WRF & Son Plumbing & Heating Inc

We switched over to WRF & Son's plumbing shortly after BGE Home bought out Van Sant Plumbing and Heating. WRF & Son's is a local company and our preference is to patronize local businesses. We've used them several times since making the switch and their plumbers are punctual, professional courteous and the workmanship is excellent.

They have been very good and I am pleased with them.

Very well and very quickly

Great. Great technicians.

It went very well, they were careful and cleaned up afterwards.

I purchased the neutralizer through the Plummery store in Mount Airy and W.R.F and sons installed it (the Pummary store is located below W.R.F's office). They also supplied and installed the laundry sink and faucets. (they purchased it from the Plummery and brought it with them). They arrived on schedule and performed the work in approx 2 hours. The installations went  well. They were very professional.

Dug up entire front (newly landscaped)  front yard to repair water main break.  Hit power line (even though it was marked by utility company)- had to dig up more yard to repair power (all neighbors were out of power).  Stated they had to go through our foundation wall for water main repair.  Basement has been leaking ever since.  Never before had wet basement problems.  Leak is at the exact site where they went through foundation wall. Called 3 timers last year to have them repair leak & seal their work.  Leaking again 8/2015 - called & was told I'm out of warranty for an ongoing problem due to their poor installation and lack of proper sealant.  Also told it would be at least a month or so to get an appointment!??  TERRIBLE

unknown

This is the second time I have used this company and I am very impressed with their responsiveness and quick service. Last time was for a backup in the bathroom and this time we .woke up to no water. We called and they came very quickly determined the problem and fixed it with no wasted time. I was very pleased with their professional manner and ability to diagnose the problem. They were also very patient and explained to me what they were doing since a well pumping system and the attached filters are all new to me. I recommend them very highly.

We had a pipe burst at around 7pm in near zero temps. I contacted WRF and Son's emergency line. 5 minutes later they called back and said they could be here by 9:30, and that emergency rates were in effect, which basically meant time and half + travel time. This had me a little concerned, but we were without water, and no one else could even come. The dispatcher communications were excellent and she kept me informed as to their ETA, which was now 9:00. They showed up 15 minutes early, immediately diagnosed the issue. They cut out the bad pipe and amazingly were finished 25 minutes after they showed up at my door. They then took the time to discuss the issue with us, what lead to the freezing, and the steps we could take to avoid this in the future. Incredibly, with a 2 hour turn around, with emergency rates, and 40 minutes of travel charges, the total cost was just under $200.00, about half of what we expected it to be. I will definitely be using WRF and Sons in the future!

The provider re-routed the kitchen sink pipes so that the drain and trap would meet up. He also corrected some of the previous work, making the faucet more stable. He came prepared with the parts that he need and cleaned up after himself. I was pleased with the quick response.

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unknown

I have been using them for almost 14 years now. A couple of times I've used another plumbing service, and while the other sevices were good they were never as comprehensive as WRF. The people you call are great, they call you before the plumbers get to your house and are upfront about cost. The workers are fantastic, very professional, willing to explain exactly what they are doing and why. I have absolutely no complaints or quibbles.

They responded very quickly and did the work on the a Sunday, working into the night to get it finished so I'd have water as quickly as possible. The owner and his daughter did the work. I paid extra for the Sunday service, but that's reasonable. This is a messy job but it went well.

We've been using WRF for years. Inherited them since my mom used them growing up. I've had a great experience with their work every time I've used them. They are always prompt and do a great job. Based on the area, we generally get the same plumber for each visit. They've replaced a well pump at two different homes and performed service in both of my homes as well. I highly recommend them.

Ver responsive for a Sunday. Job done well.

The plumber and his assistant arrived on schedule, took the list of four tasks and went right to work. The men were polite, friendly, quiet and worked steadily to complete the work in a timely and masterful manner. They replaced several parts that I expected would need to be replaced. I've called WRF Plumbing for all of our plumbing needs since at least 1989 and they've always provided such excellent service as they did today.

Vicki maybe is in the front office, and Chris Foreman is the staff. He is working out the estimate for us, but they have other plumbers that come out. They have the Plumbery and the W.R.F. and Sons. They do various things. Plumbery is like a shop, and they sell stuffs. The W.R.F. and Sons does plumbing and stuffs like that. They have not actually done any work for us yet on the water heater. They are working up a system for a tank-less system which maybe beneficial to us, but we have used their plumbing services over the years many times. They are excellent. They come out when we call them, and they get the job done right.

The scheduling with their office and communication was exceptional.
The actual work went as expected for the most part. Crew was very professional and competent.
I really think the complete fair review will be after a few years after the system has been in use. So far no problems so i give top rating to quality.
My only disappointment - I thought it odd and not quite to my liking that i was told on site when they started that they would not do the yard. It's not professional to change the contract terms. There was no debate or offer, I was just told they would not do the yard.
The contract that I signed stated:
and quot;All ditches will be compacted back marker tape
put 1' above line at first 10' out at first from house, and seeding and
strawing performed for sediment control.'' All ditches and tank holes
will be back-filled and compacted to natural status Raking,seeding, and
strawing of all disturbed excavated areas.

So any score below and quot;Aand quot; reflects the altering the contract terms and not finishing the yard.

They took $155.02 off the total bill for not raking, strawing, and seeding.... and left me with an un-raked, unseeded and un-strawed yard. I haven't been able to get anyone to do it for $155 to date. Hate to have to spend time on it.
Even though the final cosmetic work was a small slice of the overall project I can't give them an overall rating of excellent because of it.

They quickly and efficiently replaced the old toilet with the low-flow toilet purchased from a local Lowe's Home Center. And, they cleaned up after themselves before they left including disposing of the old toilet. We plan to use them again soon to install a replacement dishwasher we recently purchased at Lowe's.

They are very good and quick. They have what I consider to be a reasonable price. They are friendly. They come out quick. They have after hour service, but it does cost more. It is nice to know though if you have a major plumbing issue. They are very honest with you. Their punctuality is great. If they are going to be late, they will call and let you know. The price is reasonable compared to other plumber I have used in the past. They are nice, honest guys. They don't pull no stuff with you.

It was not a complicated job at all but, I liked WRF and Son Plumbing and Heating Inc. They came right away. They did many things and I could not tell that they were in my house working. They called me before coming and also when they were on the way.

Woke up on 3/26 to find that we had no water, which meant none to drink, bathe, or flush as well as lacking heat of that cold day since the furnace needs a certain water level to function. Called the company who sent someone out that same morning. They restored our water and our spirits. Since they came from Mt Airy, a good chunk of the $270 charged for travel and labor was travel time. But they did come, fix the problem in a very timely manner, and leave us with information of all other things their company has to offer.

For the last several months we'd been having gurgles in the first floor sinks whenever the clothes washer or dishwasher was working. These gurgles became louder as time went on and then involved the johns as well. It was quite a cacophony when they all got going. We had a plumber in to fix a busted pipe under the first floor powder room. We explained our problem with the gurgles and asked if they would look at the vent pipes, which they did and told us they were clogged. Then they left. They didn't appear to want to work on the original busted pipe job as well. The house is over 100 years old and although updated from time to time, still it is a little hard to work in. Maybe that was their problem. We didn't want to call them back, so I went to Angie's List to find another plumber, only to find each one had only one review. We asked our neighbors who they used, only to find out that all but one used the same plumber we didn't want. So we called the plumber the "odd man out" was using. It turned out to be W.R.F. and Son. The neighbor knew of 2 or 3, but recommended this one with confidence. We called on the 19th, they came on the morning of the 20th--were polite, professional, went to work after asking advice about this old house with someone on the phone instead of bluffing their way through. (Tim the Toolman Taylor was not among them.} They went to work, kept us posted, were neat and clean, and left with a detailed invoice.