AA DEPENDABLE APPLIANCE SERVICE

I called around to try and get service on my Maytag washing machine and AA was the only one I found that did service Maytag.  I called early Thursday and the first time they could fit me in was Monday morning.  Not a great response time, but what choice did i have.   The technician was prompt and polite.  He quickly removed the panel and informed me the belt had just popped off the pulley.  He quickly put it back on and gave it a test run.  Total service time 5-10mins.  On the call I was told the service call would be $79, plus any parts and labor to install parts.  To my surprise, i was charged an additional $50 for labor.  Before I could ask he told me he had to charge my the same labor as if he replaced the belt.  I dont understand this, if I didnt need any additional parts and the total time spent at my home was less than 10mins, why am I being charged an additional $50?  If I needed a new belt or there was considerable time spent I could see some type of justification but I dont believe I was treated fairly or that the company was trust worthy and upfront about what I would be charged.  I unfortunately cant recommend a company that appears they are trying to find ways to increase your bill.

unknown

MY GARBAGE DISPOSAL HAD WORN OUT AND NEEDED REPLACEMENT. THE COMPANY TOOK CARE OF IT WITH NO REAL HASSLE. I WOULD USE COMPANY AGAIN WITHOUT HESITATION, OR PROBLEM.