We also informed you that installation would be within 7-10 business days from measurement and we do not have control over material delays by the supplier as in your case. Despite this, we prioritized your order and sent transportation to another state at no additional charge to pick up material to expedite your project thus finishing your project within 1 business day of material arrival. Our team worked above and beyond to find a solution for you, even giving you a 10% discount for an issue we had no control over. We empathize that this may have been a stressful time doing a home renovation for the first time but we are pleased that you had no issues with the quality of our workmanship or countertop installation. We are glad that our team was transparent from the beginning about the issue, and cost and working with you to find an acceptable solution. We hope that you would reconsider this inaccurate assessment of your experience."


WEzuma E.
Sep 2019
5.0
Yes, I recommend this pro
$19,000
Granite Works designed and built our home office with quartz countertops. The final work was great. Workmanship and value were excellent. I recommend Granite Works for any office build-out work.
Response from Granite Works

"Thank you for your kind words and choosing Granite Works. We are excited that you are pleased with your office and it was a pleasure to work with you."


Ezra G.
Apr 2019
5.0
Yes, I recommend this pro
Gabriel has an excellent showroom! He takes the time to show you every material that he will potentially use and doesn't try to up-sell! The quality of work is what you pay for because his craftsmanship is amazing! He is a great guy and will/have recommend his services to anyone!
Response from Granite Works

"Thank you for your kind words and choosing Granite Works. It is a pleasure to work with you."

Licensing

Licensed*

Trade License Number

117635

Trade License Locale

MD

Trade License Expiration

01/29/2027

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Granite Works is currently rated 3.9 overall out of 5.
Monday: 9:00 AM - 6:00 PM Tuesday: 9:00 AM - 6:00 PM Wednesday: 9:00 AM - 6:00 PM Thursday: 9:00 AM - 6:00 PM Friday: 9:00 AM - 4:00 PM Saturday: 10:00 AM - 3:00 PM Sunday: Closed
Granite Works accepts the following forms of payment: CreditCard
Yes, Granite Works offers free project estimates.
No, Granite Works does not offer eco-friendly accreditations.
No, Granite Works does not offer a senior discount.
No, Granite Works does not offer emergency services.
Yes, Granite Works offers warranties.

Contact Information

12011 Nedel St., Rockville, MD 20852

Service Hours

Sunday:Closed
Monday:9:00 AM - 6:00 PM
Tuesday:9:00 AM - 6:00 PM
Wednesday:9:00 AM - 6:00 PM
Thursday:9:00 AM - 6:00 PM
Friday:9:00 AM - 4:00 PM
Saturday:10:00 AM - 3:00 PM
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