Red Carpet Remodeling, Inc.
About us
Red Carpet Remodeling. Inc. was recognized on the prestigious Remodeling Magazine’s Top 550 Full-Service Remodeler list in the country. This list showcases the Top 550 largest residential renovation companies in the nation and is based on sound financial reports and a commitment to quality construction. We are also proud to have made Qualified Remodeler Magazine’s top 500 list in the country. Qualified Remodeler Magazine focuses on the best practices, design ideas and products in remodeling. Red Carpet Remodeling, Inc. was privileged to be acknowledged as one of the top 500 remodelers in the nation based on good business practices and sound financial reports. There are tens of thousands of replacement contractors in the United States, but there is a high failure rate; 95% of retrofit and design build firms that open this year will be out of business within three years because the demands are too high. Many large remodelers have also been forced to shut their doors because of poor strategic planning; as well as operating under the belief that high marketing costs can be delivered to the purchaser. Corporations that are not concerned with their overall value, return on investment, and quality craftsmanship and products have been the demise of many local design build and remodeling organizations. RCR is extremely proud that our “Experience the Difference” methodology to you, the homeowner, will allow you to be the beneficiary of being treated like family. Please call us your earliest convenience to see why thousands of local homeowners have trusted us. As an Angie's List "Super Service" Award Winner 3 years in a row, RCR relies on their customer satisfaction surveying to help deliver an exceptional customer experience and remain committed to service excellence. Red Carpet Remodeling, Inc. is large enough to exceed your expectations and small enough to care!.
Business highlights
Services we offer
Roofing. Windows. Siding. Doors
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 5% | ||
| 1% | ||
| 4% | ||
| 5% |
"Thanks for the great review! We are happy you are happy with your new roof!"
"Thank you for the kind words. Best, Ken"
"[Member Name Removed], We are happy you are happy with your new door. As mentioned, the returned door was the reason for the slight delay. My employee said they left you a message about the slight delay, however, it is our priority to always listen to our clients feedback to better ourselves. Thank you for entrusting us with your home and please contact us if you ever have any future questions or concerns. Best, Ken"
"Thank you for the kind words. Best, Ken"
"Thank you for the response! We are happy that you are happy! Best, Mark"
Travis, the general manager, did great job of explaining and educating us on all the options available. The advice and assistance you gave us in selecting and matching colors for the coil around the windows and roofing has resulted in a truly beautiful home.
Both your work crews?Eric and his roofing crew and Bryan and his windows crew?were real professionals. Each team arrived when they said they would be here?eager and ready to work. They worked long hours in order to finish our house for us rapidly and efficiently and with exquisite skill. They were patient with us and answered all our many questions and concerns. We experienced total satisfaction. If Becky and I had not seen it with our own eyes, we would never have believed that they could replace a roof from the rafters up, install 17 new windows, and put up gutters in only four days.
We have received so many compliments. Please thank your crews for us again.
The only positive of the ordeal was that installation was a breeze ? aside from a few window stickers left on the floor, the interior of our home was spotless when they were finished. However, the same day, and also later on with a separate window, we had major leaks from two windows. It took a while to have someone come out to fix both leaks, we were told incorrect information, and our second appointment was pushed back ? even though storms were predicted, which meant more leaking. Finally, we had a tech that came out and informed us the windows should not have been installed due to rotten headers. We had verified before we signed a contract that any rotten wood the team encountered would be fixed at an additional cost. Also, the previous ?fix? was simply extra caulking over the top of the header. After a long delay, which was a week later than promised, we were provided a quote to replace the headers - of $600. We turned them down, as it was difficult to work with the company and the manager and the original issue should have been taken care of before they even pulled the original windows out. The windows were installed on June 20, 2015 and we had finally gotten the quote on July 13, 2015. The professionalism of the installation team and the techs that came out are about a C; however, dealing with the manager was a F. It was painfully obvious that customer service and our issues with the installation was not a priority.
UPDATE:After they replaced the windows I had leaks from 2 of the windows. They did come out and fix it twice but it has now been found that the windows were installed incorrectly. The 2 windows that originally had the leaks one is now leaking again. The window leaks significant water damage. They did try to resolve the issue by first patching the areas and then by providing a quote to fix the headers which should have been addressed prior to installation. They did not try to resolve by fixing the issues that they created. They wanted us to pay before fixing the issue. 7 months after installation and the original leaks, one window is leaking again and there is significant water damage in the other window.
"[Customer Name], I am so sorry for any inconvenience or frustration my company has caused. We have thousands of satisfied clients and ZERO outstanding complaints and that will never, ever change. At Red Carpet Remodeling, my team and I stand behind our craftsmanship 100%. Please contact me directly @ 703.426.4008 to get down to the bottom of your issue/service. We have our doors open and our phone lines on 9:00am - 9:00pm daily. Best, Kenneth Lindner (Co-Owner of Red Carpet Remodeling)"
Licensing
State Contractor License Requirements
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