Beautiful Baths & Kitchens

Owner is a good salesman but does not deliver. 1) Money owed customer for a) $1,100, not reflected in invoices (9/12/2018 deposit $5,700 recorded as $4,600) b) $336 tile not used, not retrieved 2) Exhaust fan a) Heating element trips circuit breaker – installation not performed by electrician b) Fan rattles c) Model not approved by customer – original request was for exhaust with heat lamp 3) Threshold not installed 4) Wall tile not flat 5) Accessories do not match (sink, tub, towel rack, paper holder) 6) Owner failed to schedule work regularly: first deposit made September 12, 2018, work completed December 19, 2018 7) Painting low quality

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They had only one really competent contractor, a carpenter. Their plumbing techiniques were questionable and I had to stop them on more than one occassion.

My wife wasted the entire day. She used a vacation day. I do not blame her for refusing to stay at home another day. Now I have to pay weekend rates. Clearly these guys. Have cost me $1000 in lost wages and additional costs. Do not use these people at all. I spoke to David.

This was the second bathroom renovation Beautiful Baths has done for us. We are very pleased with the quality of their service as well as the price.

They originally tried to charge $226 for 10 minutes of work. After complaints I got them down to $167 for 10 minutes of work. I never authorized the work to be done. The plumber turned the knob on the hot water heater and came back with the bill. I made my complaint known to them, but they decided that since the work had been done, the outrageous charge should stay. Stay away from these crooks if you want a plumbing job done fairly. They also go by the name Keller & Sons Plumbing in Brookeville MD (not sure why there are 2 names for the company).

The work they did was beautiful. Unfortunately, we did have a delay in the work. It did take a long time for this company to get back to me and resume the work. It is difficult to speak to the person who is in charge. I have spent a little time trying to get a hold of him. I will be having three other bathrooms to renovate and I'm not sure if I want to use this company. It is not because the quality of work. It is because of their attitude.

The workmanship was very good, however the complete bath remodel that was only supposed to take 5 weeks took 8 months. Although the workman was good, the project management was horrible. The work which started in September 2007 has not completed, even now in May 2008. There were 2 elements that still need repair, however as soon as they received my last payment, the refused to come back to make these repairs despite the previous promises. I have brought this to their attention, however now that payment has been received, they no longer seem to agree with me about the repairs. It was a highly frustrating experience!

I had a list of 6 things I called the company with--all of which I said were not urgent (no floods or anything). They were available within a week from my call and arrived within the stated window of time. The plumber who did the work, by the last name of Flood (appropriate name for a plumber, I was thinking-he probably hears that all the time), was terrific. The thing that most impressed me was how quickly he diagnosed the problems, and then he did all the work very efficiently and very well, at a reasonable price.

They have done a very good job.

WAS ON TIME TO ALL APPOINTMENTS. GOT US THE QUOTE QUICKLY BUT SOME DETAILS WERE MISSED AND WE THOUGHT ADDRESSED BEFORE THE PROJECT WAS STARTED. WAS PROMISED 4-6 WEEKS. WORKMEN WERE AMIABLE AND POLITE, SEEMED INTERESTED IN DOING GOOS WORK. AT 6 WEEKS AND 90% COMPLETED THE WORKED STOPPED AND PHONE CALLS WE NOT RETURNED. WE GOT NEW PROMISES ON COMPLETION AND THEY WERE MISSED ALSO. WE ARE STILL MISSING ITEMS IN THE CONTRACT AND HAVE NEW ISSUES BECAUSE OF PROBLEMS WITH THE WORK COMPLETED AND DAMAGE CAUSED BY WORKMEN TO THEIR OWN WORK. THEY HAVE STARTED RETURNING CALLS BUT HAVE NOT BEEN IN THE HOUSE FOR THE LAST MONTH.

DURING A RECENT SNOW STORM ON A WEEKEND I HAD A LEAK IN A PIPE IN THE KITCHEN. BETHESDA PLUMBING AND HEATING CAME OUT IMMEDIATELY AND FIXED THE LEAK AS THERE WAS WATER COMING OUT OF THE WALL. ALSO, I HAD NEEDED A NEW TOILET INSTALLED AND THEY HAD ONE ON THE TRUCK SO THEY INSTALLED THAT. ALSO, WHILE THEY WERE THERE FOR THE EMERGENCY LEAK REPAIR THEY FIXED A TOILET IN THE MASTER BEDROOM THAT HAD BEEN LEAKING BECAUSE OF A BROKEN SEAL. THEY WERE VERY COMPETENT AND I WAS GRATEFUL TO GET THEM TO COME OUT IN A SNOW STORM. THEY ARE THE BEST PLUMBERS I HAVE EVER USED. I BELIEVE THEY ARE FAMILY OWNED.

ON TIME AND GOOD WORK.

THEY CAME SAME DAY - EMERGENCY CALL AND AFTER HOURS - REPAIRED FROZEN PIPE THAT BURST WITHOUT TRYING TO CHARGE ME FOR ANYTHING UNNECESSARY. THE PLUMBER WAS DAN FLOOD. SINCE ORIGINAL VISIT I HAVE USED THE SAME PLUMBER AND HAVE HAD THE SAME RESULTS. TERRIFIC GUY, HONEST AND GREAT WORK.