DMH Services LLC

I cannot remember the cost of the service but they were timely and responsive. I do not think that I had a negative experience with them and their price was not out of my expectation. From what I remember, it did not seem unreasonable.

Bid was inaccurate for level of work.  Overstated by 1.5 hours and after contacting them was given a 1/2 hour reduction, but paid 2 hours for 1 hour of work.  Won't use them again as they are unable to bid properly.

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You name it, he did it for me. He did with a smile. He was fantastic. I am not pushover, I do not like anybody, but they were totally fabulous. I was really pleased. They come when they say they are going to come. They do what they say they are going to do. You know how much it is going to cost beforehand.

This project was something that we considered in July, but did not act upon for about four months. DMH was flexible as to scheduling and providing the requested personnel.  They generally arrived on time and performed the work in less than the estimated amount of time (2 men, 15 hours each, project was firm fixed price).  The installation and quality of the work was fine.

There was a problem with the installed door lock, unfortunately.  My toddler somehow set the bedroom door lock so that he was able to lock the door from outside the room.  We were unable to gain access to the room to unlock it from the inside and unable to pop the lock using the release mechanism from the outside. I called DMH to tell them what happened and they sent out someone to uninstall the lock and install a non-locking door knob.  The initial charge for removing the faulty door knob and replacing with another one was over $200.  Given the mistake on their end, I expected the charge to be solely for the cost of the replacement door knob ($26.53).  I complained and the charge was reduced to ($121.53).

Despite that problem, I would use DMH again but might require some kind of warranty on the work & materials as part of the contract.

They can do a little bit of everything. They are unbelievable. They are honest. They list everything single thing they do and every single item they need to purchase.  They are wonderful.

We have used Dan Millen Handyman service several times--for both the hourly handyman service (we provided a list of items to complete and they were all done within the hour) and project based services (we had cracking in the ceilings and damage to some floors).  Their estimates were always reasonable and the work was done professionally.  They took the time to clean up and answer any questions.  We worked with A.J. in both the hourly and project-based situations and he was a true professional.

They have always been excellent. They show up on time and they are courteous. They work quickly and their prices are good. The quality of work is also very good and they always clean up after themselves.

A.J. showed up at the scheduled time and worked for several hours.  I had pre-bought the switches but made one mistake and he went to Home Depot to get the right one.  I've used DMH several times now and really have no complaints.  The price is a little high, but worth it. 

The work was not the best, The patching that had to be done was not the best, I would not recommend them. His service was not very professional. He was prompt, courteous and here on time. However I do not think he used the correct materials to do the work.

Two men came to do miscellaneous repairs, inside and outside of our large, 5 bedroom house, to prepare it for sale. Minor drywall repairs from water damage, was repaired and repainted, but the repairs were obvious and noticeable. If I had been staying in the house, I would not have been pleased, but the new owners were going to be repainting anyway, so we let it go. One interior wall looked so bad, though that we called them back to sand and repaint, which they did without complaint. They spent an entire day fixing a sagging portico above front door, which was the biggest project. Although they did a good job, I thought it took longer than necessary, over 8 hours. They seemed to work slowly. While the portico looked good, they left some tar over-hanging. They said it could be "easily cut off with a razor blade." If it was so easy to do, they should have done it. The one project that was not done properly was finding and repairing a leak above a window. After caulking the outside, and claiming it was "fixed," the area leaked profusely with the next rain. He came back, and then said he couldn't see what it needed. Suggested I replace all of our gutters, which he would do, for thousands of dollars. I declined. My husband later called a roofer (from Angie's list) who diagnosed the problem in 5 minutes, caulked the area, and fixed the leak. For about $175. While they were nice guys, they did not act professionally, and did not take the pride in their work that I wanted. Over-priced, and worked slowly I will not use them again.

He did a bunch of little things, and he was great. He was low maintenance. He just did what we needed to do and did a good job. I was pretty satisfied with the price. I would use him again in the future if necessary.

Very well. Dan was punctual, professional, and he performed great work efficiently. He also had helpful suggestions for future alterations that were easy enough for us to do on our own. Only snag is that the company does not take AmEx.

Very well

Dan Millen Handyman service was recommended by a couple neighbors. They, along with two other handyman/remodeling contractors, came to view the work requested and provided an estimate. As this work was to be done after the purchase of a home, but before moving in, timing was important. DMH was one of two contractors that committed to meeting the schedule requested. Of the two, DMH had a slightly higher price, but a deeper bench to draw from and better references. They showed up on time and began to work. They sent a 3-person crew and substituted people day-to-day and sometimes during the day (all-in-all, probably 6 people worked on the house... some of them DMH employees and some subcontractors). Generally speaking, they worked hard and worked from roughly 8am to 4pm. As they agreed to a fixed price contract, I did not care too much about individual effort or day-to-day productivity, so long as they could make the overall schedule. As the week went by, it became clear that they were falling behind. Every day, I asked what was on schedule for that day and at the end of each day, I asked what was on schedule for the next. When we got near Friday, the "optional" day for clean-up, it was clear they had plenty remaining. When I asked what they intended to do, they indicated they had other obligations and would come back on Monday. That didn't sit well. Fortunately, I received a call that night saying they changed their mind, reworked their schedule, and were sending a larger crew to meet their original schedule. That Friday was a good day and they completed 95 percent of what they set out to do. On Monday, they came back w/ finishing touches... minimal... while interior painting was underway. There were several other outstanding items, but they required things like the procurement of equipment and/or materials that was not under their control. The quality of work was quite good. Some of their people were better than others, but the lead personnel were quite good and in charge. I'm quite pleased with the results. There were several opportunities for change orders and I felt comfortable going with DMH for every one of them because I liked what they were doing and thought I was getting good value overall. My main knock against them is the mess. I've never had remodeling work done before, so I didn't know what to expect, but I asked Dan Millen of DMH for his folks to do their best to keep the place clean as we have little kids that I did not want to get exposed to who-knows-what during the demolition and and construction. (Perhaps I should have asked them to price that into it upfront.) The DMH workers were focused on getting things done, however, not the reduction of dust or clean up. So, I hired 'Maid to Clean' and 'Diamond Carpet Cleaning' afterwards to clean up as much of the dust and debris as possible prior to moving in and both cleaning services did an excellent job.

Contractor was responsive, punctual and professional. My only complaint is the price.

He was excellent and they were incredibly professional. Things went very well, they were punctual, clean and did their work quietly and well. They were expensive, but they were worth it.

This is the first time I undertook a project of this size and I was completed disappointed in not only the process but the end product as well. Overall, the lesson learned is that you get what you pay for. I did not realize when I signed the contract with Mr. Millen that he would not be performing the work himself. He has young, inexperienced workers perform the work instead. While the young workers were very nice to work with (very polite), I learned that one should never use an inexperienced company to do a major renovation. Unfortunately, when I look at the tile and grout work done, it is clear that the work was performed by novices - the end product is very unprofessional looking -- grout lines uneven, grout was not sealed, caulking was applied in a messy manner, tile was cut to fit certain areas and was chipped and still used (although I have a lot of tile left over), tile was installed although worker realized while performing the job that the tiles were two different shades of white. The worker should have stopped installing the tile and should have called me to inform me of the issue. I'm sure because of his inexperience, he did not think to do this. Instead, I came home after work and saw the different shades of white but it was too late. The tile had already been completely installed. Other issues encountered include: (1) the back of my new vanity was butchered to fit the plumbing (should have been cut out neatly); (2) patio table was used as a work table to do the tile cutting and was damaged and had to be replaced (Mr Millen agreed to pay for the cost of replacement and took the damaged table); (3) sloppy painting job (I actually had a painter come in and redo the job); (4) workers nailed in the sub-floor right into a water pipe. A few months later, water was leaking through my kitchen ceiling fan and the entire ceiling had to be replaced. The plumber showed me the nail that was nailed into the pipe. Mr. Millen even yelled at me when I held up the schedule for about a week when I decided to return the tile I had purchased for another type. This was clearly my fault for holding up the schedule but it was very unprofessional for him to yell at me. In the end, I brought these issues to Mr Millen's attention and he agreed to take approximately $3000 off the cost of the job. I am now $3000 "richer" but have two bathrooms I look at everyday that are a disappointment to me.

After the recent major snowstorms, a sheet of ice and snow fell from our roof during the afternoon and crashed down on the greenhouse, shattering several panes of glass. We called Dan Millen and he sent two workmen out right away. They were hampered by three feet of snow in front of our house, and the fact that they had never seen an architectural feature quite like that. They got the glass cut and did the difficult job of maneuvering it into place, also having to straighten a piece of the support metal which had bent when the ice fell on it. They stayed with the job until it was completed, in darkness. We were relieved that they came so promptly, even though handyman services were in great demand, and charged us fairly. We will use them again.

Dan came out to give me an estimate. Very sharp and professional, and he arrived right on time. Got an estimate very quickly, and negotiated an agreed-upon price and install date. All good until this point. On agreed date, the workers arrived on time. I had purchased the wrong type of end-caps, so I ran to the hardware store to exchange them. Just before I left, I saw one of the workers (the ultra-experienced one, according to Dan) sawing one of the countertops by holding it at an angle with one hand, leaning it against his leg, and cutting with a circular saw with the other hand. Seemed a bit odd, but I figured (at the time) the guy knew what he was doing, and I'd let the results be the judge of his methods. I brought the correct endcaps back, then left the guys there (with my cell number, if any problems/questions came up), and left a key in case they had to leave and return for anything. A note here to say I've contracted quite a variety of jobs at multiple properties in the last 5 years, so I have experience and manage my expectations accordingly. When I went back out to the property to inspect the job, I was floored by the condition of the job. So much so, that I called the contractor to see if they were coming back the next day. They had left the key, so I wanted to see whether I needed to let them back in. To my surprise, I was told that the job was complete and that they were not planning on coming back out. In the main kitchen, this is what I found. The countertop around the sink was slanted down to a corner and unbraced in any manner, showing about a half inch of slant from where the original countertop was removed (in that corner). The sink in that kitchen was bumped up about a quarter inch in the middle, allowing water to pool on one side of it rather than actually drain. The endcaps did not properly adhere, and could not, since the wood additions for the endcaps were not glued straight (or perhaps the propping-against-the-leg-at-an-angle cutting method precipitated this end result). There was zero cleanup (sawdust, nails, screws, pieces of wood, etc.) The basement countertop was in better shape, but was not attached properly in one area. Like in the main kitchen, endcaps were also not well-adhered. There was water leaking from the sink hookups, so I had to shut off the water valves. No cleanup here either. I have photos of the job, taken when I arrived this day. I scheduled for Dan to come out to look at the job, as I wanted him to see the condition so he would know the workmanship he was employing. He was surprisingly defensive, but after a bit of convincing, he admitted the work was subpar. A few days later, the same main worker who did the original job came out to make the repairs I had listed off with Dan, but the endcaps still weren't done right, one of the water hookups was still leaking (and the spray hose was twisted around the other plumbing hoses, so you couldn't actually pull it out to spray with), and there was still zero cleanup after the fact. I called Dan again (he was even more defensive than the first time), and requested that he send a different crew out to make good on the repairs. The new crew did a very good job of fixing the mistakes and cleaning up. Third time's the charm. Overall, a very frustrating experience, mostly due to Dan making me feel like I had unreal expectations and the shock of seeing a job that was supposed to spruce up the property actually make it less appealing.

They arrived on time and were very polite. They put together the furniture quickly and completely cleaned up after themselves. I was a little surprised at the final cost, but there were two guys there, which I requested, and they built the furniture in no time!

They were very polite and prompt. He was here with the workmen to supervise to make sure that they were doing everything correctly. They were good at working with what I wanted.

They didn't do a very good job fixing the leaks cause the wall still leaks on us. They didn't install the window the way we wanted it to be done. They didn't use the right stuff to fix the leaks either.

The service was ok, it was a little pricey but I got what I asked for. They were professional and responded to my calls quickly. I was paying by the hour and if they were a little bit more organized I probably wouldn't have had to paid as much.

Dan and Adam came exactly on time and were extremely polite and professional. They were extremely efficient, and I was shocked that it only took them an hour to get all of the work done! They explained everything they did and cleaned up after themselves. After they left, I got a call from their manager to ask if everything was completed to my expectations. There customer service was outstanding. I hired them to get some odds and ends done in a condo I am selling, and I will definitely call them once I move into my new condo to get more odds and ends done!