Mid Atlantic Remodel

Quality and timeless of work on my driveway was great; however, work began on a freestanding floating deck for my gazebo on August 5th 2024. Approximately 1 hrs work was done to build a frame then workers left (3). No workers have returned to continue the job since; it is now August 23rd. Multiple texts and calls to the project manager and staff have only resulted in promises of next day resumption, only to end up with no show/call and no work continued from 8/5/24. What is worse is that I am already being invoiced. I would not recommend this company to anyone seeking to have work performed in a quality/timely matter. You will be given promises only to be led on...

am writing to formally address my concerns regarding the projects outlined in our contract signed on May 2nd, 2024. As per the agreement, work was to commence promptly once the first deposit was made; however, to date, no work has been initiated. Since our last communication, I have reached out to Jackie Mcfee but have not received any updates. Last communication with Jackie Mcfee was on 06/04/2024, when the first deposit was made. The agreed and signed contract was for them to completely gut and remodel our 2 bathrooms. Install a new kitchen floor. Repair our retaining wall, brick and mortar our door, and fix the pathway and stairs to our home. Additionally, I have been in touch with Matt Lucas from Mid-Atlantic Concrete and Improvement Specialists. Unfortunately, this communication has primarily been one-sided, with my attempts to seek clarity on the project timeline often met with brief responses that lack the necessary detail. Again, I have continually attempted to contact Mid-Atlantic via phone, e-mail, and text messages, only to be sent to voicemail repeatedly. They are extremely hard to reach. I was informed that Matt would coordinate with the concrete team to discuss the start of my retaining wall project, but I have yet to receive any follow-up on this matter. The lack of communication and professionalism is concerning, and it has led me to question the trustworthiness of your company.

We had an exterior basement stairwell reparged. Zachary was the estimator and project manager. Friendly and thorough on the estimate, then returned at the start of the project to be sure his crew was clear on the scope of work. He returned to review the finished work with me to ensure I was satisfied. His crew was polite and friendly. Workmanship and clean up were excellent. Iâ  d use them again for other projects.

I called this company to fix a brick wall that was leaning and to replace some steps in my patio, they had to come out twice because the work was not good enough, after 2 weeks steps cracked and the wall was leaning and there response to me is that there is nothing that they can do, the contract was to fix not to replace. I have called them a lot and they said that they did what they were supposed to do, they left construction debris and concrete mirrors that they said they will clean although they do not say when.

I am very please with my new driveway after trying for several years.

They built a beautiful retaining wall in my backyard and brought in soil to level the ground. I can hardly wait to plant my butterfly garden in a few weeks! I watched them build it and was very impressed by their attention to detail.

Zachary was a huge help. One day after we agreed to move forward, mid Atlantic had 9 people over to My house and waterproofed my basement. We had mold and severe cracking. We appreciate the expedited installation because this was an emergency. Thank you, Zachary.

They delivered as promised. Work was done in one day. Very good quality of work.

Great work. Zachary was very helpful through the process!

Job well done

Awesome People, GREAT WORK

Very good communication with Zach. He was informative and the project was completed much sooner than initially anticipated which was a big help. The work got done all in one day and the workers actually did more than what the scope of work called for. Highly recommend.

I would recommend this company to anyone looking for concrete work. From the estimate to the final day, Christian was there, and did exactly what he told me they would do. Superior quality and workmanship.

I am happy with my new two car driveway. Thank you Alex.

Worked with Zach from Mid Atlantic Concrete. Came out a far distance and worked with me on payment as well. I don't typically hire contractors and have always done a majority of my projects alone but since I was on a time crunch I reached out for help. Zach and his team recognized the urgency of what I needed done by prioritizing my project and were able to complete the work in a quarter of the time it would have taken me.

Great workmanship. Would recommend this company.

Great Company. Awesome Work

First visit listened to what I wanted, had amazing selection to choose from, found what I was looking for. From start to finish less then 10 days, loved it!!!

Easy to work with

I put my down payment and signed my contract in mid June for an extension on an existing patio. The contract states " stamp and dye concrete as close to existing pad as possible" with a start date in approximately 3-8 weeks. After 8 weeks went by, I reached out to get update and was told it would start the following week. The job was completed quickly and the crew was professional. On the day of completion during the walk through the project manager stated it came out a little lighter than your other pad, however when wet this was not as noticeable and it was dusk so I didn't think anything of it. I paid my final payment the day of completion when the concrete was still wet. The next day I realized how light the new pad was. I reached out to the project manager and she said it needed a few days to reach full color. I waited several days, new pad still significantly lighter than the existing pad. I had to reach out several times to get a response and I was sent several concrete stains to look at and none of them were even close to matching existing pad which is a medium grey.. the samples sent were all browns, coppers, and blacks. I asked if they had other options and also brought up that I now noticed the new pad of concrete wasn't draining properly and puddles appeared after rain. The owner responded and stated he was looking into options and that he would be out to look at the job sometime that week. Two weeks go by and I had to follow up to ask what the status was. On 9/25/23 I received another email from the owner stating they issued a service order for my project and will be out in the next 2-3 weeks for the repairs; 2 weeks later, I sent a follow up email and asked that they please let me know so I can be there to approve repairs. It is now November 4, 2023 and I haven't heard anything. These are pictures of the difference and the puddling. Very disappointing that I've had to reach out so many times and I'm still waiting for a resolution. Please note I waited 2 months post project completion to post this review in hopes they would resolve the issues prior.

NA

Went with the ashler stamp they recommended I will definitely be entertainer of the year at my house!

The wait was absolutely worth it!

I had obtained several estimates for the rebuilding of our brick side porch and steps. Mid Atlantic seemed to know more about what was causing our issues with the brick porch and how to fix it correctly. Their customer representative, Alex, was very professional and maintained contact with me during the entire process. He also helped to solve another issue we had with the porch. The top section of the porch was pulling away from the house due to the lower brick walls. His team of contractors were able to reattach it to the house while already on premise, saving me the time and effort to find another contractor to do the work. I felt their charge was appropriate for the size and scope of this project. I would use them again for any major concrete/brick/stone project.

They did not finish my job to make all made the necessary correction on what they did. You can never get in contact with them they do not call you back or text for several days and sometimes they do not respond back. I have to continually to call them until they call back, also what they do is work one day and then will come back in 4 days, I sign the contract June 9 and they did not start the work still Aug 11 and now it Oct and the job is still not completed. I STRONGLY RECOMMEND YOU NOT TO USE Mid Atlantic Concrete and Improvement Specialists, LLC