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Crest Appliance Repair
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Award winning. Family owned & operated. Preferred method of contact 410-781-6737. Multiple Super Service Awards. See website for additional service area and our $20.00 COUPON! Please if possible with member inquiries make and model of appliance!
Business highlights
39 years of experience
Services we offer
Award winning, disposers, dryers, freezers, ice makers & gas appliances. Please note some of the services not offered such as: Small appliances. Stack Units and most foreign units are not serviced. No Microwave Service. We do not sell parts privately. We do not sell or buy old appliances. We do not do installations., including 2014 SUPER SERVICE AWARD WINNER. FAMILY OWNED & OPERATED.Large appliance repair, ovens, refrigerators, stoves, washers
Accepted Payment Methods
- CreditCard
Reviews
5.0230 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 99% | ||
| 1% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 230 reviews
Joanna K.
Mar 2021
Mr. Rubin was able to come the same day and replaced the fan in my fridge. He is friendly and professional. I took away a star because I also have had an ongoing problem with a high-pitched noise coming from the fridge that's been very annoying. Unfortunately, probably due to his age, Mr. Rubin wasn't able to hear that sound even when standing next to the source. I hoped that, with the fan replacement, the problem will be fixed. It was not. Today the sound is even stronger, so either the new fan also has a whiny motor, or it's something else. It's very similar to a muted sound from a stuck key on a piano. I already paid $286 for the fan replacement and really don't want to spend hundreds more on another appt for an old fridge. However, this constant "stuck key" sound is driving me nuts, the issue was not resolved, so I give 4 stars for the visit even though Crest Appliance technically did nothing wrong - it's not the man's fault he can't hear higher pitches.
Response from Crest Appliance Repair
"The original job complaint was that the refrigerator wasn’t cooling. Her evaporator fan was found to be completely non-functioning, The new fan motor resolved the issue period. I gave her the price before installation. No other contrary sounds were heard, apparently this sound was something she heard before her unit had failed. I suspect she may have ultra sensitive hearing, not sure. I’m sorry she wasn’t pleased and felt the need to give me such a scathing review! I don’t believe in my entire career I’ve had a more undeserved negative review than this."
Craig C.
Feb 2021
Crest responded immediately and was able to come the very next day. My older unit required replacement of the mother board. The technician was well experienced and thoroughly described the nature of the problem and its repair. He contacted me in advance requesting the model number of the unit, the symptoms, and consequently had the necessary part on his truck when he arrived. He even followed up twice after the repair to make certain everything was still operating properly.
Response from Crest Appliance Repair
"Thank you for your kind review I’m glad things worked out well!"
Susan K.
Nov 2020
Mr.Crest was very professional, on time and he complied with covid precautions I requested such as mask wearing and entering house where dryer located. He was very clear on price and repair that was needed to fix the dryer. .I would definitely use this company if needed again.
RACHEL K.
Jun 2020
Mr. Rubin responded to my call immediately and came out to my home the same day. He quickly and accurately diagnosed the problem and repaired it. He was professional, fast, and very helpful! I would highly recommend this company. Thank you, Mr. Rubin!
Response from Crest Appliance Repair
"Thank you greatly appreciate your kind review"
Jim A.
Jul 2019
Excellent, prompt, efficient, and very reasonable. Some quotes I had would have been more reasonable to buy a new dryer.
Tema F.
Feb 2019
I'm sorry but I forgot the man's name so I will use "he." I called and he came the next day right at the time he said. He knew right away what was wrong--the dryer needed a new belt. It turned out to be a hard belt to replace and he had to work hard to make it work. He did make it work and now the dryer works fine. He also removed two bunches of lint that he saw that was making my dryer less efficient. He thought his cleaning may be enough for the dryer to be efficient. If it wasn't he told me what kind of tube to get since the one I had was out of date. However, the dryer is fine so I didn't get a new tube. I have used Crest Appliances before and have always been very satisfied with the service. I definitely would recommend the company.
Elizabeth P.
Feb 2019
The repair was done promptly and efficiently. The repairman "Gil" also retrieved money that had gotten into a part of the dryer and was making a lot of noise. The latter was a bonus! Much appreciated.
Response from Crest Appliance Repair
"My pleasure, glad to be of help."
Laura T.
Jan 2019
One burner is slow to heat so tech will order another part and set up an appointment to replace it
Alison B.
Jul 2018
I woke up to full load in washer-NO POWER TO DRYER! Called Mr. Gilbert at 8:00 a.m. and he was here by 10:15 as promised. He was able to fix the electrical switch in my dryer right away. While my washer was functional, it needed a part so it would agitate properly and balance better. Mr. Gilbert was able to fix that too and was VERY reasonable in price, professional and prompt. Thank you for saving me a lot of trouble. Will pass on advice from former repairman no longer with us. If you have functional appliances, keep them. Fancy newfangled appliances tend to be hard to maintain and have $$electrical problems$. My appliances are not smart, nor am I. Thanks to Mr. Gilbert, we can live in function and harmony for years to come!
Pat W.
Jan 2018
Gilbert was able to make a preliminary diagnosis of my problem over the phone. He got the model number of my refrigerator, picked up the likely replacement part and arrived 3 hours later. His diagnosis was correct, and he made the repair. I was impressed that he came prepared to fix the problem on the first visit, saving him a trip and me some money.
Response from Crest Appliance Repair
"Thank you very much. It was a pleasure meeting both of you!"
Robert K.
Dec 2017
Superb, timely and thoroughly competent service. An experienced professional who knew exactly what he was doing. A pleasure to deal with.
Response from Crest Appliance Repair
"My pleasure. Thanks again for calling CREST"
Sarah B.
Nov 2017
My gas dryer stopped blowing hot hair (it was two days before Thanksgiving, and I was leaving town). Gilbert went out of his way to make a same day appointment. Within 30 minutes he had my dryer working good as new. He was professional, kind, and knows his stuff. Very reasonably priced and a super nice guy! Highly recommend Crest Appliance Repair.
Response from Crest Appliance Repair
"Thank you very much, my pleasure. I hope you have a great Thanksgiving. !"
Jim W.
Oct 2017
I called Crest Appliance Repair on a Friday morning. Gilbert answered the phone and we thoroughly discussed my refrigerator problem. He gave me a fair quote for the repair and showed up at my house about 2 hours later to replace the part. After completing the fridge repair, I asked for his assistance with a dishwasher repair that I was previously unable to complete on my own. He also took care of that problem and all I can say is 2 jobs well done and I’m one highly satisfied customer. I have already recommended his services to friends and family.
Response from Crest Appliance Repair
"Thanks so much for the nice review. People are busy and it's difficult for customers to find the time to respond."
Dana F.
Oct 2017
Hands down this was the most pleasant and best appliance repair I've had done in 28 years. I used to rely upon the big guys, but they would force me to wait for days or weeks before the initial appointment then require a follow up appointment to install replacement parts. With Crest I received same day service (lucked out) AND replacement parts for preventative service were in the van and installed during the same visit! My issue was resolved quickly and professionally. Didn't even have to wait on the technician.
Response from Crest Appliance Repair
"Thank you for your kind words it was my pleasure?"
Stephen D.
Aug 2017
Fantastic, tech planned ahead and picked up all the possible parts that could have needed replacement, including the "motherboard" which had failed. Not a usual "suspect", but it worked!
Tim R.
Aug 2017
There was an issue with the dryer as well as a pinched external line. Was very responsive and professional and charged me fairly. Thanks!
Response from Crest Appliance Repair
"Happy to help and thank you for your kind words. The cost was actually 176 so it was cheaper that you remembered!"
Stephen D.
Jul 2017
Most every place I called indicated Monday through Friday on their answering machines. A few just said leave a message and so I did. Enroute to Home Depot to consider buying a tiny freezer to at least save the frozen food I received a call on my cell from Gilbert at Crest. He noted they wouldn't be able to come out till maybe Monday, but told me to send him the model number when I got home because he had some ideas. Did as told and he literally walked me through a temporary fix to get me through the weekend. For reasons too weird to explain here we ended up getting the unit fixed the next day by another vendor, but this event can't go by without a tip of the hat to Crest....and a tip to Gilbert which is in the mail. No question I will call these folks the next time I need appliance repair.
Lars E.
Jun 2017
Excellent all around.
Pam K.
Jun 2017
On time, explained problem, fixed quickly, polite and clean
Edward C.
Jun 2017
I called and left a message with Gilbert Rubin of Crest Appliance Repair late on a Saturday and explained that our washing machine would not go into spin cycle as a switch had broken (we had the pieces). Gil called me back that same evening and said he could come out the next day, Sunday, to do the repairs. He showed up right on time and had the necessary parts to repair the machine which was up and running again within 45 minutes. I was pleasantly surprised both that he had the parts needed and that he was willing to come to us on a Sunday. Great company!
H C.
May 2017
The Crest technician was right on time. He diagnosed the problem quickly, unclogged a drain, made other minor repairs and was done within 20 minutes. Would definitely call them again.
Response from Crest Appliance Repair
"Thank you! ?"
Scott E.
May 2017
I called Crest Appliance Repair at about 9:30AM and Gilbert Rubin arrived before 1:00PM. He called twice to update me on his estimated arrival time. He told me the cost of the service call (i.e. cost to come out and diagnose the problem). and he clearly stated that amount would apply towards the cost of the repair if I chose to have him fix the problem. Gilbert was extremely professional and courteous. He took the time to help me carefully unload all the food from the freezer into coolers so that he could access the mechanical components that reside behind the back wall of the freezer. He diagnosed the problem in minutes, and had it repaired very quickly. It took less than 1.5 hours from start to finish including unloading and reload the freezer. Gilbert happily offered to help reload everything as well. It was a Friday morning when I called, so I would have lost all the food in both the freezer and the refrigerator if Gilbert had not been able to respond with a same-day visit. I would definitely recommend Crest Appliance Repair to anyone seeking prompt, professional, courteous and well-priced service for an appliance. Thanks Crest!
Response from Crest Appliance Repair
"Thank you very much [Member Name Removed], it was a pleasure to meet you & have you as a new customer!"
Richard N.
Apr 2017
Would definitely use again. Came over in 1.5 hours and fixed dryer quickly. Very professional man, who was also kind to my kids.
William S.
Mar 2017
I think they had to do it twice. It was not that they did anything wrong. I am just glad to get it done right. I would say the price was very good. The workers I came in contact with were pretty friendly.
Jennifer R.
Jan 2017
Punctual, professional, courteous, efficient. Very satisfied with the service we received.
Licensing
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FAQ
Crest Appliance Repair is currently rated 5.0 overall out of 5.
Crest Appliance Repair accepts the following forms of payment: CreditCard
No, Crest Appliance Repair does not offer free project estimates.
No, Crest Appliance Repair does not offer eco-friendly accreditations.
No, Crest Appliance Repair does not offer a senior discount.
No, Crest Appliance Repair does not offer emergency services.
No, Crest Appliance Repair does not offer warranties.