"Mr [Member Name Removed] Firstly, you didn’t contract us. Ms Lisa Wang did. We gave a honest diagnosis of system with multiple issues and a short to the ground. The hvac was hardly maintained since it was installed over 8 years ago. Ms Wang wanted a guarantee that repair will hold. Given poor state of the hvac system, we couldn’t. Other improper install practices were noted as well. She wanted full diagnostics report and a proposal to replace. We took a diagnostic fee which is to go towards repairs or replacement cost. Everything was explained upfront. She stood with our technician and was within two feet of him the entire way. You found someone else to do the work and wanted a refund of diagnostic fee which we earned. We wish we could guarantee the unknown, but no reasonable person would. Your account of events is wildly inaccurate. We are a honest and transparent company. We wish you the best."

"Mr [Member Name Removed], Firstly, you didn’t contract us. Ms. [Member Name Removed] did. We gave a honest diagnosis of system with multiple issues and a short to the ground. The hvac was hardly maintained since it was installed over 8 years ago. [Member Name Removed] wanted a guarantee that repair will hold. Given poor state of the hvac system, we couldn’t. Other improper install practices were noted as well. She wanted full diagnostics report and a proposal to replace. We took a diagnostic fee which is to go towards repairs or replacement cost. Everything was explained upfront. She stood with our technician and was within two feet of him the entire way. You found someone else to do the work and wanted a refund of diagnostic fee which we earned. We wish we could guarantee the unknown, but no reasonable person would. Your account of events is wildly inaccurate. We are a honest and transparent company. We wish you the best."

"Thank You Mr [Member Name Removed] for the amazing review and awesome feedback. Its always our pleasure. We appreciate your time, patronage, and loyalty. We will continue to exceed the expectations of Great Service. We cant wait to see you for the Maintenances of Systems. Thank you and Have an Awesome Day JDL Management Team 844-535-4822"

"Thank you so much for the Opportunity to make the experience Great. We appreciate the Amazing Review and Feedback. Please keep us in Mind for all your HVAC & Plumbing Needs. Thank You and Have an Amazing Day!"

"We are ecstatic that you enjoyed your service and happy with your Installation. Thank you for the opportunity to Provide Timely, Knowledgeable, and Professional Service. We will strive to exceed those expectations every visit. We appreciate the Awesome Review and Feedback. Thank You and Have a Great Day!"

"We are so grateful for the opportuntity to make your experience great! Thank You so much for the amazing review and feedback. We are delighted that you are happy and satisfied with your new HVAC system. Please give JDL a call for all your HVAC Needs. Thank You and Have an amazing day! JDL Management Team 844-535-4822"

"Hello [Member Name Removed], we are overjoyed to read your 5-star review. At JDL, we make it a priory everyday to reward our customers with a delightful, friendly experience. Therefore, thank you for your kind words and we look forward to seeing you again."

"Thank you so much for sharing your positive feedback! JDL HVAC Services truly does appreciate customers such as yourself! Team Management JDL HVAC Services, LLC [email protected] (844)535-4822"

"It was a pleasure helping you and your family! JDL HVAC Services truly appreciates you taking the time to share your feedback with us! We can not wait to see you for your maintenance! Management Team JDL HVAC Services, LLC. [email protected] (844)535-4822"

"Good afternoon [Member Name Removed] it was a pleasure serving you and helping you in your time of need. JDL HVAC Services is pleased with how professional and knowledgeable Xavier was! We strive for all of our employees to represent JDL HVAC Services this way! Thank you for choosing us, and we hope to see you again in the future! Management Team JDL HVAC Services, LLC. [email protected] (844)535-4822"

"Thank you so much, for this 5-star review! We are glad to hear that you were pleased with your installation and the team that did the work. JDL HVAC Services prides itself on providing excellent customer service, with your kind words are assured that we did just that. We cant wait to see you in the fall for your winter maintenance and should you need us before then please don't hesitate to contact us for any of your heating & cooling needs. - JDL HVAC Services."

"Thank you so much, Ms. [Member Name Removed], for this 5-star review! We are glad to hear that you were pleased with the efficiency and response of our service. It is so good to know that your technician was patient and clear when discussing your HVAC system and his recommendations to resolve the issue. We will be sure to pass these kind words on to Isak, as we know he will be honored that you commended his hard work. We are so proud that you were pleased with the service you received, and we hope that this positive first impression will encourage you to look to us in the future for your heating & cooling needs. - JDL HVAC Services."

"Thank you, [Member Name Removed] for this 5-star review! We are so grateful that you would speak so highly of our service as to state that we were "Excellent across the board"! We hope that this positive first impression will encourage you to look to us in the future for your heating & cooling needs. Thank you for your business! - JDL TEAM"

"Thanks so much, [Member Name Removed] for this 5-star review! It was our pleasure to install your HVAC system and we're glad that we were able to make your installation a quick and easy process for you. Isak is one of our expert technicians, and we love to hear when our technicians can make a lasting impression on our customers! We will be sure to pass these kind words on to him as we know he will be honored that you commended his hard work. We are so proud that you were pleased with the service you received, and we hope that this positive first impression will encourage you to look to us in the future for your heating & cooling needs. - JDL TEAM"

"Thank you, Ms. [Member Name Removed], for this A Grade review! We truly appreciate you being kind and flexible regarding the date of your installation. Misunderstandings happen sometimes, but we always want to do everything we can to accommodate and reassure our customers that the expert technicians assigned to their installation are experienced and will do a great job. We are happy that you were pleased overall with the service that you received from us. We hope that this positive experience will encourage you to look to us for your heating and cooling needs in the future. Thank you for your business. - JDL TEAM"

"Thank you so much for this A Grade review!!! We appreciate you taking the time to provide our technicians with some positive feedback. It is really great to know our technicians are continuing to provide outstanding service and connecting with our customers. We hope that you would continue to look to us for your heating and cooling needs in the future. Thanks for your business! - JDL TEAM"

"Thank you so much Ms. [Member Name Removed] for this glowing review! We are flattered that you would refer to our company as "elite" -- but we don't deny it! Thank you so much for giving such praise to our administrators and technicians, we will be sure to pass along your kind words and we are sure they will use them as motivation to inspire them to continue providing the same level of service to every customer they encounter. Thanks so much for your business! - JDL HVAC Team"

"Thank you for providing your feedback Mr. [Member Name Removed] S. Our motto at JDL HVAC services is that "WE CARE" because customer service is paramount to our goal of creating lifetime customers who trust our company, the quality of work we provide, and the reliability of our service.  To answer your initial complaint we would like to make it very clear that the SAFETY AND COMFORT of our customers is more important than "Upselling" and we have an untarnished reputation for the safety standards and policies that we uphold. You only need to scroll down through the numerous reviews below yours to find proof that we do in fact complete both simple and complex repairs for our customers whenever we are able rather than needlessly offering a full system replacement. That being said, it is unfortunate that you did not allow us the opportunity to help you better understand the diagnosis given by our Boiler Specialist and expert technician Armando. Or perhaps Mr. [Member Name Removed] S. you understood the diagnosis all too well? To start, the previous technician that installed your boiler did so incorrectly and that was immediately evident to our technician.  Your pressure relief valve is missing completely, and whoever installed this unit bypassed the safety on the pressure switch to allow for this unit to be operational when in actuality it should not be operated at all. Once safety’s on a unit have been bypassed they cannot be reset. The manufacturers put these safety’s in place to stop your unit from being operated when there are part failures within your system. When you bypass that, you are allowing further damage to the unit and jeopardizing the safety of your family as well as any that live nearby you. In your case, bypassing the pressure switch allows water pressure to build in your boiler which will eventually lead to busted pipes and other damage. Armando did look into attempting a repair of your unit, even after finding that in addition your control board was completely corroded and would also need to be replaced.  You gave our technician a manufacturers part catalogue for your unit which he reviewed and informed you that it stated the control board needed was no longer available from the manufacturer.  THERE WAS NO OTHER SAFE OPTION TO PROVIDE OTHER THAN TO REPLACE THE UNIT.  So yes Mr. [Member Name Removed] S., you were able to reattach a wire to a corroded control board and bypass another safety so that your boiler would continue to operate.  However the question here is SHOULD you have reconnected that wire? Did you make your decision based on the safety of yourself and your property, or just to save money regardless of prudent advice?  We truly wish you the best and pray you do work with another HVAC company to have your unit replaced so you do not incur any damage to yourself or your property."

"Thanks Ms. [Member Name Removed] for the A review! Pleased to have met you and we are flattered that you liked our personality! (lol) We love to hear that our technicians are using their southern charm. Being prompt and efficient is very important to us here at JDL HVAC Services and we are very glad to know that our expert technicians are upholding that standard. Thanks for your business! Happy Holidays! - JDL HVAC Team"