We recently moved to a home in Mount Airy and were unfamiliar with the area and local businesses. I had just joined Angie's List to look for a hardwood flooring company, but had not chosen a company yet. By chance, my husband and I went to a local restaurant for lunch after we closed on our house and saw Bay Country Floors next door. We saw their Angie's List sticker in the window and I recalled seeing them in my search, so we went in to see if we could get an estimate on some extensive flooring work we needed to have completed before we could move into our house. We met Chris from Bay Country Floors, and he was absolutely amazing. He actually came out to look at our house that same day, within the hour of us meeting and talking with him. In addition to that, when he found out we were new to Mount Airy and were in need of some contractors, he took the time to actually call a landscaper for us and he found us painters to paint the interior of our house as well. He went above and beyond for us and we sincerely appreciated that! When Chris came out, he took all of the measurements, looked at what we had and what needed to be done and he listened to what we were looking for, including the fact that we wanted to change the stain color and had something particular in mind. He immediately took note of the rotted wood in the dining room and knew what to do to make it look great again. (A previous contractor said that they couldn't do anything with the rotted wood and that we would still see the black spots in the floor when they were done.) He also told us that there were two different hardwood flooring types installed by the previous owner (one was beveled and pre-finished with a glossy finish, and the original floor, which was damaged, was not beveled and was more of a matte finish). He explained how the refinishing process would work on the two floors and that it was possible that we would see some slight beveling after the sanding of the newer floor, but that once it was all stained and completed the flooring would match very well (which it does). I was immediately impressed with his honesty, knowledge and desire to do the job correctly. Also, his friendly and helpful attitude really meant a lot to us, being new to the area and all. Chris helped us pick out the tile for our bathroom and helped me choose something that transitioned well from the hardwoods in the hallway to the tile in the powder room. He also steered me in the right direction when choosing the carpets in the upstairs bedrooms. The flooring turned out great! The bevels in the newer floors were almost completely sanded smooth and you can't tell that there were ever three different floors on the first floor of the house. The red oak is stained in Gunstock, which picked up the red of the wood and gave us exactly the color we were looking for. The finish looks like a matte finish and it's beautiful! The carpets look fantastic in the bedrooms and the tile floor looks great too. I recently had a friend over who has had experience having her flooring stained and refinished a few times, and she absolutely loved the floors! I would definitely recommend Chris, and Bay Country Floors to anyone. We will most definitely use them in the future.