The Cleaning Authority - Rockville
About us
aking sure your home is clean is important, however, that doesn’t mean the burden has to rest solely on your shoulders! Instead of spending all your free time vacuuming up cobwebs and pizza crumbs, let The Cleaning Authority of Rockville put our exceptional system to work for you. We stand behind the idea that your life is just too short to spend on cleaning your own home. That is why our team is here to handle it for you.
Business highlights
Emergency services offered
48 years of experience
Services we offer
All Dusting, Appliance Exterior, Baseboards, Baseboards, Cabinet Fronts, Cabinet Fronts, Cobwebs Removed, Doors & Door Frames, Floors, Floors, Floors Scrubbed, Kitchen Counters Cleaned, Microwave, Mirrors, Shower Doors Cleaned, Shower Walls, Sinks, Stove, Tile Grout, Tubs & Sinks Cleaned & Shined, Vacuuming, Window Sills, Window Sills
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.013 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 23% | ||
| 8% | ||
| 31% | ||
| 23% | ||
| 15% |
Showing 1-13 of 13 reviews
Michael G.
Oct 2017
They are very good. They tell us when they are coming on that same day but usually not the exact time.
Sam H.
Apr 2015
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Cynthia W.
Jun 2014
When THE CLEANING AUTHORITY bid this job they failed to mention their "rotation system" . The cleaning women two of them cleaned my home 4 times. The first time was so bad that I insisted on another TEAM. The next 3 weeks this team with one woman constant and the second woman changing every week, would come to my home and each time they would say that they vacuumed this and that.
I have MEILE vacuums one on each floor so my vacuums are really very good. These women lied and said they vacuumed the steps in my home each week. The last week 6/12 yesterday, I told the one that the steps were not vacuumed/ She stated that your vacuums are too heavy. I continued and said so you are not going to vacuum my steps, 3 sets of steps?? She said no, I have pictures from when they left. Also my counters in various places were never touched, again I took pictures. After they left, I vacuumed the steps as they were dirty and needed vacuuming, although I do not wear my shoes in the house so my home is not so dirty. I proceeded to call the office and tell them to have the supervisor call me. This morning the supervisor called me and said she was not going to do anything but send someone to look this afternoon, 24 hours later. She got very nasty and hung up on me During the conversation, I asked for her supervisors name and owner of the company. She said she would tell me the same thing that they were not refunding anything and they were clocked in and out and it was too bad. The owners name is Cindy Fields she stated.
Interesting enough, the lady who was the constant cleaner and here 3 out of 4 times, gave me numbers and names of other women and said call them they would do a better job. She said when she was in the office on Fridays and the supervisor would ask her why people quit their service, she would say Don't know. when in fact she was giving names and numbers of other private cleaners.
I have MEILE vacuums one on each floor so my vacuums are really very good. These women lied and said they vacuumed the steps in my home each week. The last week 6/12 yesterday, I told the one that the steps were not vacuumed/ She stated that your vacuums are too heavy. I continued and said so you are not going to vacuum my steps, 3 sets of steps?? She said no, I have pictures from when they left. Also my counters in various places were never touched, again I took pictures. After they left, I vacuumed the steps as they were dirty and needed vacuuming, although I do not wear my shoes in the house so my home is not so dirty. I proceeded to call the office and tell them to have the supervisor call me. This morning the supervisor called me and said she was not going to do anything but send someone to look this afternoon, 24 hours later. She got very nasty and hung up on me During the conversation, I asked for her supervisors name and owner of the company. She said she would tell me the same thing that they were not refunding anything and they were clocked in and out and it was too bad. The owners name is Cindy Fields she stated.
Interesting enough, the lady who was the constant cleaner and here 3 out of 4 times, gave me numbers and names of other women and said call them they would do a better job. She said when she was in the office on Fridays and the supervisor would ask her why people quit their service, she would say Don't know. when in fact she was giving names and numbers of other private cleaners.
Response from The Cleaning Authority - Rockville
"I'm very sorry that you feel you received poor service. Our rotation service is detailed on our website and all of our brochures. It is also gone over at the in home estimate. We offer a 100% guarantee on our service. If we are notified of any areas not done to your satisfaction, we return the very next business day to re clean , for free. No questions asked. This was offered to you and you declined it. The office manager was trying to explain to you, and she was met with foul language and a lot of hostility. In that instance, she had no choice but to end the conversation. The complaint from you was that they did NOT vacuum a set of stairs. In fact the cleaner vacuumed them 3 times, and because the vacuum was hard to use, you asked that it be done a 4th time. She then attempted to explain to you that she was having problems with your vacuum. Workers compensation safety rules are set by the state. She felt unsafe using the heavier vacuum, as she felt she would have fallen. This was a large set of stairs. My staff always does it's best to do as the customers ask. We provide all products and equipment. You asked that they use your vacuum and they needed to go over stairs 3 times to get it clean. My staff do not offer other cleaning services or people to our customers. If you can provide me with any proof of that, such as a name, a phone number given to you, I would appreciate it. Again we are very sorry you felt that our cleaner was not correct in advising you about your vacuum . We certainly would have worked with you to resolve this issue. It truly was just a matter of the weight of the vacuum ."
Amy K.
Apr 2014
Their price is fair and they come within the time frame. They had to send two or three different teams until I found one that I liked. The team that I have now is pretty decent but sometimes they forget things and I have to call them back. I left a note written in Spanish which translates to "Hi, please clean this". I told them in advance to clean the basement but they didn't. The contract was wrong the second time they came out. I even talked to these two women in Spanish and they said that as much as they wanted to pay attention to detail, their company doesn't allow them to. They have a tight schedule and their company's culture doesn't really encourage that. For the first few times, they missed a whole section of the house. They are not just detail-oriented. They do an "okay" minimum job but they're certainly not great. As a company, I am NOT IMPRESSED with them.
Gerald B.
Aug 2013
They clean the first floor and 2nd floor of the house and they do the basement if requested. They do an okay job. My wife is reluctant to change. They use their vacuum cleaners and they bang them against the doors, and leave marks, but my wife is reluctant to call them and tell them about it. I had to have repainted, and now there new set of marks. They are very highly rated on Angie's List.
Richard B.
Jul 2013
They do a clean and thorough job
John S.
Mar 2012
Started out good but things went bad after a month or so. Had different cleaning crews every week. On several occasions they didn't dust, didn't mop the hardwood floors and on one occasion they left the door open to the garage. They blamed it on the wind. Too bad the door opened to the outside and it was an interior door to the garage. When we cancelled because of the inconsistency they charge are credit card $150. They left a message explaining that they were going to charge our card for cancelling early. I would not recommend this company at all. They claimed to do deep cleaning on rotations but they missed spots. They would forget to do the stairs to the basement frequently.
Response from The Cleaning Authority - Rockville
"We offer two pricing options for our potential customers. 1 is our REGULAR price, in which a customer pays the regular cost and may cancel at anytime . Another is a major discount for on going service for year long commitment. With the yearly discounted pricing, if the customer terminates for any reason, before fulfilling the required number of cleans, there is an early termination fee. We give 100 % satisfaction Guarantee . If a customer is not happy with ANY part of clean, we will return to re clean the area for free. Our employees are human, and we know that occasionally something can be missed. But we return for FREE to correct. In this case, there were three complaints., which we rectified by returning .and re cleaning a set of stairs. These steps lead to a basement where a dog was kept. Dog did not like the noise from the vacuum and would scare the staff by lunging at gate, etc. We resent our inspector who had to distract the dog, so the stairs could be cleaned. The other complaint regarding the interior door into house, that was open , we did experience 35 to 40 mph winds that day. Possibly when they were closing the roll down garage door, or going out the side door to exterior a gust may have come thru . The team certainly wouldn't never have purposely left a home unsafe. We apologized and it never happened again. This customer cancelled his cleans, saying they keep skipping cleaning the steps to basement. It was an issue with the dog versus team. I had other teams who own dogs, and can handle them better, and would be willing to send another team, but customer felt this was just not acceptable, We love pets and I'm sure this dog just didn't like vacuums, as most don't. We feel that since the customer agreed to accept the terms and conditions in order to get discounts, that it is only fair that he adhere to the early termination fee that all companies have in place should someone choose to terminate early. In good faith however, as I do not wish there to be any Ill will, I would be happy to refund 1/2 of the early term fee. This offer has been extended to the customer. We always offer a discount for loyal on going service, and we guarantee our cleans, by returning to fix any problems. We ask every client to sign and agree to the terms. We feel we have more more than fair in resolving this issue ."
David M.
Nov 2011
They show up reliably, although the timing on when they will show up is not always reliable. Sometimes they clean what is on their list; sometimes they clean some of what is on their list. There have been a number of occasions when they needed to come back to complete their work because after I looked around, I saw that they had skipped quite a few items on their list. One time I even asked for them to hand me their rag because, even in front of me, they did not do the items on their list that they came back to fix. They usually do a great job on floors and a very good job on bathrooms
Stephanie S.
Oct 2009
Lack of attention to detail. Lack of customer service. Overall poor experience and would not recommend.
Response from The Cleaning Authority - Rockville
"We sent an email asking for you to please let us know for quality assurance purposes, why you wished to cancel. The Manager also phoned and left a message for you to please contact us. We got no response, so the contract was terminated per your wishes and the early termination fee was charged. We offer discounts to customers who sign up loyally for a year. We also offer non yearly , at regular cost. ( can cancel anytime, no fee) . You chose to take the discounted clean cost, but canceled prior to finishing the contract. We would have gladly reclined for free if notified within 24 hours of ANY area of complaint. We care about quality . We can change the team, send our inspector, and we guarantee quality. We just got an email, saying cancel, not happy with your service, and no response to our efforts to make it right. Please contact us, and we will gladly place the $150.00 towards cleaning, if you wish to reinstate the contract by February 1, 2012."
Nan F.
Sep 2009
This is hands-down the worst cleaning service I've ever used. They send rotating teams, and so have no consistency in their work. The suprevisor runs through the house and runs her hands over things, taking about 10 minutes. They work fast with little attention to detail, finishing our entire three-level house in an hour. If parts are not done to your satisfaction, they will send a team back; however, there is ALWAYS something done wrong. For example, I left a scap of paper under the dining room table to check if they were even vacuuming under the table, and it stayed there for two months, unmoved. They did not move the garbage can in the kitchen to clean behind it unless specifically asked. They have left rags lying about, and i have found their cleaning supplies (and mine) around the house after they left. For several sessions, I found cleaning powder grit on a wooden shelf in the bathroom by the clawfoot tub; I had to ask them to watch that. They wouldn't clean the folding plastic door to the shower on the inside unless asked. In other words, I had to stay on them constantly to get the work done right--and we were not all that picky, as we're not particularly tidy about papers in some places. There were worse problems, though. I was home one day and watched one of the two women pick up the pine sol, moisten a rag, and rub it over my finished oak diningroom table. (I'm amazed there's any finish left on it!) They don't understand English, so it's difficult to communicated that you want stuff done differently if you are there with them. And there is the breakage and things missing--only after they've been here. Half a bag of expensive navel oranges disappeared from my counter one time; yesterday, I discovered my favorite coffee mug gone from on top of the coffee maker. I have come home after they have been here to find soda bottles which were on the shelf underneath a rolling butcher-block table leaking in the floor; and another time, a gallon jug of water was leaking a huge puddle onto the floor. I found a china mirror--the kind that stands up--chipped and broken in one bathroom after they'd been there. The worst was when I came home to find, in the small closet pantry in the kitchen where they know to go for the garbage bags, which sit in the bottom of it within easy reach, that the entire rack of shelves on the right side had been pulled down. Do NOT hire these people. You will be very sorry if you so.
Response from The Cleaning Authority - Rockville
"This house was very difficult to clean, due to clutter on every surface, and piles of paper, and stacks of stuff in every surface of floor area. We did the best we could in this circumstance. The bathroom literally had a jack hammered up hole in the floor with tiny particles of concrete everywhere in the bathroom. It was always in a state of chaos. Vacuums would become severely clogged, making vacuuming virtually impossible. We explained to customer that this was a difficult situation,- and she said she understood. There were bottles and cans and trash just left for the maids to clean up. We are more house cleaners, than house Keepers. We can clean well, if given the environment to do so. In a home such as this, we do what we can, but we cannot stay for many many hours, having the payroll exceed the amount paid by customer. When asked to pay more to allow us the time to deal more with the clutter, the client declined to do so."
STACY B.
Jan 2009
Cindy, the owner, came to my home to provide an estimate and actually suggested taking my basement and third bathroom off the list and only doing them on request to help keep down the cost. I wouldn't have thought of that and appreciated the suggestion. She also offered me a discounted monthly rate if I signed on for 12 months (which I did). This was my first cleaning and will definitely continue to use them!
Sima B.
Jul 2008
The first two times they were supposed to clean the bathrooms and then the kitchen, but I have found things that weren't cleaned or dusted. I had to have them come back because one of the bathrooms was not done. They are prompt, responsive and when I do call they always come back and want to help me fix the problem.
ALICE K.
Sep 2007
I think they do a pretty good job. I'm still kind of keeping my eye on them to see if I like them. Sometimes, I don't think that they do a thorough job if I don't follow up with them. I do, however, feel that they are always friendly and polite when they are in my home.
Licensing
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FAQ
The Cleaning Authority - Rockville is currently rated 3.0 overall out of 5.
The Cleaning Authority - Rockville accepts the following forms of payment: CreditCard
Yes, The Cleaning Authority - Rockville offers free project estimates.
No, The Cleaning Authority - Rockville does not offer eco-friendly accreditations.
No, The Cleaning Authority - Rockville does not offer a senior discount.
Yes, The Cleaning Authority - Rockville offers emergency services.
No, The Cleaning Authority - Rockville does not offer warranties.