Hired this company because I was having a kitchen remodel done and Ikea used them as  the provider of choice.  Ikea apparently no longer does business with them.  The cabinets they put in had to be redone due to many holes they put in the back in the attempt to have the illegal electrical work pass through.  The vent for the stove was put in so that my cabinet door couldn't open, the electrical work had to all be redone since none of it was up to code and almost all the cabinets had to be rebuilt due to the holes, being put in unevenly (which would cause my expensive countertop to likely fracture.)
They never hauled away the old kitchen cabinets, which sat on my back deck like an episode of "Hoarders."  
Honestly, I could go on for tens of thousands of words as to how horrible they are.  Filed complaint with BBB who also could never get phone calls or emails answered.  
I'm having a great contractor do the work now.  BTW, Osprey Bay was listed as licensed contractors and didn't have anything listed against them with BBB.

This was a waste of time and money.
I had a much better experience with Lowe's and got my kitchen designs for FREE!  Original consultation and measurements not reflected in plan provided to me.  The plan provided did not allow for heat ducts or size of kitchen.  Never received estimated cost for job completion by contractor.
They were very nice and professional during the various emails and phone calls, but no satisfactory results.  I would not hire them to complete the kitchen.

We got in just under the wire for the services but Ikea warned me that they had been suspended from additional contracts.  Ikea said be careful.  Good thing because I was about to put all my $$$ in their installation.  Nice representative, spent a lot of time with me initially but never got back to me on reporting if we could go ahead with the contract/ installation.  Glad I looked at Angie's list reviews and found out the truth!

They developed an estimate/contract.  On version 1 we had seven typed pages of questions and comments.  After meeting with our designer again, they provided version 2 of the estimate/contract.  The addressed some of our concerns, but changed things that had been ok - the price increased about $4,500.  It was like we were being punished for reviewing the estimate/contract.  I contacted our planner about the prob;ems with version 2.  Said she would call - never did.  We drove to the OB office in Millersville -  saw first hand how screwed up they are.  Met with one of the managers - what a waste of time.  We screwed up and signed a contract.  How stupid could I be!  At least we are within the 3 business days so we can cancel it - which we are going to do first thing in the morning.  I am going to hand deliver it and get a signed receipt for it.  I should have listened to my gut and tore it up and walked out of the guys office.  Check out IKEAFANS - a whole bunch of people have had problems with them.
 Just returned from cancelling the contract.  Walked in to the OB office and asked if anyone was available to sigh for a document.  They asked if I was a Process Server!!  I would assume from that that they are accustom to legal problems - you can make up your mind.  Me, I am glad we will not have any more problems with them and only lost the $499.

Overall this experience was completely exhausting. I learned that I could be my own project manager and that in the long run it is much better to hire specialty people to do each job. Osprey Bay is overpriced and has very poor mangagement. The CEO of the company is not customer friendly in the least bit and apparently from what I have experienced through the barrage of employees that have left the company in the last 6 months as well from what I have read on the forums at ikeafans, is not a pleasant person to work for. All in all, I like my IKEA products, but wish that I would not have thought that since IKEA endorsed Osprey Bay that they were the company to go with. Trust me you do not want to spend your hard earned money or your time dealing with Osprey Bay. I have lost many $$$$, learn from my experience!!!

Do not under any circumstances use or recommend this retched "contractor". I am sorry that I ever paid them a penny. Here is my timeline and the letter I sent to Osprey Bay over 3 weeks ago and have yet to receive a response: ·      On March 12th I paid $49 to schedule someone from Osprey Bay to come out to view my condo, take measurements and begin the process towards renovating my kitchen ·      On March 15th I met with Melinda Woodruff who measured my kitchen and agreed to make a design. I paid $150 for the design at the request of Melinda ·      On April 10th, Melinda informs me that she is no longer working for Osprey Bay ·      On April 30th, I have email correspondence with Melinda discussing that I haven’t heard from anyone from Osprey Bay in a long time. I left multiple messages including one to Lee Rose, the CEO, and received no calls back ·      After numerous attempts to contact Osprey Bay, I finally was able to reach someone. On May 7th, I receive an estimate from Rebekah Witherite from Osprey Bay who has reassigned my design to Katie Valeri ·      I ask John King to call me on May 7th with questions about the contract but hear no response. ·      On May 29th, I receive a revised contract ·      On June 5th, I sign the revised contract with the expectation from both Kaite and myself that work will start within a month. She explains that a project manager will be in contact with within a couple of weeks. ·      On June 19th I am informed that my contract was approved ·      On July 9th after numerous attempts to find out who my project manager is, I receive a voicemail from Chris Hoover who explains he is my project manager. ·      I schedule to meet with Chris on July 16th at 8AM at his convenience ·      On July 16th Chris does not show up to his appointment ·      On July 16th around noon I receive a call from Chris saying that he misscheduled our appointment and that we would need to reschedule. We reschedule for July 18th. ·      I meet with Chris on July 18th who reviews the plans and says that he is ready to get moving on the project. He explains that he will get me estimates on the floors very shortly. ·      After not hearing from Chris for two weeks I call him on August 2nd at 1pm to find out about my requests. I leave a voicemail. I do not receive a call back. ·      On August 6th at 9am I call Chris again, do not reach him, and again leave a voicemail. ·      On August 6th I call Osprey Bay and ask to speak with Lee Rose (CEO of Osprey Bay). His voicemail is full so I am unable to reach him or leave him a message. ·      On August 6th, tired and exhausted by the whole experience I ask to speak with someone about being issued a refund. I speak with Beth who asks me to write a letter and fax up the cancellation request. She informs me that I will be receiving 25% less on refund because I am cancelling the contract. Given the experience I have had I ask for a full refund. She informs me to write a letter and she will see what she can do.

Room Plan and proposal was completed well, with the designer working with us on some cabinet layout modification and customization of the standard cabinets.   The cabinetry was purchased from IKEA, for which Osprey is the recommended installer by IKEA.
Installation had a slightly bumpy start, but when this was brought to the manager's attention, he was highly attentive, and in addition to having his staff be diligent (which they entirely were), he also personally came by several times to ensure we were happy with the project's progress; which we were.   After that initial start, everything went exactly as they had promised, and the quality of the work was very high. 
The resulting kitchen is very attractive and functional.    We have already recommended Osprey (and IKEA) to several friends who have come by and have been very impressed with the new kitchen. 

Hired this company on April 15 the install kitchen cabinets. By July 1st I still had the cabinets in the basement and I was still getting excuses as to why they didn't show up. Everyone I spoke with there blamed each other for delays and incompetence. I have since cancelled and found a new contractor, but now I am trying to get my deposit back. They wouldn't even give me a quote without giving them a deposit. Then money to start, and I never see them again. This company is awful.
IKEA has been calling and emailing on my behalf throughout and are now getting more aggressive in their dealings with Osprey. I think IKEA has gone above and beyond and they are not the problem. It is all Osprey.

This is the kithcen installer used by our IKEA store in Philadelphia. While the independent deisgner/sales rep. was professional and helpful, it took nearly 4 WEEKS to get just a partial estimate for installing our kitchen.  When I asked the rep. why we only got a partial estimate she said that the company requires that a potential customer approve the partial before the company will submit a full estimate for other work requested such as removing a wall, adjusting a ceiling, etc.  The rep. seemed nearly as frustrated with Osprey Bay as we were and when I went to IKEA to order our cabinets and countertop, I ran into another couple who had an almost identical experience with the Osprey Bay estimating process.  In the end, I bought the IKEA items but went with a local contractor who was recommended by a trusted friend.  Fast-forward 2 MONTHS and I received a call from Osprey Bay asking if I was still interested in pursuing the estimate they had provided.  I explained that they had seriously dropped the ball on this one and that they should word to improve their process to avoid alienating more potential customers.

see above......................NOT GOOD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Quality of installation was excellent.  Took to long to get paperwork straight.Had misunderstandings in starting work schedule.  Cabinet installers were good,  When we ran into a minor design problem (not their fault) we worked out a great solution at no additional cost except a run to IKEA to exchange cabinets.

The plumber was good, competent and honest,

The electrician made 3 trips to the house including a planning trip.  On the second and third trips electrician did nothave proper list of work to be done; on the last trip he had no record of needing to put in electric outlet  for the microwave.  I did the job myself!

The subcontractor for the counter top Norwood Marble was excellent, punctual and did a great job.

The design process was fantastic.  We were able to iterate many times with their designer to get just what we wanted on paper.
The demolition went very well, and they took great care to limit the dust with their methods.
The team was well managed and staged.  We knew the schedule up front, and they managed to keep up with the schedule with very few exceptions (e.g., the illness of a family member). 
Overall the work was of very high quality, and the team was always responsive to any issues that arose in the process (as is always expected when remodeling an older home).  In general, when anything required some extra thought and care, they went above and beyond expectations.  We love our kitchen, and we are very happy with Osprey Bay's effort on our behalf.

Our initial experience with the estimate and measurement consultation was positive. However, that was the only positive thing about the entire experience. From the start of demolition through the completion of the project the company personnel lacked professionalism and did not respond to concerns in a timely manner (if at all). Some of the issues we had included:    Did not provide a work schedule    Did not show up on most days to perform work    Project manager was absent and difficult to contact    Tile flooring was installed incorrectly and had to be removed and re-installed (at additional cost)    Incorrectly installed cabinetry    Could not match wood flooring pieces at room transitions    Broke existing flooring pieces that could not be re-installed   Caused damage to existing microwave   Was not present during creation of the counter template (as listed in the contract)   Installed incorrectly sized cabinet (had to remove completely) - Never reimbursed as promised for the cabinet   Project went several months as opposed to several weeks as listed in the contract Additionally, because the project went so long beyond the contracted finish date, Osprey Bay agreed to compensate us for the amount of food spent eating out during the time we were without a kitchen. In the end, the company offered to pay approximately 1/3 the amount of actual expenses. The company took several more weeks to finally make the payment to reimburse us. Overall, I would suggest anyone looking to contract Osprey Bay to avoid them completely. This company should not be in business.

DO NOT HIRE OSPREY BAY!!!!!!!!!!!!!!!!!!!!!!!!! Working with Osprey Bay was one of the worst, most traumatic experiences I have ever had, and a huge waste of time and money. I hired them for a remodel of my condo, and they performed horrible work, took approximately 10 times the contractual time period, were negligent and careless, repeatedly bullied and harrassed me, sending men to my house at 8:00 am unannounced, demanded early payment of work not completed, and threatened to put a lien on my home if I did not comply. I found out later that they literally hired illegal workers from SEVEN ELEVEN, who had no idea how to do the job, and went around the building begging for help. Their workers repeatedly complained to me and my neighbors that they werent being paid. During the 6 months they refused to answer my calls and repeatedly abandoned the job, sending an occasional angry worker by. They did things like leave my house wide open for days, trash the interior of the building, leave an open pipe running water on the raw baseboards for days. I made them redo several things, up to four times and it still looks horrible. Now, less than a year later all their work is falling off the walls cracking and falling apart. They only reason I havent sued is that I am so traumatized by the gruelling experience that I think I might actually have a nervous breakdown if I tried. The money I spent was cash down the toilet, and I will have to do the whole job again. DO NOT HIRE THIS COMPANY!!!!!!!!!!!!!!