Homesafe Security Systems Inc

The installer arrived on time (in the evening for me) and installed the security box where I wanted, and quickly and efficiently installed the entire system. It took several hours. He explained how to use the system and helped me set a private passcode. The company followed up to make sure I was satisfied - I am.

THEY WERE JUST FINE AND THEY DID SHOW UP ON TIME. THEY CLEANED UP THEIR MESS WHEN THEY WERE DONE. WE HAD NO PROBLEMS WITH THEM AT ALL. WE WOULD HIRE THEM AGAIN.

I WOULD SAY THEY DID WHAT THEY SAID THEY WERE GOING TO DO. IT WAS THE BATTERY AND THEY CAME QUICKLY TO REPLACE. HAD GOOD SUCCESS WITH THIS COMPANY. WE REALLY LIKE THERE SERVICES.

THEY WERE OK. THE REPRESENTATIVE WAS PROFESSIONAL & THEY EXPLAINED EVERYTHING TO ME. I HAD TO USE THE SERVICE A COUPLE TIMES. EVERYONE WAS POLITE & FRIENDLY.

THE SALES PERSON, MICHELLE DAIL, WAS COURTEOUS AND INFORMED ON THE SECURITY INDUSTRY. THE STAFF INSTALLING THE SECURITY SYSTEM WAS VERY PROFESSIONAL AND HELPFUL WHEN EDUCATING US ON THE SYSTEM.

INSTALLATION STAFF WAS VERY PROFESSIONAL AND DID A QUALITY JOB. CUSTOMER SERVICE WAS INCONSISTENT, SOMETIMES VERY PLEASANT AND HELPFUL, OTHERS VERY SHORT AND RUDE. NEED TO BE VERY CAREFUL WITH MONITORING CONTRACT. AUTOMATIC RENEWAL FOR 3+ YEARS HIDDEN IN FINE PRINT. NO NOTIFICATION OF PENDING RENEWAL PROVIDED.

THE MONTHLY MONITORING WAS FLAWLESS. WE DID HAVE ONE TIME WHERE WE ACCIDENTALLY SET OFF THE ALARM AND HOMESAFE WAS QUICK TO RESPOND. OUR MONTHLY FEE WAS AUTOMATICALLY DEBITED FROM OUR CHECKING ACCOUNT WHICH MADE PAYMENT CONVENIENT. CUSTOMER SERVICE WAS A LITTLE SLOW TO RESPOND AT ONE POINT, HOWEVER, WE WERE ABLE TO GET IN TOUCH WITH SOMEONE AND GOT EVERYTHING RESOLVED TO EVERYONE'S SATISFACTION.