Glen (owner Custom Works) strung me along and repeatedly deceived me. I decided on CW after reading the reviews. I am a Senior Citizen who saved for some time to replace a falling 2nd story 1st generation (13x44) composite deck with a new 14x36 composite deck built by Custom Works. I endured a lot for the $36,175 job, 1) failed 10/24/2022, 1st footer inspection, 2) Jimmy (James) perpetual antics, late arrivals, no shows with Niche (Glen’s son) always ready with an excuse for him, 3) insufficient work, e.g., 100% of decking boards had shredded ends, 4) dented heat pump that now raddles from James careless demolition (2x4 hit it hard) of my old deck, 3) bent backwards/cracked existing flashing that trapped water under it toward the ledger board, 5) non-repair (wood surrounding) of my outside exhaust fan, exposing it to the elements, 6) men broke my five foot round table that sits six and refuse to fix it. Now, I have a deck I cannot enjoy because I do not have a table. After repeatedly asking Glen to come see the final work with me present, he came and after inspecting the boards, obviously cut with a dull blade, he said I could run a key across all of them to remove the shavings, my reply, not after paying you $36, 175. He stated he would have James and the guys return immediately to fix the issues before I left on a 30-day holiday vacation. I stressed to Glen and James I did not need to be present. Returned home 01/03/2023 and was furious to find nothing (rework) had been done. Another of James lies. Glen told me James advised me they would wait until I returned to do the rework. As for my broken table, his son told me they are not responsible, and I should have moved it. I advised that's not acceptable given they came over twice. The third visit, I signed the contract and at no time did they imply orally or in writing (contract) that I had to move the table. Glen said James told me if they moved the table it would break. Another lie. I told Glen to accompany them back to my house for the rework, which he did so we I could confront James thinking he would not lie to my face especially after how I treated them. He did, looked away as he said “remember, I told you if we moved it, it would break,” at which time I replied, James you’re a liar, you were nowhere around when your guys moved my table. After seeing our interaction during the guy's rework, Glen told me he would talk to his guy and see what he could do to fix my table. I waited two months, sent another email 02/11/2023, and his reply, “my guy said you live too far, and your job is too small for him to come out.” i.e., Glen had no intention of honoring his word and knowing he had nothing to lose as I had already paid him in full; he knew he would never see me again. I know, I am too trusting. I reason I paid in full, delayed the steps by three weeks to get estimates to replace my brick patio. Glen was one but was cost prohibitive. James pleaded with me, the delay in finishing the job, means they will not get paid and can't paid their bills. I fell for it, hook line and sinker, thus given up my right to negotiate, but still under the impression Glen was a man of his word and would do right by me. WRONG! I even feed the men during construction and sent them away with snacks given the long drive. What I cannot endure now is that I was constantly lied too. I was always told if you break something you repair or replace it. Not with Custom Works, not in my case. I truly believe if I were a man, I would not have been treated like this. I am sure Glen will not like the truth and will try to belittle me, but I have proof to corroborate my review, pictures, E-mails, and text messages and will share them with the BBB. UNHAPPY CUSTOMER!