Horizon Termite & Pest Control
About us
DBA - ATC Termite & Pest Control. We are a local, family owned and operated full service pest control company providing high quality service to both residential and commercial customers. Additional contacts: (888) 598-3965, (410) 668-0096.
Business highlights
Emergency services offered
26 years of experience
Services we offer
Pest Control. Bat Removal.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.723 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 13% | ||
| 4% | ||
| 4% | ||
| 0% |
Showing 1-23 of 23 reviews
David D.
Jan 2016
unknown
Response from Horizon Termite & Pest Control
"Thank you for the opportunity to allow our family business to protect your home and family. It means a lot. Bryan Guderjohn. CEO"
Alvin L.
Jun 2015
unknown
Patricia W.
Dec 2014
unknown
Barbara L.
Oct 2014
See above. This company is truly a superstar and a wonderful find.
I have many previous exterminators to compare him to, but Mr. Guderjohn is truly an expert and an educator.
.With most other companies you meet inspectors who are salespeople, and at a later date meet the workers who are not as knowledgable but treat the problem with little or no supervision.
With this company, a family business, the inspector is also the salesperson if necessary, and also treats the problem personally.
This gentleman has told me on two occasions that I do not have a problem right now, and made various suggestions. He does not use his free inspections to sell you things that you don't need - he is very very honest and generous with his time and advice.
I originally heard him on his radio show and called in - and have been very impressed with the way they do business.
I have many previous exterminators to compare him to, but Mr. Guderjohn is truly an expert and an educator.
.With most other companies you meet inspectors who are salespeople, and at a later date meet the workers who are not as knowledgable but treat the problem with little or no supervision.
With this company, a family business, the inspector is also the salesperson if necessary, and also treats the problem personally.
This gentleman has told me on two occasions that I do not have a problem right now, and made various suggestions. He does not use his free inspections to sell you things that you don't need - he is very very honest and generous with his time and advice.
I originally heard him on his radio show and called in - and have been very impressed with the way they do business.
Gloria B.
Aug 2014
unknown
Robert A.
Jun 2014
unknown
Dhuruvan V.
May 2013
no problems
HERB Z.
May 2012
It is owned by a man that also owns a lawn service that we use. We pay $145 a quarter. They do good work. We haven't compared their price. We haven't seen any bugs. Occasionally we have problems with scheduling because they are pretty busy and I'm busy. They called this morning and we are having problems scheduling the next appointment.
Response from Horizon Termite & Pest Control
"yes we do provide our pest control service to your home. No we do not perform your lawn care. we do not own a lawn care company or provide any such service. reviewing your service history we also don't have any issues on our end for scheduling your pest control service. One time you called us and said you had to reschedule your confirmed appointment because you had to leave town. We did and everything was fine. Please make factual comments when rating a company in the future. It is very difficult for a small family business to maintain a good reputation when misleading information is provided. Anyone can visit our website and clearly see that we do not perform lawn care of any sort. Scheduling is done in two hour time blocks and we only schedule when its convenient for you. Thank you for the "B" rating Our notes and reports signed by you give us an "A" rating. Angies List doesn't perform any quality control or make an attempt to confirm information before they post it for the world to see. This is why we do not pay them any money to join."
Rob R.
May 2012
They are very professional, courteous and thorough. I would use them again in the future.
John E.
Apr 2012
Had aproblem with ants and after calling Advancy they got the problem under control. Very few problems with and bugs. Any bug the makes into the house we find dead.
Dennis J.
Mar 2012
All the people are friendly and accomodating, and if I see something after they leave, they come in the next day.
Loretta M.
Oct 2011
Overall, everything was great. They were really efficient and came when they said they would come. I would highly recommend them.
Rebecca A.
May 2011
We had a contract with them that went back over 10 years so the price would not be accurate. It is a poorly managed organization often with conflicting information and opinions. Techs often contradicted and criticized each other. Some of their employees seemed to be naive and inexperienced. The techs played the blame game. Nobody took responsibility. It was all full of shifting blame and finger pointing which was very unprofessional. Another issue was the inconsistency of service in terms of effectiveness of treatment. The quality of treatment would vary from tech to tech. There was no continuity of service from one tech to another. They didn't have a standardized training program for their techs. They just told them what they needed to do and they let them do what they wanted. The promised service depended on which tech came out. If we thought one tech did a poor job, they would send out another one who would do it differently and blame the other one. It would go round and round. Customer service was poor and yielded dissatisfaction of service. They were poor at resolution and problem solving. They need to improve on their customer service skills. There was an air of immaturity with office staff that deals with the customer like a 17 year old girl answering the phone. It was immature and unprofessional. The reason we joined Angie's List is just so we could write a report and to find a better company. The big motivation was so we could help warn other people. We are 25-year home owners with a wealth of experience and could never recommend this company. Over the years it is not that they were that bad as far as the big picture. It's hard to say anything about the price. We have terminated our relationship with them.
Heather D.
Jul 2009
I appreciate that one staff member named Carl was able to remedy my problem after many other service technicians have unsuccessfully wasted my time.
APRIL F.
Feb 2008
It has taken six months of determination to (hopefully) take care of the mice problem. Horizon has been great to work with. They have always responded to my calls and come out right away to continue treating for mice. I have a small dog and was worried about the poison; the technicians have been great about working with me to deal with the mice and keep my dog safe. The technicians are always very considerate of my house and my wishes about treatment. They also have been very dedicated to helping me rid the house of mice. At times they were coming every week or two to continue treatment so I really got my moneys worth. I will certainly continue this service.
ANDREW G.
Oct 2007
Horizon guaranteed their work and were true to their promise. They returned several times over the course of about eight weeks until the critters were gone. In addition to being friendly, they were knowledgeable, suggesting a different approach than those we had read about in our own research and from those suggested by other companies that we spoke to. They were a little more expensive, but were the only ones who promised to keep coming back until the problem was resolved.
CHARITY J.
Sep 2007
They were horrible, a complete failure! I could not get a hold of them ever! The problems never went away. I had to fix the problem myself after several months. They did show up on time though.
Gail S.
Aug 2007
When I called Horizon, they gave me a 2-hour window on Saturday when they would come by. They told me that $190 was the minimum price for a service call, which seemed a little high to me, although I did not call around to check other companies' prices. Korey came to my house during the appointed time and thoroughly inspected my home for where the crickets were located. It took him about 20 minutes to do the job. He was very courteous and professional and I felt confident that he did a good, thorough job.
ANN L.
May 2007
Very good. They treated my home within one week of my call; man scheduling took time answering questions and was very courteous. Young man who treated home was very thorough and courteous. They needed to come back once to re-spray kitchen area, but volunteered to come next day and had no problem with returning to re-treat. Guarantee is 30 days. Price was, I felt, a bit high; however, I had a wicked bad problem with ants. So if they stay away, it was well worth the money.
Response from Horizon Termite & Pest Control
"THANK YOU FOR CALLING ON OUR COMPANY FOR YOUR PEST ISSUE. WE STAND BEHIND OUR WORK AND WILL CONTINUE TO PROVIDE THE BEST SERVICE TO YOU AND YOUR HOME. PLEASE CALL IF YOU NEED ANY ADDITIONAL TREATMENT FOR YOUR ANTS. SOMETIMES THESE GUYS CAN TAKE SEVERAL TREATMENTS TO RID THEM FROM YOUR HOME. PLEASE KEEP IN MIND THAT WE ALSO OFFER QUARTERLY SERVICES TO PREVENT SUCH ISSUES AND WE PROTECT YOUR ENTIRE HOME. AGAIN THANK YOU FOR CHOOSING HORIZON. PLEASE FEEL FREE TO CONTACT ME DIRECTLY WITH ANY QUESTIONS OR CONCERNS. SINCERLEY, BRYAN W. GUDERJOHN PRESIDENT"
ELIZABETH C.
Apr 2007
The treatment appears to have been very effective. Horizon was great! The gentleman who answered Horizon s phone was friendly and helpful. He sent out an exterminator (Kory) the next day. Kory was also friendly, funny, professional, thorough and cleaned up really well. Horizon also offered a 30 day guarantee. Since we live in the city, I anticipate that rats will probably be a problem (unfortunately) in the future, and we plan to call Horizon whenever a we see signs of them again!
PATRICIA B.
Oct 2006
They did everything they said they would do. They stand by their guarantee. They definitely wanted me to check the work, if I was not happy they were willing to come back. I didn't have anything to compare the price too. I have a one year warranty, but if on the 367th day they will still come out if I needed them too.
Response from Horizon Termite & Pest Control
"THANK YOU SO MUCH FOR ALLOWING HORIZON TO PROVIDE OUR SERVICE TO YOU. WE REALIZE THAT YOUR HOME AND YOUR HEALTH IS VERY IMPORTANT, THAT IS WHY WE TAKE GREAT PRIDE IN WHAT WE DO. PLEASE FEEL FREE TO CONTACT ME ANYTIME IF YOU HAVE ANY QUESTIONS OR CONCERNS. WE WILL STILL WANT TO TAKE A LOOK IN YOUR ATTIC THIS SPRING TO MAKE SURE EVERYTHING IS GOING OKAY. BRYAN GUDERJOHN, PRESIDENT"
HECTOR S.
Sep 2005
VERY PLEASED WITH THE JOB DONE. VERY PROFESSIONAL, COURTEOUS, AND THEY WERE VERY PUNCTUAL. THEY DID THE JOB VERY WELL ACCORDING TO THE ESTIMATES. I HAD AN OVERALL EXCELLENT EXPERIENCE.
Response from Horizon Termite & Pest Control
"DEAR MEMBER, THANK YOU FOR YOUR BUSINESS AND THE OPPORTUNITY TO PROVIDE YOU WITH OUR SERVICE. WE TAKE GREAT PRIDE IN WHAT WE DO. PLEASE LET US KNOW IF WE CAN EVER BE OF SERVICE TO YOU AGAIN. FROM OUR FAMILY TO YOURS, BRYAN GUDERJOHN, PRESIDENT."
ROBERT J.
Mar 2005
THIS WAS MONEY WELL SPENT. ORIZON HAS DONE AN EXCELLENT JOB AT KEEPING MY HOME PEST-FREE. THEY ARE WONDERFUL WITH FOLLOW-UP IF NEED BE.
Response from Horizon Termite & Pest Control
"THANK YOU FOR ALLOWING US TO PROVIDE YOU WITH OUR SERVICE. WE TAKE GREAT PRIDE IN WHAT WE DO. I SEE YOU ARE A QUARTERLY CUSTOMER. REMEMBER YOU RECEIVE FREE SERVICE IN-BETWEEN YOUR SCHEDULED SERVICE IF YOU NEED IT, JUST CALL. WE WILL BE MORE THAN HAPPY TO PROVIDE OUR SERVICE TO YOU. KEEP YOUR EYES OPEN TO NEW SERVICES THAT ARE ADDED AT NO COST TO YOU THIS WINTER. THANK YOU AGAIN. BRYAN GUDERJOHN, PRESIDENT"
Licensing
State Contractor License Requirements
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FAQ
Horizon Termite & Pest Control is currently rated 4.7 overall out of 5.
Horizon Termite & Pest Control accepts the following forms of payment: CreditCard
Yes, Horizon Termite & Pest Control offers free project estimates.
No, Horizon Termite & Pest Control does not offer eco-friendly accreditations.
No, Horizon Termite & Pest Control does not offer a senior discount.
Yes, Horizon Termite & Pest Control offers emergency services.
No, Horizon Termite & Pest Control does not offer warranties.