Deck impact

What a BEAUTIFUL job well done! I have a deck that is probably 30+ years old, and it was ROUGH (see the last two photos for before pictures). Some of the floor boards were rotting away so much that I was afraid to step on it for fear of falling through. Other boards were so frayed that it was a splinter nightmare. I worried about the safety of the deck, which made me not want to spend time out on it, or at least, not invite anyone else to spend time on it! There was also no way to access the deck from the outside, so any guests had to come through the house to access it. With a small group this wasn't a big deal, but for large neighborhood events this was a lot more difficult. I contacted 4 different companies to come out for an estimate, and Deck Impact was only one of the two companies who even answered/responded. Their estimator, Antonio, listened to what I was looking for and wasn't constantly trying to up sell me (like the other company was). He was able to give me a quote on site. My quote included replacing the floor boards, adding in another support beam underneath, painting the deck with a solid stain, and installing a spiral staircase. The work looks GREAT! I have been out on my deck ever day that hasn't been disgusting. When outside doing yard work, I've had multiple people share their adoration for the spiral staircase (which honestly has been a dream of mine since buying the house). The work ethic of their teams was incredible and they were very kind (I would leave out water and snacks, bring the dog around, etc.) and they were happy to share the different steps they were doing. They went above and beyond when small issues came up, working to fix them, which sometimes resulted in multiple trips. I know this was probably frustrating on their end, but they didn't show it to me. My only complaints, which are small and do not warrant a star deduction, but also I want to give a thorough review: sometimes, communication was lackluster. At times in the process, I had to reach out to get updates on dates when teams were coming out (after a week of not hearing anything). This very well may just be the nature of the trade, but it wasn't communicated to me that I wouldn't hear from them. But, every time I reached out I would receive a response within a day. Also after a couple of the work days (there were probably 5-6 total days teams were on site), there was a bit of trash left behind. Most of it was from demoing the floorboards, which were falling apart so I understand, but it was 3" nails and fragments of wood. The biggest concern was my dog running around. Also sometimes food wrappers and wrappers from construction materials were left in the yard. It's very possible it would have been cleaned the next time the crew was there, but with a dog, I had to spend time doing the cleanup so he wouldn't pick up something that would hurt him. Overall, I'm incredibly happy with the work Deck Impact did from start to finish and would easily work with them again and refer them to family and friends. While yes, there is room for improvement, the work they have done has made me enjoy my deck again without breaking the bank. Thank you guys so much!