Charis Contractors LLC

Prompt response. On time. Leaking was inconsistent to begin with but after 30 days no leaks yet. Problems included very poor business practices: No written estimate given. Cost was inexplicably $50 more than verbal estimate. No written guarantee given. Felt very "fly by night"

Excellent. Dave and his team did a great job. They did a tear off and reshingle. They arrived when they said, and finished a little earlier than I expected. They cleaned up after themselves like they weren't even there.

Lack of communication and poor customer service made it a frustrating experience,.

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When we were purchasing our home in the spring, some questions about the state of the roof came up during the home inspection, and the owners hired Charis Contractors to complete a roof certification.  We were not there when the roof inspection occurred, but received a roof certification that stated that the "roof was in above average condition and all roof and sheathing and rafters in good condition."  Additionally, the certification stated that "all aspects and details of the roof are installed correctly...the roof does not require any maintenance or repairs and [it is in their] professional opinion that this roof should remain leak free for at least two years."  With this certification in hand, we felt comfortable putting an offer in on this house.
Fast forward to the beginning of December.  We arrived home to find that our roof was leaking.  We put in a call to Charis, assuming that they would repair the leak since they certified that the roof would be leak free for two years.  Our mistake.  A roof certification, according to Charis, is not a guarantee or warranty of the roof and that they would be happy to come out to see the leak and give us an estimate for repairs.  This bothered us--what was the point of a certification if they don't stand behind it?  Next, they came out to give us an estimate. After going on the roof, he determined that the repair would cost about $125.  We thanked him and decided to get other estimates.   After a thorough inspection by a very reputable company (A+ rating on Angie's List) we have been advised that we need a total roof replacement.  We currently have four active leaks in our roof and rotting on the inside of the attic that is very obvious (even to the untrained eye).  There are major issues with the way our roof connects to the back porch that is one of the main causes of our current interior leak.  There is no way that the issues our roof is having occurred only in the last 5 months.  Charis should never have certified this roof according to another professional opinion.    
We called the owner to politely let him know about our utter dissatisfaction with his certification and handling of the aftermath.  When asked if he had ever been in the attic to inspect it he said no, even though it says that he did on the very first line of the certification.  All he did was go up on the roof and give it a visual inspection--which is exactly what a home inspector does.  
Charis Contractors utterly failed in their roof certification and I caution anyone who wants to use them for this purpose or otherwise.  They  do not provide quality, professional service.
Charis Contractors utterly failed in their roof certification and I caution any one who wants to use them for this purpose or otherwise.  They seem to only be out to make money and do not provide quality, professional service.

They worked fast and did exceptional work. They went above and beyond with the tuning up our roof and the manager took picture to show us the improvements they did.

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He did a poor job and I wouldn't use him again. He just looked at the front and didn't look at the overall roofing itself. He was late and not professional at all. He got out of his truck, went on the roof and said I was fine and that was it.

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Bought as part of a roof inspection.  Despite saying so in the ad, they did not check the gutters (I needed them checked, not cleaned - the roof is too high for me to get up there).  In addition, I requested that they replace the cracked exhaust fan covering, which they did without problem.  The other detail was for them to replace one of the gable vents in the attic.  Through miscommunication, they thought that I had the replacement vent (I explained over the phone I did not, I had no idea as to the size or where to get a replacement).  They said they would research the vent and get back to me with a replacement, but they never did.  Overall, I was not happy with their attention to detail, although the work they actually performed was fine.

It was a very professional job. Upon arrival, they promptly began work. I was quite satisfied with the job.

It went fantastically and scheduling was easy.  I felt they were honest.

Good experience.

They came right out.  The gentleman that came out was very kind and professional.  I have signed a contract with them to replace the roof.

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The first visit the provider was up on my roof for less than 5 mins and said he diagnosed the issues and it could be repaired. He charged me $1300 on top of the $89 big deal for the roof repairs and minor siding repairs. The next time it rained after the repair the same spots were leaking. He came back and "fixed it " again but the same spots show the same amount of leaking and nothing has changed. I have called the provider back and he now wants an additional $1100 to fix the issues that he didn't notice in the original consultation. He wrote the following email "Upon further investigation we have found other problems that need to be addressed." I don't feel this is quality service. He quoted me a price for repairs he said would fix my leaks and now he wants an additional fee for fixing the issue. Why were these issues not found on the original diagnosis and repair. I want him to stand by the price he quoted me originally that he said would cover the repairs.

Professional, punctual, and knowledgeable. Caulked and checked roof for any wear. Very honest. Would use again and highly recommend to others.

Contractor was very nice and a delight to talk to; spoke like he knew his craft and got right down to business on roof inspection. I mentioned concern about a gutter that seems to need an extension, but it was glossed over in favor of stressing the roof repair. I've since contracted another firm to do the same inspection at $10 more and found them to be more comprehensive in their findings They even address my gutter concern and repaired it sufficiently to last me a while or maybe forever depending on how it performs under heavy weather conditions.

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I had some algae on the roof and he was kind enough to bleach it out for me. I was pleased that he was able to take care of that and did not charge me any extra. He was very professional. They got the job done in about 30-40 minutes. The scheduling all worked out great.

Arrived bright and early (was going to be a hot day) . All work completed quickly