AMERICA BEAUTIFUL FLORIST

My birthday is September 6. The arrangement was delivered on September 3, with a card attached that specifically noted September 6 as the delivery date. The arrangement was pitiful and looked very little - like the picture it was ordered from. The flowers were cut too short for their weight and because no "filler" greens were used, the flowers kept falling out of the vase. I called the florist around 5:00, but was told no one from management was there to handle my problem and to call back in the morning. When I called back the next day, the woman who answered was aware of my problem and said another arrangement would be sent out on the 6th and that I was to turn in the old arrangement to the delivery person. During the interim days, several of the flowers died or shed petals. September 6 came and went with no delivery and no calls as to why. On Monday morning, September 8, I called and again talked with the same woman who was very surprised I hadn't received my flowers because "she put in the order and they should have been delivered". She said she would make sure I would get another arrangement that day and asked what did I want in the arrangement. I told her I wanted it to look like the picture and to be fresh. By 5:00 pm, I still had not received any flowers. I then called my friend (the sender) to see if she wanted to call the flower delivery company and get a refund, as I just didn't want to deal with this florist any more. She did and received a refund and much apologizing from their rep. Meanwhile at 7:00 PM, I received the flowers, delivered by a very harried delivery person. She apparently had had a car accident on the 6th and had informed the florist that she couldn't deliver, but he had failed to inform me. The arrangement this time was somewhat better and I returned the old vase to her as instructed. Although in the end I received an arrangement and my friend received a refund, I will never deal with this florist again. Their work was poor and their consumer orientation even poorer.