Porcelanosa

We renovated 3 bathrooms with almost all materials from the Rockville store of Porcelanosa including a shower column, an expensive Porcelanosa brand product. After less than 2 months of use, multiple rust stains appeared on one side of the shower column. When I contacted them I was told this was a result of using 'harsh cleaning products' and that I should not use vinegar/ammonia/bleach. We do not use any of those products. We clean all surfaces including rest of the shower column, linear drain cover, towel bar, shower door handle & hinges - all steel materials - the same way and none of those have shown any damage. I was really disappointed that they do not stand behind their own name brand product and refused to take any responsibility for a defective product. We have other projects including kitchen renovation but will be looking elsewhere for completing the projects.

Excellent product quality.

See below what I just wrote to all of them telling them my story with PORCELANOSA: - Maryland consumer protection agency. - Maryland and New Jersey Better Business Bureau (BBB). - The Federal Trade Commission (FTC). - Econsumer.gov because the purchase was with a foreign manufacturer in Spain - Attorney General of Maryland Consumer Complaints - USA.gov 4/3/2017 To the Attorney General of Maryland Sir, On 08/11/2016, I bought a complete set of kitchen cabinets at Porcelanosa store located at 11500 Rockville Pike, North Bethesda Maryland, 20852. Re: Sales Order #13203605 Unfortunately, their product has not met my specifications because the upper cabinets were 28” instead of 42” height. First they gave us some outline drawings which had the correct proportions and we approved. These drawings were based on my drawings with 42” upper cabinets height and 96” ceiling height. Second then they gave us some shop drawings with the dimensions in both inches and millimeters. The upper cabinets were 28” instead of 42” and the ceiling height was 83” instead of 96”. I did not catch these 2 mistakes. I trusted Porcelanosa as experts in kitchen cabinets which I am not. The change in height was not disclosed to us. Third then a Porcelanosa technician came twice to our home to verify the design and still their shop drawings were wrong. They were confusing too because the dimensions were in metric and inches. They told us that the technician verified the linear footage and not the cabinet’s height. I found with surprise on 01/22/2017 that the upper cabinets were only 28” height. The sales person Lillia Saenz told us that nothing can be done. Juliane Zanuz emailed to me that “28 inches is standard height in Europe” where the cabinets are made and nothing can be done because is a “special order”. On 01/27/2017 I visited a second Porcelanosa store located at 1000 Connecticut Avenue, NW, Washington DC, 20036. There I received a quote less $11,000 for the very same kitchen cabinets. The quote was based on my design drawings and the Porcelanosa codes: Laquer 1077 Blanco for the upper cabinets, and 538 Roble Ahumadofor the bottom cabinets. Santiago Manent, the local manager and Mrs. Hanna gave me an estimate of $16,000. I have a copy of the email sent by Santiago Manent to Maria Borrero, the designer. She gave me an estimate of $25,000. From January 20, 2017, date I picked up the cabinets myself, I am trying to solve these issues with the local sales person and managers of Porcelanosa-USA. Santiago Manent, the local manager from Washington DC, told me that “he is reporting directly to the owners of Porcelanosa in Spain and that if I want this information I should Google the Internet.” Their offer to fix this issue is not satisfactory to us. Santiago Manent, as a manager to Porcelanosa, promised to help us last time, on Wednesday 3/39/2017 I and my wife met with him in DC shop. He promised us to provide the separated prices for the upper and for the lower cabinets, two numbers. Nothing. We payed $27,204 + taxesfor the kitchen cabinets and after more than 2 months we don't have a complete kitchen because we cannot use the 5 upper cabinets, they are in our basement in the original boxes. Here is what we propose: Porcelanosa will deliver free of charge the 5 upper cabinets, 42" high, based on their last modified shop drawings which I signed and sent to them more than a month ago and Porcelanosa will give us back the estimated overcharged sum of $7,000. Or better to resolve the problem, I would appreciate if they give the order to accept the return of the 5 upper cabinets and refund them to us based on their pricing which Santiago Manent does not want to disclose. I am disappointed because I was over billed for kitchen cabinets I cannot use. It is taking a considerable time out of my day to trying to rectify these simple mistakes made by Porcelanosa-USA. After almost 3 months and more than 80 emails and 3 meetings with the local manager we still don’t have a satisfactory solution for us. These are the persons from Porcelanosa I contacted regarding our dispute: - Mr. Colonques CEO of Porcelanosa, [email protected], no reply - Santiago Manent , - Andy Pennington , no reply - Michele Reynolds , no reply - Héctor Colonques , no reply - Juliane Zanuz - Carolyne Lotfian - Maria Borrero - Lillia Saenz Sincerely, Sorin Tira

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Fine. We love the tile. A friend bought the same tile on our recommendation. She's very pleased, also.

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With Porcelanosa, my experience was A+. In terms of the advice in making the selection of the tiles, the personnel was extremely helpful as well as in problem solving. I highly recommend them.

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They were picked up by my contractor - no problems

We purchased a very nice tile that was on clearance. The salesperson helped us choose the size of tile, calculate quantity needed and pick out a grout color. We picked up our selections from their warehouse. It was a first class operation from showroom to warehouse.