Custom Touch Tree Services Inc
About us
Use subs for landscaping.
Business highlights
Services we offer
Firewood, stump grinding, topping out & clearing., tree removals, trimming & pruning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 0% |
Work: This time, Custom Touch consisted of a crew of five (two in the trees and three on the ground), plus a crane operator. Arriving promptly at 7:00am (as scheduled), the crew had the first tree down within one hour of carefully setting up the 90-ton crane in our driveway. We reminded the crew about our sprinkler system, and the crew was mindful of each of the sprinkler heads (which were marked) throughout the property. The two climbers were really amazing, and the crane operator and the ground crew followed the pace that was set. The crew worked very efficiently as a team, completing the job by 2:00pm. Our property is located in a cul-de-sac, which allowed the team to make full use of the street. Not one of the tree limbs or trunks plucked with the crane touched our lawn. In the street were one chipper, two trucks for removing the chips and trunks (while one truck was collecting the chips, the other truck was dumping the chips offsite), and a compact track loader for handling the limbs and trunks. We had informed our neighbors of the tree work to keep traffic in the circle to a minimum, but there was still a number of recycling, delivery, and landscaping trucks, all of which were permitted to pass promptly because the ground crew quickly provided passageway. We offered water, coffee, and lunch to the crew, but they declined, thanking us for the offer. After all of the trees were removed (from the side yards and back yard), we reminded the crew captain about the pruning of two trees (in the front yard). He stated that he wasn't aware of any pruning to be done, but proceeded with pruning -- without fuss and with care. Like their captain, the other crew members acted professionally and courteously while working efficiently. The final clean up was excellent - our roof, yard, driveway, and cul-de-sac were cleared of leaves and twigs. We were very pleased with the work that was performed and we tipped each crew member individually.
Post-Work: Overall, we highly recommend Custom Touch for tree work. It requires persistence and patience to get a hold of Kyle and to secure a start date, but we have found (for the third time) that the effort and the wait is well worth it.
My Landscape Designer referred me to this company for the removal of two very large red maples in my backyard. I received two other quotes from highly rated competitors and initially Custom Touch had the highest estimate. To their credit, the project manager called within 24 hours of submitting their bid and offered to match the lowest estimate from one of the competitors. While I think the price I paid was fair for the job (2 very mature trees on a sloped lot with limited access) I gave them a and quot;Band quot; for price for not presenting their best possible price from the start.
Everything else was outstanding. The crew of approx. 6 men arrived early (around 8am) and while I did not stick around all day I was advised by a neighbor that they were at the property until 3pm. I did supervise the work for the first 2 hours and took note of the great care the team took to properly control the removal of branches and tree core to ensure no damage would occur to the house and their would be minimal disruption to the surrounding landscape.
They actually left the property cleaner than how they found it! I worked with Kyle on this job and will be sure to call him again when I need tree service in the future.
Licensing
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