BASSETT FURNITURE DIRECT

Description of Work: We bought some furniture at Bassett Furniture twice this year, in August and October for my daughter. We got a dresser with a mirror and a desk.

Description of Work: We ordered a Dinning room set on 12/27/09. This including custom made table, 4 chairs, China cabinet base and top. Custom made 30 days. Day before Delivery received called that Top of Hutch was made but the wrong color of wood. It will take another 30 days to remake and receive. The table and chairs were delivered, however the quality of chairs were terrible. With many phone conversations and waiting for someone to come out and see them, I got them replaced. Keep in mind this took another 30 days. When we received the hutch and base of the china cabinet (Now 60 days) The Bottom base drawer was stuck, There was a big scratch on the top part.. I had them take it back. Now 90 days later( Cause they had to custom make the cabinet) Once again the cabinet was delivered and the top part which has sliding doors Wouldn't close. They were Bowed as they say. I say poorly made. Now 120 days later deliver another entire cabinet. The back wall panel was the wrong color. I ordered this set on 12/27/09 and the final end was June 4th 2010. I will never buy from them again.

Description of Work: Purchased a sectional sofa and a sofa table

Description of Work: I experienced the typical bait and switch. I shopped with my grown daughter. We took notes, wrote down sizes of sofas, chairs and tables. We wrote down prices and took material swatches home. When I returned three days later with my list of items to purchase we began the process of filling in the order forms. Much to my surprise, I found out that the price on the tag was called the "best price". Meaning that we would have to get a couch in the EXACT same color and fabric or else the price was the one on the tag BEHIND the first price tag. No where on the price tag did it state that stipulation. The cost of the couch I wanted went from $1299 to $2199. Although the young sales man was very nice, I told him how deceptive this was and I was angry and disappointed. I left without buying anything. There was no way I was even going to try to bargain or argue with them. If they were this dishonest from the beginning, I was not about to continue the relationship.