Ferguson Bath, Kitchen & Lighting Gallery

I needed 5 major appliances (refrigerator, dishwasher, stove, washer and dryer) for my house that I was preparing to sell. I got a quote from a major retailer, mostly house brands. Ferguson has a fancy showroom with very fancy bathtubs and other similar bath items. I didn't think they would do better than the bigger retailer. Ferguson gave me a quote that was $200 higher, but for all Whirlpool appliances instead of mix and match brands. Terry H. sat down at his computer and within about 10 minutes gave me printouts showing all the appliances and specs. I got the impression everything would be handled very professionally, so I decided to pay the $200 additional. I figured the installation would go more smoothly from a "class" company like Ferguson. I was impressed that their installation company came out for a pre-installation inspection, to make sure everything would fit properly. And, the installation included all the extras, like houses, electrical connectors, etc. The other company had charges for each of those things.
The only thing that went wrong was that the Whirlpool refrigerator that was delivered turned out to be D.O.A. It lit up, but never got the least big cold. I blame Whirlpool for this, not Ferguson. Anyway, Terry arranged for quick replacement of the refrigerator, and all was well in time for the open house. Ferguson handled everything efficiently and professionally. No regrets. And if you want a fancy oval-shaped bathtub...

The quotation support was excellent with contractor pricing thanks to my plumber. Delivery was said to be 2-3 days. Only 2 of the 10 items were able to be delivered (and 30 minutes beyond the window) on day 2 so I am picking up the remainder of the items as they're needed tomorrow. They offered to deliver but I needed early in the day.

We had a salmon-color toilet installed when we remodled our bathroom. The toilet seat had cracked and had to be replaced. Because of the color, it was a special order item. Ferguson's is the largest such dealer in our area. The salespeople were not particularly helpful. We brought in a portion of the seat to match the color and ordered a new one. The new item came and did not match the color. When we retruned it to Ferguson's they charged a restocking fee. They ordered a new seat from another manufacturewr which did match. Their attitude was poor, bordering on discourteous, and not at all helpful. They seemed to regard our order as not worth their time.

I know them and I have used them for a long time. They are a good-sized store. They also have good appliances there. They are professional, knowledgeable and they have a great showroom. They have good prices. They look like a high dollar place. They beat everybody on price and a good display. They are a really good place to go. I would use them again.

That place stinks. I went there on a consultation, and it was ridiculous. I am more of a Home Depot or Lowe's girl, and I don't do this high end stuff, and order of the website. The only thing that I despise in my little bathroom is the little sink, that I had to pick off of a website without touching, seeing or feeling. I find that place absolutely ridiculous. It is too high end, it is for people in Holywood. It is ridiculous. You pick it up, and then it comes out, and they charge you 25% more because they were in the orchestration of the ordering. It is all a scam. I had no dealings with them except buying the 3 things. Their prices are ridiculous. The mirror is pretty and the shelf is functional, I like it. As far as the sink goes, I am a duck, I swab water all over the place and I have to get absorbent pads to put under it. The sink is miniscule, and I should have paid more attention.

I shopped to replace several items for my bathroom and purchased a vanity and faucets. I liked the many options Ferguson's provided for faucets and lighting. Janiesha Fields provided a great deal of assistance recommending, at my request, several items to consider, from vanity to faucets to lighting along with different styles that she thought would work well together. She is very knowledgeable and very helpful about all of those products. I met with her in person a few times and over the phone another 2 or 3 times. She made very good suggestions. She also recommended Firuse, the company I am using to cut the sink top. I have been very happy with Firuse to date, and they will be installing my sink top soon. Janiesha did not pressure me in any way to purchase Ferguson's products nor to use Firuse, which I appreciated. I do not like to be pressured and it takes me some time to make a decision on something so permanent. Ferguson's also provides a discount to its customers. I would not hesitate to return to Ferguson's and to go to Janiesha again.

Lacie is great: we met with her on two occasions, told her what style we wanted, she showed us a bunch of relevant stuff, and we got the order in and delivered. Lacie is very responsive via phone or email, gets you quotes quickly, and gets stuff delivered on-time. Very good at keeping a big project moving with a minimal amount of hassle and fuss. I'd work with her again.Ferguson's also does appliances but their appliance guy was not very helpful. We asked for recommended appliances in a certain price range and he'd tell us to go look at the websites of the manufacturing companies - not very helpful. In the end, we just went to Sears for appliances.

Our basement remodeling contractor steered us to the Ferguson's in Chantilly location. At our first appointment (in March), with no explanation of what was going to happen, we were expected to pick out all of our plumbing supplies for the bathroom, all of our fixtures, all of our accessories, the types and colors of cabinets to go in a small bar sink area and all fixtures for the bar sink. And the appointment was only for one hour. [Subsequently we learned that normally the first appointment is two hours and we learned that on their website they explain that in fact you are expected to have done all your searching before you meet with them!] But no one had told us that.

At some point at the early stages of our interaction we had questions. We sent emails and left phone messages. The phone messages were not returned for more than a week in some cases. The email was not returned for a month. The issues we wanted information about were cost/quality trade-offs. Also when an issue of credits for returns arose, again there was almost no communication (see below).

At our second or third appointment we were asked to pay for everything up front -- about $3,400. The items didn't show up until late May, many weeks later, and not all items were there.

There was a big problem with the contractor's design for the bar sink area. The cabinets proposed by Ferguson would not fit our needs. By the time we had found the correct cabinets, other items had been ordered (and paid for) that would not fit with the revised design. This is where the "returns" issue arose.

Without knowing what countertop we would use in the bar area, our rep had convinced us order a sink, a faucet, and a cabinet. When we subsequently found a cabinet that would work in the space, we had to decide on a countertop. The Ferguson's suggestions were ridiculously expensive. We went to the place that puts the sink into the countertop for Ferguson's and learned that we could save a lot of money ($500) by using one of their remnants. But the already delivered sink would not work with this material. We were told to return it. On the day I returned it I also bought the replacement sink.

But Ferguson's would not simply credit me for the one sink against the new sink. My credit card was hit for the new sink. The returned sink credit did not materialize until one month (literally) later. (Later we discovered that they impose a "25% restocking fee." which they did not charge us in the end, we think because they are trying to keep our contractor's business.]

Then there was the shower door fiasco. We placed our order on April 22. In late May the materials from Ferguson were delivered to our house. A shower door was not among the items. Our contractor assured us he knew where it was. In fact, he didn't. Our rep never told us its status and as late as July our contractor's number 2 man went to Ferguson's to get the door, and that is when he learned that Kohler had a problem with the glass for the door and it was "back-ordered." Since our project was complete except for this door, we had to go find another. The rep should have known about the problem and informed us much sooner.

Finally, there was the faucet in the kitchenette area. Again the faucet that the rep insisted we order was the wrong size for the sink.

Which leads to our conclusion. Ferguson's is an order taking operation, not a "kitchen/bath design" operation. Their business procedures are not customer friendly, and we would urge others to think carefully before using them.

Wrong slide-in oven/range delivered (replaced with correct one with delay of 3 weeks). When subzero refrigerator was delivered, was pushed against wall with electrical outlet - pushing outlet in (cost me $125 to repair, Ferguson refused to take responsibility). I asked for referrals to cabinetmakers who could make the wood overlay for U-Line wine refrigerator - Ferguson would provide no names (I subsequently went to Candey hardware who gave me name of a cabinetmaker even though I had not made the purchase there.) I spent more than $12K with Ferguson and found the service and responsiveness atrocious - I would NEVER purchse from Ferguson again even though their pricing was competitive. In the future I would purchase from either Mand M Appliance of D.C. or Candey Hardware (now in Alexandria). When I spent substantially less money at Mand M for purchase of a single appliance, I received impeccable service and referrals to the qualified professionals required to complete installations. (purchased a $1500 combo washer/dryer) from Mand M, the installation was flawless and they gave me name of great electrician to change the circuit type.)

Plumbing supplies are plumbing supplies and there must be a company in the Washington DC area that is easier to work with than Ferguson.

They were excellent. They were very straight-forward, they were helpful in regards to information about the appliances, they specified a time for delivery and they stuck to it, and their price was as good or better than anyone else's.

We met with Monica she was very nice, knowledgeable and very patient. She showed me several samples and in the end I picked out all my fixtures. I would definitely use them again for another project.

They have a nice showroom. They had a really poor representative; we heard that she had been fired. She cost us a lot of money. In fact, she did not give us a refund to which we were entitled. We only received a $1000 refund last month when Ferguson’s accountants were going over the records. They have a nice showroom, nice selection and their consulting system should work. However, with the staff person with whom we worked last year, it did not work. We got very poor recommendations from her. It was not a good experience. The price was too high. We will not use them again.

Ferguson was great to work with. The salesperson was extremely knowledgeable and answered many questions for us. They offered to price match all of our products to prices I had found online, delivered everything to my house within 2 days, and everything arrived in good condition. I would absolutely use them again, and highly recommend them to anyone considering a bathroom/kitchen renovation.

When I went back to Ferguson's the sales clerk who originally assisted me, remembered me. When I explained the problem, she helped me order the next size up for the basin. When I return the orginal basin I will get a refund. I even got a discount on the new basin. In addition, I was not charged a stock re-loading fee either.

I had a very good experience working with Ferguson Enterprises. The sales person was very good about working with us to find fixtures that would work for us. They helped us to chose fixtures that would look good and serve our purposes. Their prices are good by comparison. The prices are higher than other places, however they only carry quality products.

I did a ton of research and met with about a dozen companies before I decided who would help me remodel this kitchen. Designer Jan Zhuge was a delight from the first meeting. She immediately understood my goals for the space and offered insightful suggestions. She returns calls and emails promptly and always sounds happy to hear from me - her follow-through has been excellent. When one cabinet arrived damaged, Jan made immediate arrangements to have it replaced. The contractors she has recommended have been completely reliable. And all this service came at a price that was lower than I had budgeted for this project!

Heather, the sales representative, was knowledgeable and attentive. She helped me sort through the many possibilities, made sure I ordered all the right accessories, and saved me a lot of money by guiding me toward the luxuries I will enjoy and the frills I thought I wanted but are impractical for my project. The showroom is elaborate and well-run. The customer makes an appointment with a sales representative; this system made efficient use of my time. Delivery was a great bargain ($50!); the crew was on time, careful about my walls and furniture, and thorough about checking that everything was included. They completed my order (mostly Kohler products) within six business days. This time frame was MUCH shorter than the other three suppliers I contacted.