Bill Hamm's Car Care Center

As usual, it went well. I even have the walnut as a souvenir.

Everything went well! I have taken my vehicles to Bill Hamm for over ten years. He has always done excellent work, including major 90,000-mile service completed on my 2011 Sonata on 1/16/17. His pricing is very good, and I find him and his mechanics to be very competent and honest. I have my mom and sister take their Ford Escape and Toyota Avalon, respectively, to his shop, and they’ve always been completely satisfied with his work. I highly recommend using his car care center for all your automotive needs.

After referring to Angie's List for some ratings and reviews of local (Rockville, MD) auto repair shops, I called around to a few that had the best reviews to get a rough estimate on replacing a left rear brake caliper on a 2008 Honda Civic. Bill's estimate was the most reasonable and about $100 less than the next lowest estimate and then the actual complete repair cost was even lower! Having just relocated here, I've been looking for a shop I can trust to give me a fair price and do the work competently and without surprises.
I had made an appointment for the job, but had trouble getting my insurance Road Side Assistance tow to show up on time. Bill was very accomodating, finally getting to the car as a night drop and in the shop the next morning. I asked him to do an oil change as well, since the car was due, already up on the lift and I had already bought the oil and filter. Again he charged me a very fair price for that.
I'm impressed by his integrity, honesty, reliability and flexibility. This is the kind of shop I have been looking for. Plus, if you're into wildlife photography, his waiting room will impress you, as he is an avid and active photographer.

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Work performed for reasonable price and completed when promised.

Went great.  Brought the truck in and left it overnight with directions on what we thought we needed.  I had begun the repair, only to discover that one of the belt driven pumps had gone bad and needed to be replaced.  They put it all together again for a reasonable price and it's been fine for more than a year.
On a previous repair on a different car of ours, the service writer at a Chrysler dealer had told us we needed to change the TIMING BELT on a car we owned.  Bill Hamm showed us that our car actually had a TIMING CHAIN, not a TIMING BELT, and it wouldn't need to be replaced.  And... even if we did have to replace the TIMING CHAIN that we did have, his price was half that quoted by the "official" Chrysler Dealer.
For an honest mechanic that THINKS and doesn't just swap out parts on a GUESS or a SALES QUOTA, Bill Hamm's is a smart choice who won't oversell you.

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Brakes look and feel good.  I requested new tires also, but was brought to the back of the shop and shown I really don't need new tires yet.  Very helpful and honest.

The advertisement was very misleading and I ended up paying way more than I anticipated. The work was okay but I was very unhappy with the extra charges. I would tell a friend that you need to make sure you are getting an accurate estimate.

I was satisfied.

Bill Hamm's picked up my car at my house to do the work and left another car in my driveway. They were running late in performing the work and had to keep my car overnight. They let me use the car they parked in my driveway to get to work, and they dropped my car off at work the next day. The work that they did was great, and I have had no problems. I was very happy with the service and will use them again!

I have a 1997 Honda Civic and needed a number of little things done.  Bill (the owner) called within 24 hours of getting my email (even though it was on Easter weekend)!  Everything just went better and better from there.
I brought my car in and all work was completed within 2 hours.  They brought me in to explain (and show me) exactly what the problem was with the brakes.   It was all very clear and helpful.
The little things that needed repairing (which were just as important to me!) cost almost nothing and the price for the brakes was significantly lower than I have paid at other shops.
All in all, this was a great find for me.  I will be returning with all my car needs from here!

They are excellent, super friendly, and very personable delivery of service. They were great and I won't go anywhere else now. I give them two thumbs up and don't use anybody else in the area. Their price is competitive in the area. I had to wait for about a time because they told me to wait.

Bill and his staff are PHENOMENAL.  I have used him for years and will never go anywhere else for service.  He's professional, friendly, thorough, HONEST and beyond reasonably priced. 
Another example:
My parents were visiting one summer and they had a horrible smell in the car.  Took it to Bill and he said it was something dead (mouse, etc.).  They worked for hours trying to find it and get it out.  Never could BUT he recommended taking it to the dealer because he didn't want to tear the whole dashboard apart unnecessarily and the dealer would have better knowledge how to get in there.  He didn't charge a cent.
They do pickup service in certain cases - distance and dollar value of service, which I find a wonderful thing!  Much rather that then get a loaner, etc., etc.
NEVER hesitate to use Bill's service.  I've recommended him to probably 50 people over the years.

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Bill and his staff are PHENOMINAL.  I have used him for years and will never go anywhere else for service.  He's professional, friendly, thorough, HONEST and beyond reasonably priced.  I recently called to find out how much the 60K mile check up cost, becuase at Fitz, it's $573.  He said, "Oh, we don't do that. We check everything and let you know what you need."  Holy man.  I came out of there unscathed.  It cost me less than $200.
My parents were visiting one summer and they had a horrible smell in the car.  Took it to Bill and he said it was something dead (mouse, etc.).  They worked for hours trying to find it and get it out.  Never could BUT he recommended taking it to the dealer because he didn't want to tear the whole dashboard apart unnecessarily and the dealer would have better knowledge how to get in there.  He didn't charge a cent.
They do pickup service in certain cases - distance and dollar value of service, which I find a wonderful thing!  Much rather that then get a loaner, etc., etc.
NEVER hesitate to use Bill's service.  I've recommended him to probably 50 people over the years.

The owner, Bill Hamm, came to pick up my car at work, which was really great.  All work was finished the same day.  The only concern I had at the time (in February) was that I didn't have a choice of what brand of A/C compressor I wanted installed.  Bill told me he only put in one brand but that it had a one-year warranty and was good quality.  The price was half that of the dealer's, so I decided to go with it.  I also didn't get a choice on the brake pads.  
Since the work was done in February, the brake pads still make noise from time to time and have even started squeaking a little bit (starting in October).  I have not told Bill about this as I assume it is because of the inferior brake pads he installed.  I did pay a lot less than I would have at the dealer, so I'm chalking this up to poor decision-making on my part since I approved the work.
The A/C compressor failed in July.  I had to have my car towed to Bill Hamm's because the compressor incapacitated my car.  
To his credit, Bill replaced the A/C compressor free of charge, including parts and labor.  He also replaced my car's air filters and only charged me a few dollars for the new filters (labor was free).  BUT...the A/C went out on me a couple of days after the new compressor was installed.  I had to miss more work and take my car back to Bill's.  He told me they had not attached something securely enough and fixed it for free.
Strangely, though, my Honda's alternator, battery, and timing belt also needed replacement shortly after the July A/C compressor re-replacement.  For these repairs, I went back to the dealer instead of to Bill Hamm's.  
Conclusion:  Bill seems an honest auto repair owner and definitely does honor his warranties.  His prices are also very fair.  But, if you can't afford to miss too much work as I did during all of this, then you may want to insist on supplying your own (probably better quality) parts.  If my time weren't so precious, I would take my car back to Bill for repairs, but I would research the parts and insist on better quality.

Bill and his team are amazing.  I have been taking our cars to him for the last six plus years. I work less than two miles away and he sends Harry out to pick up my car on location for each servicing. I never have to leave work. They are efficient (have always gotten the work done in a timely fashion), friendly, honest, and offer a very fair price for the work performed.  He will always give an honest appraisal of what has to be done and what does not have to be done, and what he personally recommends.  Great company and great people!

I had Bill Hamm replace my ti-rods after the dealer wanted an enormous and outrageous amount.  I had him take a look at a few other things but he honestly recommended that the other work didn't need to be done yet.  He could have easily taken my money when the work didn't need to be done. But instead he rather keep a client for life. Great service!

They are very professional and timely. They also offer free pick up and drop off if needed. They are very trustworthy and seem to know cars very well.

He was very good. Didn't try to gauge on the pricing.  He was quick and did a good job.He picked me up at the metro