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Benjamin Franklin Plumbing
Generator - Install, Electrical Baseboard or Wall Heater - Repair, Central A/C - Install,
About us
Benjamin Franklin Plumbing is a reliable and professional Gaithersburg plumbing company that delivers prompt and professional results on each and every project. We are pleased to provide comprehensive evaluation and review of your current system in order to provide the best and most efficient recommendations for repair, replacement, or new installation. Family owned & operated.
Business highlights
Emergency services offered
76 years of experience
Services we offer
Resdiential Plumbing & Water Treatment
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5243 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 9% | ||
| 3% | ||
| 2% |
Showing 1-25 of 243 reviews
Christine M.
Aug 2018
I believe this is the last time I will call Ben Franklin to do a checkup of my plumbing. Since purchasing my house 5 years ago, I've had them come out to install a water heater, put a sump pump bypass that allows the sump pump to work w/o power and for several annual drain the water heater maintenance deals. The key is that Ben Franklin Plumbing has a "club" which requires a $50/month payment for preferential treatment. We had experience with this at my mother's house and knew it to be a gimmick. This time around they let us know that we needed a new flapper in a toilet, an anode rode to be replaced on the water heater, the 5 gallon expansion tank on the water heater would have to be replaced - even though it is 4 years old and was installed by them, a valve on the sump pump system this company installed 3 years ago would have to be replaced, that the water pressure into the house was high and would need to be stepped down to reduce wear and tear on appliances (which they had not noticed the last few times they were here), a cartridge in the basement bathroom would need replacing and that the drain in the sink in the laundry room should be snaked for a total of $2,746. The discounted club price was $200 cheaper. My husband asked if the plumbers worked on commission and was told no. We thanked them for their report and called the plumbing company we normally use - RL Voight and Sons. They fixed the expansion tank (which did not need replacing), said the anode rod did not need replacing, and replaced the cartridge in the shower handle (which Ben Franklin had tried to fix a year or so ago w/o success) and the flapper. They did agree the pressure was high and said they'd give us a quote on having the repair done. The key here is the difference between a company (Ben Franklin) that is on call 24/7 and one that is open Monday through Friday and does not do emergency calls. In future, I'll call Voight for the annual maintenance.
Peter W.
May 2018
They replaced the thermo-couple. All went well.
Teena D.
Jan 2018
Everything went well. He was professional and knowledgeable.
Travis P.
Jan 2018
I don't often write reviews. My experience was so positive I am compelled to acknowledge. I called at 1pm on Sat 1/6 (I was out of town and my family was without heat). The operator was kind, thorough and very attentive. She could not get me in until the Sunday (it was 5 degrees outside and Im sure they were swamped) and assured me if they had any cancellations she would call. Excellent experience. Wish I remembered her name. Sunday, I got a call at 8am from Steven, he would be at my house in 20 mins, and he was. STEVEN, STEVEN, STEVEN...absolutely phenomenal. He was professional, took time to explain everything and was just a great young man to me and my family. The heat had begun to work that am, of course, which made it difficult to find the issue. He was patient and thorough. Steven never seem put out to try and find my issue and worked endlessly til he found at least one issue. I signed up for a service contract based on Steven. Steven called me the next day to check on our system. Steven is a huge asset to your company.
Tim T.
Oct 2017
Good.
Stephanie S.
Oct 2017
Excellent, easy & stress free.
Robin R.
Oct 2017
Great, terrific service.
Philip O.
Oct 2017
Excellent, very punctual, calls customer ahead of time.
AKIRA K.
Oct 2017
very well
Nancy A.
Oct 2017
Came on time, completed job. Very honest.
J N.
Oct 2017
Very good
Camille B.
Oct 2017
Great. appreciate knowledgeable respectful plumber, kept informed through weekend
William K.
Oct 2017
very good, 20 yr old sump pump, plumber brought it to my attention. Very satisfied
Response from Benjamin Franklin Plumbing
"Sump pumps are not a fun way to spend money but when you need them, you need them to work efficiently otherwise a possible flood in your home. A wise investment not only for your home but for avoiding a stressful situation if 20year old sump pump failed."
Patricia G.
Oct 2017
Fine, Great.
Response from Benjamin Franklin Plumbing
"Pleased to see that you have taken advantage of our service agreement and this $253 repair was totally covered under your plan and you were not out of pocket for this unexpected plumbing issue."
Ira G.
Oct 2017
Great, very thorough. Helped me understand where, why and what i'm investing.
Response from Benjamin Franklin Plumbing
"Very pleased you are happy with our plumbing company as you have been a long term heating and cooling client with One Hour A/C & Heating. Replacing the water heater anode rod is a great preventative maintenance that a lot of homeowners are unaware off, ensures the life of your water heater. You are a smart consumer to take advantage of our service agreements; realizing that you can receive up to $2,000 annually towards unexpected plumbing repairs."
Danny A.
Oct 2017
Great. Excellent.
Aloka C.
Sep 2017
Not well - the serviceman did not even inspect all the stipulated items - spent most time scaring me into new replacements - will not hire them ever.
ANDOH A.
Jul 2017
unknown
Response from Benjamin Franklin Plumbing
"Thank you [Member Name Removed] for your A rating review, we appreciate your business. Gillian"
Shashi K.
Jun 2017
The plumber was professional and called me 45 minutes before he arrived. He did a through survey of all the faucets, toilets, exposed piping, and water heater for problems and leaks. I did have a problem with one of the toilets not flushing forcefully enough, and he was able to fix it. The plumber gave some suggestions on improving water efficiency and a potential water filtration system to deal with the hard water stains. He also did a water test. I learned a lot from the plumber and will use him/Ben Franklin Plumbing again.
Response from Benjamin Franklin Plumbing
"Thank you [Member Name Removed] for your kind remarks in regard to your recent plumbing service call. You made a good choice in selecting to purchase our special service plumbing plan that will save you money all year long. We look forward to servicing your home's needs in the future. Gillian"
WILLIAM O.
Mar 2017
We've had them several times and they are very good. There was no cost as it was under warranty. They are outstanding. They are a little on the high price, but it's quality and they guarantee it. Â And I trust them. I would most definitely use them again.
Carol G.
Mar 2017
.It was excellent.
I will use them again. They are very dependable, and professional. Workers are excellent.
I will use them again. They are very dependable, and professional. Workers are excellent.
Shivaprasad B.
Feb 2017
Horrible results. Soon after this was done, we started getting cloudy water which clogged up our RO system and caused trouble with rest of the plumbing. It was done on December 30, 2106. I am still waiting for someone to get back to me. Update: They took care of the issue and everything is working fine.
Response from Benjamin Franklin Plumbing
"Thank you for review, we strive to see to everyone in a timely fashion especially based on their situation and the information we receive from the technicians. In reviewing your records we were out to your home on 12/28/16 and nothing was noted on your invoice for that visit that required a plumber to return immediately. On 2/2/17 a visit was scheduled for 2/10/17 for a revisit, at no charge, for a plumber to take a look at the water treatment system. The plumber noted to have the master plumber/water treatment/owner come to your home to diagnosis your cloudy water. Your 3/1/17 appointment with him was scheduled on 2/23/17. I do believe the owner will be able to resolve your home's cloudy water issue. Gillian"
Sally F.
Jan 2017
The Ben Franklin plumber took apart the faucets and found that they had only been partially fixed by a previous plumber. He replaced the cartridges and also new rubber rings and small springs that ensure that the spigots would stop water flow completely with no dripping. The plumber explained each step in the process and explained why the previous "repair" was not working.
Laurel M.
Dec 2016
N/A
The rep was punctual, informative and thorough. He didn't perform a water heater flush for fear of damaging the system. He didn't make me feel pressured to buy anything, but offered good info on products needed and why they are needed.
Ann K.
Nov 2016
Excellent. My husband was impressed with professional level of service.
Licensing
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FAQ
Benjamin Franklin Plumbing is currently rated 4.5 overall out of 5.
Benjamin Franklin Plumbing accepts the following forms of payment: CreditCard
Yes, Benjamin Franklin Plumbing offers free project estimates.
No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.
No, Benjamin Franklin Plumbing does not offer a senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
No, Benjamin Franklin Plumbing does not offer warranties.