
Supreme Window and Door
About us
Supreme Window and Door is a full service exterior residential remodeling company specializing in replacement windows, exterior doors, siding, gutters and trim products. We are committed to providing homeownerās with high quality exterior replacement products at affordable prices that our major competitors do not even want you to know about while maintaining a supreme level of customer satisfaction. Supreme Window and Door assures a no pressure sales approach, expert product knowledge and quality installation techniques backed with no-nonsense Lifetime product and installation warranties. We are fully licensed, bonded, and insured. We accept all major credit cards. Additional email - [email protected].
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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91% | ||
5% | ||
3% | ||
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On the day of installation in October 2015, the lead installer showed up on time but they did not start work until about 11:00 am due to an issue with the window delivery/pick up. The installation went fine, and they appeared to be detailed and diligent in their work. However, we noticed part way through there was a mistake in the order, and one window was ordered without grids. Unfortunately, the installation went very late (they did not finish until about 9 pm) due to complications with the big picture window at the very end, which was not started until nearly 7 pm. Consequently, they completed the work on the large picture window in the dark and cleaned up outside in the dark. They were unable to wrap a side window that was not part of the installation, but which they agreed to wrap when we had our estimate. We were told they would come back and finish cleaning up when they came back to swap the window out for the correct one, clean off black marks on the interior of the windows, and complete the wrapping of the additional window. The next morning, we completed the clean up ourselves outside. We were pleased with the installation and the quality of the windows. However, we noticed a dent in the aluminum border surrounding the big picture window above our front door, probably inadvertently caused due to the lack of visibility in completing the work in the dark. We communicated that to the company in writing and by phone. We were told it would be taken care of by the installer. Within a few weeks, the installer came back and installed the correct window pane, but did not have the materials to wrap the additional window or fix the dent above the front door. It has now been over five months, and we have had multiple instances when we were told the installer was coming only to either not have him show up or have him reschedule.
I have contacted the company multiple times, most recently two weeks ago, when we were told by the general manager the installer had just picked up the materials and would be contacting us to take care of it. After more than a week, the installer contacted us to say he would be by on the weekend to take care of it. Once agin, he had not shown up or communicated to us regarding the schedule.
We were very pleased with some aspects of our experience but extremely displeased by the lack of responsiveness, the feeling of being bounced around to various members of the company, and the fact that they did not complete what they said they would or fix the dent above our front door caused by the installation. When I have spoken to the general manager or the installer, they are always very polite and professional. I just wish these interactions were followed up by action. Our issue remains unresolved more than five months after installation.
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. Glad to see we could save you more money! Our #1 goal is a satisfied customer with a great product at a great price! We look forward to helping you with any future home improvement projects."
"Thank you for choosing Supreme Window and Door for your door project. We greatly appreciate your business and feedback. We look forward to helping you with the entry and basement doors."
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
A couple weeks later I was called to say the windows had arrived and I scheduled them to come out later that week. The installers arrived on time and went straight to work. One thing I will say is the installers do A LOT of work. I was a little worried through the process they were going to leave things unfinished, but they took care of everything before telling me they were finished. As you are going through the process, keep the faith, it will all get finished. They finished in about six and half hours, which is because one original window was installed improperly and they had a little extra work on it.
I would not hesitate to recommend Supreme Window and Door to any of my neighbours, friends or family.
On a side note, the first guy that came out to my house suggested that I get a triple pane window in what will be the nursery. I decided to trust him and it was a great decision. After the new window was installed I looked out it behind my house and saw some of the neighbourhood kids playing in the backyard. It took me a second to realize I couldn't hear them! The extra pane really cut down on the sound and I'm very glad he talked me into it.
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
"With our Composite windows there is an extended lead time to get the windows from the manufacturer and the reason we state an estimated time on our contracts. We apologize for any confusion and have you scheduled for installation as soon as we receive the windows from the manufacturer. We plan on doing a beautiful job for you and your family."
The sale representative (Albert) was knowledgeable about the product line. He answered my questions and worked with me to find a product right for me and within my budget. He explained the different features and options - but i never felt pressured. Eric and the rest of the installation team did a beautiful job installing the doors: they were professional, neat and kept me informed throughout the job.
Besides just "selling and installing" my doors, Albert and Eric went above and beyond the written contract and were gracious in volunteering to help me with a few handyman-type small jobs I needed after the break-in: helping to install a new motion-detector light and fixing a broken wooden gate. These were small "chores", but the extra effort they took to quickly install a new backyard security light and to fix the broken gate helped me feel more secure after the break-in incident. Knowing about my situation with the break-in, everyone at Supreme Window and Door worked to expedite the process and get my new doors ordered and installed as soon as possible.
"Thank you for choosing Supreme Window and Door for your door project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects!"
However, the buying process was painless. Albert Hoffman, the sales rep was very courteous. He respected our time, asked us what we wanted and showed only 3 models. He did not insist that everyone in the household be present, did not try to get us to buy more expensive windows, and more so importantly did not come up with any of the ridiculous ?today only? prices. When we told him we were expecting more sales people, all he asked was that we give an opportunity to match the lowest price. When we were ready to buy, he gave me a price over the phone (did not insist on coming down again) and emailed all the other
documents.
The installation was complete in 2 days. Eric and Dan cleaned up after themselves on both days. When they were done at the end of the day, there was no sign anyone had been working on the exterior. The grid in one of the window was a little crooked, Chris Grimes, the general manager who came down for an inspection after the work was done immediately placed an order for a new
window. Eric and Dan came back the next week to replace the pane and touch up the caulking in a few places.
All in all, it was a pleasant experience. Everyone we spoke to from Chris, the general manager down, were very pleasant and helpful. Albert, the sales rep, was a pleasant surprise from sales rep at other companies. He respected our time and the fact that we had a fixed budget. He answered all our questions and did not push for an immediate sales at any point.
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects"
The installers were perfectionists and worked quickly and efficiently. The windows are beautiful and a true upgrade to the house. If I had more windows (or another house), I would not even consider other vendors.
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects"
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects"
Scheduled an appointment with Albert Hoffman, Senior Product Specialist, to come out and give me an estimate to replace 15 windows and a sliding glass door. He's great...was punctual and very professional!! The estimate he gave was by far the best I had received plus it included adjusting my storm door and wrapping my garage door. I decided to move forward with Supreme and do the project in stages. I started with the first floor and replaced the eight windows with energy-efficient triple pane Simonton 5500 windows. Albert said I would receive a call within a week for someone to come and take measurements and that he would also follow-up with me after the install was completed. Within that time frame I received a call from John and scheduled him to come and take the measurements. He indicated it would take approximately 3-5 weeks for the windows. In a little over three weeks I received a call that the windows were ready to be installed. Due to the frigid cold weather, I scheduled the install for Friday, January 9th. The crew: John, Bobby, Carlos, and Justin arrived around 8:15 am. They set up and started removing the windows one at a time. Carlos and Justin worked outside and John and Bobby worked inside. They were very professional and cleaned up as they went along replacing each window. They also wrapped my garage door and Justin adjusted my storm door. The whole process went extremely well. I couldn't have asked for a better crew...they were awesome!! Albert did follow-up with me a few days later to see how everything went. I am a very happy customer and can already feel the difference with my new windows!! Highly recommend Albert and Supreme Window & Door!!
P.S. The remaining seven windows on the second floor and the sliding glass door will be replaced at a later date.
"Thank you for choosing Supreme Window and Door for your window, trim and door project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
Ironically another team of installers working on a neighbor's AC stood around for at least 30 minutes observing the window installation team as if to admire them.
Without question the replacement window installers were extremely profession and respectful of my property and could meet or exceed any customer's expectations. The estimator was straight forward with his quote and answers, and I trusted I had the best product for a fair price.
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
"Thank you for choosing Supreme Window and Door for your window project for your property in Alexandria Virginia. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
Where to even begin! I hired another contractor to replace 17 windows and a sliding door. That contractor abandoned the job after partially installing 7 windows. I was in a panic! My house was torn apart, I had windows stacked on my patio, my spouse was not amused and I was turned down by numerous window/door companies. Then Supreme Window and Door came to my rescue. They came the day I called to take stock of the situation and while this is something they do not normally do, they agreed to complete the entire job correctly.
Many thanks to Albert Hoffman of Supreme for his sincere interest in correcting all the problems and his efforts expediting the process. Albert was in constant contact with the workmen all throughout the process and kept tabs on issues and progress.
The next morning Eric (sorry, I never did learn his last name) and his helper appeared at my home ready to work. They looked at the unfinished work, re-measured all the windows and found that every last window the previous contractor purchased was the wrong size, in some instances more than 3" larger than the openings which made a simple job a now more serious situation. The options amounted to either tearing the window opening down to the studs and reframe or purchase another 17 windows. Eric and Albert consulted each other and to save me money the best approach would be to reframe the window openings. Can you believe it? More work for them and it saved me a lot of money! When Eric told me not to worry that it was now their problem not mine, I couldn't believe that standing in my hallway was a young man truly interested in getting the job done and done correctly. His demeanor, professionalism, and work ethic reflects very well indeed on Supreme.
So now I am sitting in my kitchen, admiring my new windows. The job took a little longer than they originally expected and I hope helping me in time of need did not ruin any preexisting schedules. Since completion, Albert and someone named Chris have called me to make sure that I am indeed happy and believe me I AM!
If I had another house that needed windows or doors I wouldn't bother calling anyone else, I already know what company is the best. In fact I have already recommended them to 2 friends in need of doors and windows.
"Thank you for choosing Supreme Window and Door for your window project. Unfortunately you ran into a contractor that was unprofessional, but Supreme is always going to go the extra mile to make sure all customers are satisfied with the work. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
"Thank you for choosing Supreme Window and Door for your window project. We greatly appreciate your business and feedback. We look forward to helping you with any future home improvement projects."
Licensing
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