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Raker Appliance

Founded 1968 • With Angi since February 2005

4.9

(160) Verified Reviews

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Business Details

Phone Number

Address

13831 Redcoat Ln

Phoenix, MD 21131

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Description

We have been repairing home appliances in the north Baltimore and Harford County area since 1968. Ours is a very personal father and son operation. We offer over the phone help where possible and advice on the best brands to purchase. From laundry appliances, such as washers and dryers, to kitchen

Verified Reviews

A few reviews for this pro...
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JAN S.
3.0
01/28/2021
repair went ok - tech had part in van . plastic piece from either old icemaker or new one put in was left in ice tray which had ice in it wife put handfull of ice in glass of coke realized plastic piece was in with ice after drinking half the coke lucky for raker she doesn't chew ice or this would be beyond a bad review sent them an email about this and offered to send them a picture to prove it was from icemaker unit but they never bothered to respond
Description of Work
repair of ice maker
Category
appliance repair, small appliance repair
Matt S.
5.0
02/12/2019
We had a power surge which fried our GE dishwasher. Mr. Raker was friendly, professional and very helpful. He was responsive, and arrived on time. He found the problem and took the time to show us the parts needed and how the dishwasher works. We appreciated his candor that it would make more sense to replace the unit rather than repair it, although he was willing to order the parts and do the repair work. Ultimately, we will follow his recommendation to replace the dishwasher given its age. I would highly recommend Raker Appliance and will definitely hire them again.
Description of Work
Service Call Diagnosis of Dishwasher Issue After Power Surge
Category
appliance repair
John O.
5.0
01/23/2019
Reid Raker is amazing! He is knowledgeable, efficient, thorough, skilled, and a nice person! He also is happy to recommend an honest opinion about whether or not to repair or replace an appliance. I have used Raker 3 times over the past five years. They are always my first call when a problem arises.
Description of Work
Dishwasher service call for broken heat dry function, then new dishwasher install, then ice maker not working.
Category
appliance repair, small appliance repair
Lois N.
5.0
08/27/2018
Totally professional, diagnosed problem quickly, fee was reasonable. Gave advice about future problems with the appliance and advice on replacement brands. Will be my first call should I need help with any other appliance!
Description of Work
Microwave repair
Category
appliance repair
Aileen M.
5.0
12/01/2017
Perfect experience; knowledgeable man, with calm, reassuring demeanor. Instilled confidence, and fixed old dryer quickly...even fixed the broken door latch, which we didn't think was possible.
Description of Work
Needed my ancient dryer repaired. I sent the request, Mr Raker called me on Sunday, same day! And came out on Monday. He knew immediately what the problem was, and fixed it...then looked at some other appliances we we're having issues with.
Category
appliance repair
Dan W.
5.0
08/09/2017
Service was outstanding. They responded right away, picked up the microwave within hours of our initial contact and had good communication regarding, diagnosis, repair costs and timeline. Would definitely call them again.
Description of Work
Repaired Microwave Drawer
Category
appliance repair
Liane K.
5.0
07/22/2017
He was good. They were very knowledgeable, conscientious and professional. The price was very reasonable.
Description of Work
They repaired the refrigerator.
Category
appliance repair
Michael R.
5.0
07/17/2017
Excellent service. Prompt and courteous. Would hire again.
Description of Work
Repaired a problem with my refrigerator.
Category
appliance repair
Paul H.
5.0
05/04/2017
Reid Raker did an excellent job repairing our dryer. He was quick, efficient and cleaned up after the job was done.
Description of Work
Repair of Dryer
Category
appliance repair
Marla H.
5.0
05/01/2017
Service person worked through the problem with me over the phone. He did some research, called me back and walked me through a diagnostic that solved the problem! Wonderful!
Description of Work
Help with freezer
Category
appliance repair
Bill H.
5.0
03/13/2017
All work was completed satisfactorily
Description of Work
washer repair
Category
appliance repair
Jenny G.
5.0
12/27/2016
We were so grateful. He scheduled us within a day, and even returned the next day with the necessary part. He fixed it the first time, and we've had no trouble since. Price was reasonable, and our inconvenience was minimized.
Description of Work
Our dryer died just before we were going to Disney World.
Category
appliance repair
Karla B.
5.0
12/05/2016
I went very well. Thought we would need a new one but the repair was cheap.
Description of Work
Repair on oven
Category
appliance repair
Diane B.
5.0
10/17/2016
I called to schedule service and Steve replied promptly. He was attentive and geniune and honest. A part was ordered and as soon as it was delivered he called to put it in. I highly recommend this company!
Description of Work
Washing machine was leaking from the bottom.
Category
appliance repair
Robert R.
5.0
08/04/2016
I was charged a total of $480.00 including the cost of the drain pump. On the internet the pumps go for about $380 to $400, so I figure they charged me $80 to $90 for the service. While he was here he put 2 new stainless steel water lines on our washing machine that I had been meaning to install. I think the entire process when very well and the cost of the service was very fair. I would definitely use Raker again if I had an issue with a small appliance.
Description of Work
I have a U-Line ice maker in our basement bar. It stopped making ice and flashed a code to call service. I found Raker on Angie's list and called them. They got back to me the same day and scheduled a service call the following day. The service technician (Nick) called when he was leaving for my house and showed up right on time. He tested the unit, determined it needed a new drain pump. He called and got the part shipped and was back the next day. He installed the new pump and the ice maker works fine now. He was right on time both trips. He was friendly, knowledgeable, and neat.
Category
small appliance repair
Randolph K.
5.0
07/08/2016
We've worked with both Reid and Steve from Raker Appliance and I couldn't have higher praise for their service. Both are goal oriented, focusing on the *problem* to be solved and not how long it might take, etc. In both situations, repeat visits were required (by no fault of their own) but there was never a hint of escalating the cost. But more importantly: they convey true expertise - and honesty - that can only come from sincere and dedicated professionals. Raker cares about its work, cares about the solution, and cares about the customer's positive experience. Raker will always be our go-to experts for every appliance repair.
Description of Work
Repaired a dangerous intermittent Bosch double oven "runaway" heating defect. (Also, previously, performed an extremely challenging natural gas (NG) to liquid propane (LP) conversion on our clothes dryer.)
Category
appliance repair, small appliance repair
Aubrey R.
5.0
06/20/2016
The microwave was very wobbly and shutting the door would cause the fan to come on. Reid did the remounting to secure the microwave, a task which went far beyond the appliance realm and into just pure kindness on his part. We have used Raker Appliance for other minor appliance issues. Raker Appliance is excellent. Reid has come out the very next day to help us and is extremely professional, knows what he is doing and gets it done quickly and efficiently.
Description of Work
Remounted the microwave.
Category
small appliance repair
Steven C.
5.0
06/08/2016
Amazing response. John from Raker was here the day after I called. He was able to diagnose both problems immediately. Repaired the freezer on th spot. Had to order a part for the cook-top burner. Was back here today and finished the job. First rate service and a job well done!
Description of Work
Repaired a refrigerator freezer that made the Arctic look like an ice cube. Repaired an electric cook-top burner that had not worked in years.
Category
appliance repair
Amy M.
5.0
04/11/2016
Very responsive. Came out within the hour to check out why our washing machine had stopped. Very thorough. Spent about an hour going over the machine. Took various parts off to check for blockages. Let us know that the costs to fix would be greater then a new machine. Appreciated the honesty.Absolutely would call again.
Description of Work
Provide diagnostics for washing machine issue. Let us know that it would not be worth fixing.
Category
appliance repair
Matt J.
5.0
03/25/2016
Great price, great service, great results
Description of Work
Replace broken valve in refrigerator
Category
appliance repair
Valerie H.
5.0
02/09/2016
For several months I had several minor issues with three kitchen appliances. When the oven was no longer functional, I finally called a professional. Turned out the oven was working, but had been set to a Timed Cook feature (kids!). One of the timer/clock set arrows was also not working. To correct that problem would require an extensive (+$400) board; he gave me the option of replacing it or using a workaround method. He adjusted the oven door (it didn't close tightly), added some missing screws, and also adjusted the wine cooler door (it didn't seal well and the light came on frequently). He also took the time to show me how to perform some basic (although highly overdue) maintenance. He repaired a kickplate on the wine cooler that had been falling off for the entire year I owned it. He checked the water line to the ice maker and found it off -- contractors must have turned it off during a bathroom remodel several months earlier. The job did not require additional parts, or a second appointment, or a large payment! The appliances are in better shape than they were when I bought the house a year ago; I can't believe I waited so long to call. Reid was great with the "help" my big dog and curious cat provided to boot. HUGE THANKS!!!
Description of Work
Fixed two issues with double oven, adjusted door of wine cooler, repaired kickplate on wine cooler, fixed ice maker
Category
appliance repair
Diane S.
5.0
01/10/2016
LG's support website provided 2 repair places. One did not return my phone call and the other would take at least 8 days to get it scheduled, and there would likely need to be a second visit since it would be likely they would have to order parts. I decided to check Angie's list and saw Raker with positive reviews. I went to their website and filled out the form requesting a call back. The call was returned in less than an hour. John said he was I the area and could be at my home in about 15 minutes to take a look. I was shocked, but appreciative. He showed up on time, no massive 4 hour or longer time period. He was very professional and expertly disassembled the refrigerator and found the problem. A new part would need to be ordered. He gave me the price then which I agreed to. He put everything back together. Because he removed the ice build up, the ice maker actually started working again. He said he should have th part in 2 days and we agreed on a follow up call at that time. Since I was off this week which he knew, when he called as he said he would 2 days later, he again was able to come right out. He showed up, installed the new part and provided suggestions if I noted any frost problems again. He was personable, professional, and competent. I could not have asked for a better experience with a repair person. I will definitely call them if I ever have trouble with an appliance again.
Description of Work
Fixed the automatic ice maker on my LG refrigerator.
Category
appliance repair
HELEN B.
5.0
01/02/2016
I called Raker Appliance, left a message, and checked with Mr. Rubin at Crest Appliance Repair. He immediately recommended getting in touch with Reid Raker, saying that he was very knowledgeable. As soon as I completed the call with Ben Rubin, Reid Raker called me. I explained the situation and he had the answer immediately! After making sure that we didn't smell gas, he asked if someone had recently cleaned the oven, including removing the burner and oven control knobs. When I said yes, he explained that in the process water had gotten into the interior and the clicking was an indication that there was moisture that needed to evaporate. He suggested unplugging the unit, removing the knobs and letting things dry out for a day or so. He told me to get in touch if the clicking continued and if so, that he would make a service call. We followed his advice and the clicking stopped! What a caring professional way to do business! The next time any of our appliances need service, we are definitely calling Reid Raker!
Description of Work
When my gas range started clicking every 2 seconds, I was understandably worried. Although all the burners, the oven, and broiler functioned fine, I was concerned about what the noise meant and if there was a danger of gas escaping. Since my husband and I were scheduled to be away overnight, there was an added sense of urgency.
Category
appliance repair
GARIMA S.
5.0
11/16/2015
Reid was very professional and was able to squeeze me into the schedule at lunch time. He was very helpful and fixed a problem with the mircowave and also provided me information on where I could buy parts in the future.
Description of Work
Microwave repair
Category
appliance repair
Michele W.
5.0
11/07/2015
Reid was able to come during an off time, as he was nearby, and because when he asked what was wrong, he said the sooner he came the less overall trouble there would be as another part would potentially burn out. He had another part on his truck (thankfully), installed it, and then, because he kept hearing a weird noise elsewhere in the kitchen, he also fixed the trash compactor ($80- very fair). Before he left he checked that the refrigerator and compactor were both working. He is professional and knowledgeable and a nice guy too. I would highly recommend Raker and will do so to all my associates.
Description of Work
He replaced a failed motherboard in the refrigerator
Category
appliance repair

Service Provider Response

Even though this was a recent refrigerator, the computer board needed on this job is no longer available from the manufacturer. Fortunately we are able to get them rebuilt and stock a few spares to assist customers in a bind. Eventually the manufacturer will catch up with the demand and start stocking this part again so that we can use brand new instead of rebuilt.

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    Appliance Repair
    Appliance Repair - Small
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    No
    Warranties
    Satisfaction

    Services Offered

    We repair all the major brands including front loaders and imports. We have the extensive resources needed to repair all the computerized models. We concentrate in Timonium, Cockeysville, Towson, Phoenix, Kingsville, Fallston, Bel Air and Baldwin areas.

    Services Not Offered

    We do not offer any factory warranty services. However, occasionally we direct customers to warranty coverage they were unaware of, such as 12 year Sub Zero sealed system repairs. We know the best warranty companies and are happy to refer you to them.

    Frequently Asked Questions & Answers about Raker Appliance

    How is Raker Appliance overall rated?

    Raker Appliance is currently rated 4.9 overall out of 5.

    What days are Raker Appliance open?

    Raker Appliance is open:

    Sunday: Closed

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    Saturday: Closed

    What payment options does Raker Appliance provide

    Raker Appliance accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Raker Appliance offer free estimates?

    No, Raker Appliance does not offer free project estimates.

    Does Raker Appliance offer eco-friendly accreditations?

    No, Raker Appliance does not offer eco-friendly accreditations.

    Does Raker Appliance offer a senior discount?

    No, Raker Appliance does not offer a senior discount.

    Are warranties offered by Raker Appliance?

    No, Raker Appliance does not offer warranties.

    What services does Raker Appliance offer?

    Raker Appliance offers the following services: We repair all the major brands including front loaders and imports. We have the extensive resources needed to repair all the computerized models. We concentrate in Timonium, Cockeysville, Towson, Phoenix, Kingsville, Fallston, Bel Air and Baldwin areas.

    Are there any services Raker Appliance does not offer?

    We do not offer any factory warranty services. However, occasionally we direct customers to warranty coverage they were unaware of, such as 12 year Sub Zero sealed system repairs. We know the best warranty companies and are happy to refer you to them.