"I'm really sorry this member thinks that we never returned her inquiries. My notes indicate that she filled out a contact form on our website on May 10th at 9:15a. We returned her call 4 minutes later at 9:19a and left a message."

"As always, our goal here at Central is to try and make every single customer 100% satisfied and happy with the work we perform on their homes. I'd like to respond to this review because this is not reflective of what actually happened for this customer. We finished this customer's roof and a couple of days after the roof was completed, the customer emailed my salesperson, Jon, a message that [Member Name Removed] there was a piece of plastic wrap left on the roof and that a piece of the siding was damaged. That email arrived at 11:10a. Jon responded to that email at 1:37p and indicated that our roofing foreman would be out to remove the plastic, but that the siding damage occurred before we started working on the roof. In fact, we have a picture of the damage from our initial inspection. My foreman arrived later that day to remove the plastic. From a customer service standpoint, I believe Jon and my roofing foreman demonstrated excellent service. They responded quickly and took action right away (as we usually do). I'm sorry this customer doesn't agree, but we do have the picture of the damaged siding that was taken over a month before we ever started working on the roof."

"I'm really sorry this was the experience that this member had. We definitely dropped the ball with respect to the timing of getting out the estimate. It looks like we had thought we sent out a proposal, but instead it never made it out of the drafts folder for our Estimator. That's really not an excuse, but it is what happened in this case and it led to a long delay. With respect to the project itself, it wasn't a project that was aligned with our core competency's. We are a specialized exterior remodeling firm that excels at replacing full size projects. That means entire roofs, all the siding on a home, trim capping an entire house, replacing all gutters, etc. We have highly trained crews that specialize in each discipline. With that model, we are able to knock out full size projects at incredibly affordable prices with a high level of quality workmanship. This member's project was not like that. She required only some of the shingles to be replaced, a couple of windows needed trim capping, only some of the gutters needed replacing. We offered her a price, but also told her that handyman service or a general contractor may be able to do the job for less money. At the end of the day, we let her know that another company may be able to save her money than by using us for this work. Our focus is always on the customer first. If that means that we tell someone that another company can do the job better than us, we'll be direct and tell them that."