Charis Contractors LLC

Prompt response. On time. Leaking was inconsistent to begin with but after 30 days no leaks yet. Problems included very poor business practices: No written estimate given. Cost was inexplicably $50 more than verbal estimate. No written guarantee given. Felt very "fly by night"

Excellent. Dave and his team did a great job. They did a tear off and reshingle. They arrived when they said, and finished a little earlier than I expected. They cleaned up after themselves like they weren't even there.

Lack of communication and poor customer service made it a frustrating experience,.

unknown

When we were purchasing our home in the spring, some questions about the state of the roof came up during the home inspection, and the owners hired Charis Contractors to complete a roof certification.  We were not there when the roof inspection occurred, but received a roof certification that stated that the "roof was in above average condition and all roof and sheathing and rafters in good condition."  Additionally, the certification stated that "all aspects and details of the roof are installed correctly...the roof does not require any maintenance or repairs and [it is in their] professional opinion that this roof should remain leak free for at least two years."  With this certification in hand, we felt comfortable putting an offer in on this house.
Fast forward to the beginning of December.  We arrived home to find that our roof was leaking.  We put in a call to Charis, assuming that they would repair the leak since they certified that the roof would be leak free for two years.  Our mistake.  A roof certification, according to Charis, is not a guarantee or warranty of the roof and that they would be happy to come out to see the leak and give us an estimate for repairs.  This bothered us--what was the point of a certification if they don't stand behind it?  Next, they came out to give us an estimate. After going on the roof, he determined that the repair would cost about $125.  We thanked him and decided to get other estimates.   After a thorough inspection by a very reputable company (A+ rating on Angie's List) we have been advised that we need a total roof replacement.  We currently have four active leaks in our roof and rotting on the inside of the attic that is very obvious (even to the untrained eye).  There are major issues with the way our roof connects to the back porch that is one of the main causes of our current interior leak.  There is no way that the issues our roof is having occurred only in the last 5 months.  Charis should never have certified this roof according to another professional opinion.    
We called the owner to politely let him know about our utter dissatisfaction with his certification and handling of the aftermath.  When asked if he had ever been in the attic to inspect it he said no, even though it says that he did on the very first line of the certification.  All he did was go up on the roof and give it a visual inspection--which is exactly what a home inspector does.  
Charis Contractors utterly failed in their roof certification and I caution anyone who wants to use them for this purpose or otherwise.  They  do not provide quality, professional service.
Charis Contractors utterly failed in their roof certification and I caution any one who wants to use them for this purpose or otherwise.  They seem to only be out to make money and do not provide quality, professional service.

They worked fast and did exceptional work. They went above and beyond with the tuning up our roof and the manager took picture to show us the improvements they did.

unknown

He did a poor job and I wouldn't use him again. He just looked at the front and didn't look at the overall roofing itself. He was late and not professional at all. He got out of his truck, went on the roof and said I was fine and that was it.

unknown

Bought as part of a roof inspection.  Despite saying so in the ad, they did not check the gutters (I needed them checked, not cleaned - the roof is too high for me to get up there).  In addition, I requested that they replace the cracked exhaust fan covering, which they did without problem.  The other detail was for them to replace one of the gable vents in the attic.  Through miscommunication, they thought that I had the replacement vent (I explained over the phone I did not, I had no idea as to the size or where to get a replacement).  They said they would research the vent and get back to me with a replacement, but they never did.  Overall, I was not happy with their attention to detail, although the work they actually performed was fine.

It was a very professional job. Upon arrival, they promptly began work. I was quite satisfied with the job.

It went fantastically and scheduling was easy.  I felt they were honest.

Good experience.

They came right out.  The gentleman that came out was very kind and professional.  I have signed a contract with them to replace the roof.

Dave was personable, and wanted to spend a lot of time explaining the different types of roofs I could purchase before he even looked at mine. I had someone else who had checked it out previously and who noted just one small crack that needed to be sealed but said that otherwise it was basically okay. It is a small flat roof that was recoated about 2 years ago with hot tar. 
When Dave came back down the ladder after less than 10 minutes, he reported that I need a new roof. He said that there are so many small cracks that he couldn't begin to seal it. When I asked him about the one crack that had been noted by my neighbor's roofing guy, he said that he had sealed around the chimney area (though he took no equipment up the ladder with him. Maybe he had caulk in a pocket, and that's what he meant? Or maybe not.) I had expected the small problem to be handled, as that is why I purchased the deal - I could get an estimate for free, rather than paying $89.
So I asked again about taking care of the crack, as that what was included in the Angie's List coupon. He stated that he gets no money from my purchase, that Angie's List keeps it all, and that what I needed (minor crack repairs) was not covered. The coupon, however, states:
  
Here's the Deal:
$89 for a roof maintenance package
Package includes: a roof inspection, minor roof repairs, caulking exposed nail heads on flashing, resealing around any
unsealed pipe collars, exhaust fans, vents, and chimney flashing up to four penetrations, and any other general maintenance
Checking for interior leaks that may not be noticeable from the exterior of your home
Any other areas that are in need of maintenance will be brought to the homeowner's attention and a professional plan of action
presented
This is a scam, not a deal. I am beyond disappointed.
I am interested in a TPO "cool" roof, and also had asked Dave to provide an estimate for that. He quoted around $8500 (I was so shocked that I didn't get the exact price in memory, and he didn't offer anything in writing). I have 2 other quotes for a 20 year TPO roof that are under $3,000 each. He seemed surprised when I told him that, and perhaps offended that I questioned his price.
Again, Dave was very nice personally, but did not meet the terms of the coupon and protested that he should not have to do it as he does not get paid for this. 
By the way, I rated the price of the Roof Maintenance Package as F because it actually was just an estimate, not roof maintenance. If it had met the terms of the purchase, the price would have been great.