MILLER'S LAWN SERVICE

"Things did not happen exactly as customer stated. First, I'd like to say that we worked for this customer for 3 years with no issue at all until 1/1/2012. The lawn was not turf or fescue it was all weeds. The more weeds you have as lawn, the more seeds are generated and grow in the bedding areas. Last year we did have issues with the weeding of bedding areas. Primarily in the backyard. This customer has 2 large dogs. They deficate in the backyard. This was the big issue in the backyard because they didn't clean up the poo. Who really wants to pull weeds in an area COVERED with dog poop. BIG DOG POOP! Nobody. My guys hated going to this house because the backyard was disgusting. I asked several times through email and letters attached to the customer billing statement about cleaning it up. The customer always replied with we will try to be better about it. They never did. So yes, I agree we didn't do a very good job of weeding the backyard. If the customer cleaned up behind the dogs before we came, it would have never been an issue. We did create tire marks in the front yard cutting the grass one week last fall. Guilty as charged. I was notified by the forman of the crew when it happened and the following week I sent a crew out to correct the problem. Very minimal damage. Tire marks from the mower that slid on the hill. We filled the area in with topsoil and overseeded the front yard. Problem resolved. This all happened in September 2011. I talked with the customer after the front lawn was fixed and also told him I wouldn't charge him anything else for the rest of the season because he made such a big deal about it. We completed all agreed upon work as stated in our contract, which included leaf clean up. No charge for any service that was performed after the issue with the tire marks in the front yard. The leaf clean up was a $600 job alone. This spring I decided not to continue working for this customer. Primarily because of the dog poo. And after talking with the guys that work for me we all agreed nobody wants to deal with that. So, I didn't send a renewal contract to this customer. Had nothing to do with the tire tracks in the front yard. Had everything to do with dog poop! The customer called in the spring and said he hadn't received a renewal contract and thats when I told him we were not going to be able to work for you anymore because of the dog poop problem. He said he understood and that was the end of our conversation. Until today 8/29/2012 I have not heard from seen, emailed or contacted this customer in any way. So I am not sure why a year later he writes this report, other than we do work for several neighbors and his yard currently looks worse than it ever did while we maintained it. I don't know. Joseph A Miller III"

"Let me start by saying everything we agreed to do was done to this customers satisfaction. What started the problem is upon completion of the agreed work we were to be paid in full! The customer was home but said she had no checks and had to send it through her on line banking. The agreement was payment in full upon completion. That didnt happen and we didnt get paid for over a month with numerous phone calls and messages to the customer. 2 Contracts were signed. One for the clean up and the second was for weekly mowing. The claim of us not completing the clean up is BS. Customer was home for the entire job and was totally satisfied.So after a month of calling her and not receiving any return call or email, I did receive the check for the clean up6 weeks later. Now remember, we havent been back since the clean up. No mowing or anything. " why would I do more work for someone who hasnt paid for what she agreed to nor has she attemted to contact us in any way? Would you?Crazy. Anyway. I deposit the check, check clears, and wouldnt you know it, The customer calls the very next day. Some surprise huh. Happens all the time. The customer then proceeds to tell me we havent honored our agreement, we havent mowed her lawn and she disappointed because such great reveiws and on and on not one mention of disapointment or any issue related to the clean up. So I agree to put the customer on the mowing list. Well, the crew shows up to mow and it had been mowed. Total waste of 3 men x 1 hour to get there not do anything and move on to the next house. I call the customer and leave a message that someone else is cutting the grass, I ask to please call me and let me know whats going on. I get a call from the customer explaining it was a mistake and that the previous company did it accidentally. " Ok whatever" I give it one more go and say ok we will keep you on the list but if it happens again, we are done. The following week we were behind, and when that happens, I go out anfd work with the crews. Not very often but when I am needed to be out mowing, I will. That being said, I ended up at the customers house to mow it that week. Thats when Mrs. Blah showed the true intention. As we were unloading to begin mowing the lawn weed the beds and trim, Mrs. Blah came outside and began to verbally insult and abuse us. Yall suppose to be cutin my grass every week. I just got off the phone with Mr. Miller and he said yall gonna fix these areas were the construction company messed up mu stuff and on and on. The whole time I was just wide eyed and jaw on the floor from this woman. She was attempting to scam us. So I simply said I was not aware of any of the things you are talking about but would get back to her about it after talking to the boss. She had no clue I was Joseph Miller. We proceeded to cut the lawn. That was the last straw for me. I terminated the agreement with this customer. and that was the end of it. No we never did get paid for the mowing."