
Roofing Pups, Roofing & Siding - MD
About us
Since 1992, Roofing Pups, Roofing & Siding - MD has provided homeowners and business owners with top quality, factory-direct products, professionally installed by licensed, bonded installers with over 25 years of home improvement experience. Our experience sales representative will assist you with the windows and/or doors that suit you best. Roofing Pups Roofing & Siding takes pride in building relationships with not only our consumers but with our manufacturers as well. We have maintained a reputable business relationship with both of our leading manufactures, American Jewel and Home Guard, for 15 years. Being a locally owned and operated company, Roofing Pups is able to provide you with top quality products with a bottom line price! Come see for yourself how Air Tite Windows & Doors, Inc. can make your home look stunning and more energy efficient.
Business highlights
Services we offer
Roofing, Vinyl replacement windows, doors, siding, gutters, gutter covers & installation.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
- 8
Assorted photos uploaded by Roofing Pups, Roofing & Siding - MD
Number of Stars | Image of Distribution | Number of Ratings |
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74% | ||
21% | ||
0% | ||
0% | ||
5% |
Filter reviews by service
But, wait, the experience only gets better.
When one of his employees came to install the door, he noticed water damage that would effect the performance of the product; he alerted me to this and installed new wood to fix that problem -- at no charge.
I would use this company again in a heart beat. Owner and staff are honest, professional, craftsman and customer oriented. This what homeowners seek to find but rarely do -- Air Tite has it all.
The crew came out a few weeks later and they were wonderful. The two men worked well together and were quick to get the job completed. The frame was replaced and the door looks great! I know this was a tough job just because of the way the old door was installed and they talked to me through every step to make sure I understood what was happening. They even put in some nice molding around the door frame so it looked nicely finished. The door looks great, is secure, and definitely makes a difference with air flow no longer coming in through cracks in between the door and frame! I am extremely happy with the results.
All 3 doors have had significant issue. The first storm door broke after two years. The door handle/nob fell off in my hands. Because it was out of warranty, Air Tite Windows and Doors quoted me over $300 to replace the door handle mechanism. I tried to fix the item myself with like items from both Home Depot and Lowes but the door and its parts are proprietary and standard items do not fit the already drilled metal holes and only "contractors" can order direct from the manufacturer. I refused to pay $385 dollars and connected the item using JB Weld. The door itself was $800 with installation and they wanted me to pay half of that to repair a faulty fixture.
The second door broke yesterday, less than 3 years after installation. It broke just like the first storm door did last year, the door nob fell off in my hand. Only this time it was my front and only entrance accessible to my home (other door is to a back yard with a locked fence). I was stuck either inside the home or not able to get back in once I left. I called the company in a panic and they agreed to come out and fix, which they promptly did. They wanted to charge me $145 ($60 for part, $85 for labor), I paid $85 for the installers time and demanded that they order a second mechanism to fix the item that broke a year ago, the same way. Only time will tell if they meet my expectations with that service.
The 3rd door still doesn't work right. It's a sliding glass door that refuses to stay locked. I have fussed with the locking closure, had a hired handyman fix it twice and it still doesn't work. I'm lucky there is no public access to this door and I've had to install an alarm system because of this door.
I wish I could say that I have 5 kids and a husband running in and out abusing these doors, but I do not. I am a single female and have lived alone since the installation of these doors.
Poor quality, fair to poor service, terrible products.
Once the contract was signed they ordered the doors and advised us it would be approximately a month for the doors to come in. Within four weeks the company called to schedule an appointment to install the doors. The workers arrived within the window provided and quickly went to work installing the front and side door. They crew advised that they would be unable to install the back sliding door on the same day and schedule a date and time for that installation.
They returned several days laters and installed the sliding glass door. Installation of the sliding glass door required them to install a new header and repair some drywall.
Overall, the company did an excellent job. The quality of the work is outstanding. If I had any complaint it would be that capping of the front and side door door was not included. To be fair, the contract clearly stated that capping is not included unless noted. However, I would have expected that they would have realized when giving the estimate that capping was going to be necessary and include it in the quote or specifically statate that additional capping may be necessary.
When the job was complete the company sent an email with the warranty.
Licensing
Trade License Number
Trade License Expiration
State Contractor License Requirements
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