Superior Fireplace & Garage Door Inc

Kurt at Superior identified options for me that would fit the space I had--a six foot wide fireplace opening--and also coordinated with the propane company on the installation of the lines, inspections, and everything else I was unfamiliar with. I started the process in the fall and everything was done by Christmas, and that included preliminary bids, a visit by Kurt to make sure everything would fit and determine all of the specs, final bids, ordering the parts, rough install, local inspections, and then final install. I ended up with a beautiful fireplace with a granite surround and a custom mantle and I can't wait for cold weather to arrive so I can start using it again! I also use Superior for annual cleaning and servicing to keep it in tiptop condition.

We have now used Superior twice for maintenace and repair work on our gas fireplace and pellet stove. In both jobs they not only fixed the problem(s), but they made our older fireplace inserts look and operate like new. The work was done on time and according to a detailed written estimate. The estimates detailed out all of the parts and labor costs. The pellet stove is almost 20 years old, so Curt provided 2 detailed estimates - one to repair and one to replace - so we could make an informed decision. The office called in advance to schedule the work and the technicians arrived at the scheduled time. The technicians kept the work area very clean. We have been so impressed that we are having them come back again to repair a noisy garage door.

From the time we walked into the Superior Fireplace and Garage Door showroom until the work was finished, we knew that this family run business was going to be a good experience to deal with and one that we could count on for quality work.  One might wonder how we could know that even before contracting with them.  Firstly, our initial contact was with Ashley - one of the three owners at Superior.  She answered all of our questions without hesitation and created a business bond with us.  Within several days we had an estimate in hand for the work and that estimate was several thousand dollars below the competition.  Even though we had been informed prior to signing the contract with Superior that the work might not be able to be started for several months due to their scheduling backlog, we were able to secure a date in January for installation. 

When that day arrived, Kurt - one of the three owners - and his assistant arrived on time and immediately began to work.  As far as I could tell, the removal and installation went without incident and by mid-afternoon, the job was being wrapped-up.  At this point, Kurt took the time to explain how the fireplace worked, how the remote worked and the things to do and those things not to do.  He was extremely patient with me as I tried over and over to work the control and he did not leave the house until I was comfortable with this issue.  At approximately 4pm, both Kurt and his assistant were ready to leave.  They had removed all of the disposables and vacuumed up the carpeting around the fireplace.  I was very pleased with the work and how the fireplace looked. 

We still had ahead of us the installation of the ledgestone  which was a bit delayed due to my late selection and the ordering of same.  When it arrived, a date for installation was set-up.  It should be noted that this masonry job was sub-contracted out by Superior Fireplace and Garage Door to a person they were familiar with and had used many times.  Unfortunately, while we had several issues with this gentleman that Superior was aware of and dealt with,  the length of time that it took from start to finish was more than we had been told it would take.  I was also left with needing to clean-up after each time he was at our home. 

However, the end product came out looking wonderful.  The masonry itself was a good job and we are very pleased with the entire look of the fireplace and ledgestone.  After deciding that the fireplace now needed a shelf to finish off the look of it, I shopped around and found a vendor who sold antique fireplace shelves.  Once ordered, delivered and installed (by us), Kurt and Dane - the third owner - came back to correct any existing problems and/or concerns and to put mortar between the ledgewood and the shelf; as there was a space due to both the rock and the shelf not aligning together.  They also checked the workings of the fireplace and finished the siding work around the venting as it had previously been too cold to cut and replace siding. 

All in all, the fireplace works extremely well and can heat our entire house during very cold days.  The ledgewood is an added bonus to the aesthetics of the family room.  We have  had numerous comments regarding how wonderful the entire room now looks due to this change.  And, we are very pleased with the work done by this company and highly recommend Superior Fireplace and Garage Door. 

I order garage doors through Lowes.  Now I knew that there was a third party installer, and while the installation was OK.  The biggest complaint is with the scheduling/office people. Very unprofessional.  Always called outside the 48 hour window.  Always blamed someone else, Lowes, Amarr, even us for not being able to return/schedule work timely.  We had a problem with the opener two days after installation.  They came out to try and fix it and couldn't.  The installer explained that we had to call Lowes.  We did. After waiting 2 months for a replacement opener, two weeks of which were waiting for superior to schedule the service, the scheduler (when informed it was a new opener not just a part) said to me: "They didn't pay us for that. Amarr only paid us to replace the part.I have to reschedule"   When I mentioned that we followed their procedures.  She got mad at me.  Lowes called me back and said that the installer was not going to install the part and that they needed to find someone else.  As I said on the phone, customer service is not there strong suit.  

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