GRANITE OUTLET

The staff at Granite Outlets is very friendly and ready to help. We found them through our contractor Wall to Wall, and they did a great job. The estimate and measurement was accurate, and the installation was smooth. The end product with our undermount sink looks fantastic.

Staff (especially our designer, Dorelys) and installers were great to work with. Had a few hiccups along the way, as with any renovation, which they resolved very quickly. Nice company to deal with,

Kenny and his team were fantastic! They had great prices also and the installed granite looks beautiful!

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Had old countertops replaced with beautiful silestone. Granite Outlet had the work done in a week (another company had said it would take several weeks to even get the silestone) at about a thousand dollars cheaper than the competition. The work was done quickly and neatly. I was kept appraised of the entire process through phones and email. I was very happy with the experience and the kitchen looks wonderful.

I couldn't be more pleased with this company. They had the highest professionalism and provided excellent quality of work. Their employees went the extra mile to make sure I was pleased with the final product. Thanks Mary and Frank for a superb experience!

Granite outlet was very responsive. They worked with us on the design on seam placement for an unusual kitchen design. Across the board a very professional team.

I originally used Granite Outlet around 2007 or 2008. There were a few hiccups with that job, but in the end I was mostly satisfied with my new countertop. In 2011 I needed new cabinets. I met with Kirt who was extremely nice the first meeting. I had all my measurements and I watch Kirt put them into his computer. A few weeks later he called and told me my cabinets had arrived. I went to pick them up one day when I had access to a van. The cabinets sat in my living room for about a week as I had to wait for my contractor to come over and install them. During installation, which was on a Saturday, the contractor and I discovered that one cabinet was the wrong size. He installed all but that one. A few days later I went back to Granite Outlet and informed Kirt of the mistake. I treated it as a mistake; I didn't think he was shady. All I wanted him to do was to fix it at HIS cost, not mine. He immediately pointed out that I had signed a contract and if the measurements were wrong, I should have noted that beforehand. On that point he was correct, however, he was the one who entered the wrong measurements, not me. When I did sign, I noticed that he had converted the measurements I had given him. He input them as inches, instead of feet. I had the presence of mind to rewrite the measurements on the drawing before signing. I listed them in feet. His measurements in inches didn't line up with mine, but I didn't catch it at that time. I should have calculated it, but the fact that I wrote it next to his numbers should have been enough. We both signed that. He then proceeded to call his colleague in the office and argue his case to the colleague who stood there not knowing what to say.
The bottom line was Kirt made the mistake and refused to acknowledge it. His attitude was and quot;you signed, they're you're cabinets.and quot; In fairness, I should mention that the store manager did offer to sell me the correct size cabinet at a very minor discount. If it were up to me, I wouldn't have given them another penny but I had all the other cabinets installed at that point. I bought the new correct size cabinet, but was stuck with the wrong sized one. Kirt told me to just sell it on Craig’s List. I told HIM to just sell it. Granite Outlet said that they could not take back the wrong sized one because they did not want to be stuck with it. So you know who got stuck with it? Me. The store manger did try to help in the end, but leaving me stuck with a cabinet AND making me pay for the one that I thought I was getting in the first place, left me with a bad taste.

I signed a contract for bathroom remodel. I expected everything to be included. They sold me cabinets and granite. He asked if I had my own contractors and I said no .It turns out the guy that worked with me left. Everything they ordered on my job was ordered wrong. I called the company and asked if they were going to come out to check or if they have everything and they said everything was fine. They were doing demolition and did not put mats down. They installed the cabinets and later find out they were the wrong cabinets. For 2 weeks I was not able to use my sink. The sink didn't come in because they did not check. I wait a week and schedule someone to put in the sink after it has come in. I checked to see if they ordered a side splash and they never ordered it. I had them put in the old top and it wasn't installed correctly, the owner told me to go to Home Depot because the color was not going to match. He agreed to give me a refund of $179. The new cabinets come in and I insist a new team comes to install and I wanted them to come out before to go over everything. The hardware wasn't counted so there wasn't enough hardware. They are sending me a new contract for the granite. The drawing is showing more inches of granite costing more money. I called and they said they made a mistake and they had to redo the contract. This morning I get an email from the owner and they said they haven't charged me for plumbing. No one has said a word about this and they have already done plumbing in 2 bathrooms and are now trying to get me to sign a plumbing contract. They had the plumbing scheduled for tomorrow for the master bath. Now all of a sudden they are saying I never signed a plumbing contract when it was implied that all of this was included in the original contract. *** The dispute has now been resolved in my favor. They did complete the bathroom, and the plumbing was done the next day. And by plumbing, I mean that they have now re-connected our sinks in the bathroom. This was done only after a days worth of calls made to various goverment, regulatory, and cabinet manufacturing companies, whom I know reached out to Granite Outlet. Although I got most of what I contracted for, the overall grade takes in to account the aggrevation brought on by dealings with this business. From the day that they started working in my house to the day the job was finished, it took 6 weeks, due to the lack of organization onsite, the lack of project management, and the lack of caring on the business' part. Nothing was proactive. This business caused me great consternation throughout, and the ower was constantly giving me a hard time.

I chose this company because of a particular color of slab in the showroom. The granite slab in the warehouse, though, was darker than what was in the showroom, and I was not allowed to choose the sections of the slab that I liked. I felt rushed to make a decision without being able to see the slab in clear light, and in the correct position. After one year, I remain unhappy with the darker color and certain sections of the slab, and would not go through this process again. There were no problems with the fit and only a minor problem with the installation, corrected promptly.

Granite Outlet has nickel and dimed us through the entire process, adding costs that we were not told about when we first gave them a deposit. They charged us additional to come out for a remeasure when it was their technicians issue and then we were charged an unexpected fee for having a farm sink. We were told that install would happen between 5-7 business days; when they called to schedule, they didn't have availability until outside that window. I would never work with Granite Outlet again as the experience has been awful.

GRANITE OUTLET did a great job. they worked efficiently and finished on time. they were hard workers and did a good job. i would use them again in the future.

Granite Outlet – Not Worth the Aggravation I don’t post reviews online, but because my experience with Granite Outlet was so horrendous, I felt compelled to warn others. I have 35 plus years of experience in construction, home remodeling specialties, as well as having owned numerous homes and dealing with contractors and vendors involved in this business. The employees of the Granite Outlet on Pickett Street in Alexandria put on a pleasant front and offer fair prices at first, but you will walk away feeling like you were hustled by a slick used car salesman. Then if you have a problem with their installation, you will witness the most unprofessional customer service that you can ever imagine. Let me begin with the quote. I provided Mark the rough measurements for my two vanity tops and the tub deck. I overestimated the dimensions because I wanted an idea of what the highest cost would be. The quote was reasonable, but while I was obtaining others, I received Mark’s daily voicemail messages and Kenny’s emails urging me to come in and sign a contract. It was strange and I later learned that two of my neighbors had the same experience. One even said that she felt like she was being stalked. I assumed, incorrectly, that because of their persistence, they would be negotiable on price. I negotiated what I felt was a good deal and Leo came to my home to measure. Leo told me they used a $25,000 instrument to accurately record measurements for the perfect installation. I also recalled hearing that while on hold when I called to talk to Kenny. What actually occurred was that they low balled the quote and once they measured they added more square feet of granite than was required and other “fees” normally included in the square foot price of other granite vendors. Kenny told me that I would only pay for the granite used, so when I used their dimensions and calculated that amount, I found they were charging me for almost two additional square feet, a little over $100. When I challenged Kenny on this, he told me they always round up to the next whole foot, - so much for being charged for only the granite you use. I was persistent and Kenny finally relented, though it was obvious he was not happy about it. I signed the contract and gave them half of the payment. Now for the installation nightmare. My wife and I met Oye at Granite Outlet’s fabrication facility for our slab selection and layout appointment. He was pleasant and very apologetic when he found that Leo had not entered all of the information into their system for our order. This delay required an additional hour of time, but Oye’s assurances that he would take care of us when I asked him about a change in the overhang on the tub deck seemed reasonable. Leo had to come back out and re-measure the tub deck and that is when the delays continued. Initially the installation was scheduled for the same week we did the layout. After the second measurement, it was scheduled for late afternoon the next week. I expressed my concern to the scheduler that the installers would be tired and not do a good job, but when he told me the next available time was late in the week, I relented. My contractor doing the rest of the remodel had other jobs waiting and it was not fair to delay him. The installers, Mario and Marco, were late, arriving at 5:30 in the evening. They told me they had been working since 7:00 that morning. By 8:30 pm, they finished all that they could do. They would have to come back and seal the tub deck because they didn’t have the caulk. Once they left, I looked over their work. One vanity was acceptable, but the other one had a very noticeable jagged edge and a large gap between the top and the wall. Likewise, the over hang was half an inch more than what was specified and did not match the other vanity top. The tub deck was not only cut too short, it was crooked and a large gap was on two of the finished edges. I emailed Kenny and told him I would not approve the work and that they could either redo the vanity and tub deck or substantially discount their price and I would have my contractor repair their poor quality work. Dele, who told me he was one of the owners of Granite Outlet, came to my home and inspected the work. He commented on the beauty of my wife’s and my home and agreed the installation was not done correctly. The next morning Dele arrived with Mario and Marco and it went from bad to worse. Mario and Dele told me the walls were not square. Dele said that the gaps were within the requirements of my contract. I showed Dele my contract where the section covering gaps had been crossed out by their employee and not initialed by me. I mentioned their advertising message about state of the art equipment to ensure each job was perfect. He became angry and told Mario to remove all of the granite. I knew if he did that he would not return my payment so I refused and told them to fulfill the contract. Mario then said he could fix the vanity top there. It took him about 30 minutes and he had to remove some of the drywall behind the vanity top, but when he was finished, the work was acceptable. Dele instructed Mario to adjust the tub deck in a similar manner, but because the granite had been cut too short and crooked, there was not any way for Mario to adjust it and make it meet the specifications. I told Dele the only acceptable alternative was for them to cut new pieces to fit. He became even angrier and blamed the builder, my contractor, and even me for being too particular. At that point he took a hammer that one of the installers had and struck the tub deck numerous times, breaking the granite. I was stunned and had to physically restrain him. I told him to leave. There was no contact the rest of the day so I called Kenny to find out what they were going to do. I had already contacted my attorney to review the contract and I feel sure Dele did the same. I asked Kenny to be the voice of reason for Granite Outlet and work on a resolution. Oye called the next morning and told me we were going to meet and discuss my expectations. I told him I didn’t need to come there to meet with him and that my expectations were that they were to do the job right and I pay them the balance. Admittedly, it was a heated exchange, because by that time I had delayed my contractor and glass installer an unacceptable amount of time. I again called on Kenny to be the voice of reason. The next day Oye called back and said he would bring a template made from their measurements to my home and adjust it so it would fit. Leo and Oye came the next morning with the template. It fit like a glove and highlighted the fact that the tub deck had not been cut correctly. I approved the template and asked Oye to have the granite cut that day and installed the next day. He would take it and said he wanted me to look at it more and make sure that was what I wanted; even though I told him it wasn’t necessary. When Oye emailed the new slab layout, I could tell it wasn’t correct according to the template and upon bringing it to his attention, Oye agreed. Again, after more excuses were made and more phone calls to Kenny, (my contractor further delayed) late in the second week, Leo and a different installer, Alex installed the new tub deck. Alex took his time and did a beautiful job. The bottom line, Granite Outlet is capable of performing quality work, but you have to be willing to endure unprofessional behavior, poor customer service and intentional delays. Oye stated their business philosophy best when he told me that the mistake they made was to allow me, the customer, to control the situation. They are not worth the aggravation. I am willing to provide emails and photographs to corroborate these events.

They were great. They showed up on time, worked quickly, cleaned up, and were on their way. We were interested to see where the seams would be and their choices made sense and looked nice.

Everything went as though they couldn't quite be bothered with the details. There was quite a bit of confusion around what should be done with the apron front sink- whether it should have been installed or not in order to measure. The first person who came to measure left because of the disagreement. My contractor fixed the issue. The second person who came to measure was very late. He ended up having to hurry through so that I could leave to pick my child up from school. The installation team also arrived late- after their scheduled 3-5 o'clock window. They were in my house until at least 8:00 and of course I couldn't keep an eye on the work very effectively since I had to take care of my kids. The wall behind the sink is crooked, but the fancy electronic measuring equipment is supposed to create a template to compensate- but I ended up with a huge gap in the middle, which again forced extra work on my contractor. Finally, I have a slide-in stove which needed a bridge installed behind it. The bridge they installed is too narrow and there is a gap between the stove and the wall. We were doing this renovation in the midst of the blizzards, and I just couldn't face more time with a dysfunctional kitchen, so I just made do. The problems are definitely a result of dealing with an old house, but they don't seem to deal effectively with renovation in older homes.

After I described my project, the associate showed me samples of cabinets that matched my plan. Then we browsed the attached showroom for granite vanity tops and found a few maybes. When I wasn't smitten, I shopped other vendors. No luck, less help and I had to work through a fabricator. Back to Granite outlet, changed cabinet color, walked into granite showroom, landed immediately on the perfect match and signed a contract. Emmy was helpful with the cabinet design, and she reworked the cost with each tweak. The cabinets came exactly as ordered, on time, with no nicks or scratches. The granite measurers and installers were professional and timely. Granite Outlet was great to work with.

Professional and prompt service from beginning to end. Beautiful stone is holding up well and hookups went off without a hitch. Would recommend to anyone. We did a lot of price comparison and they came in equal or slightly below the competition. We chose them because we could see the stone in the warehouse. The price was "Good" as I rated but I wouldn't say it's an "outlet" price.

The salesman incorrectly measured my cabinets multiple times. It took a long time for the correct measurements to be taken. I paid for the delivery of the cabinets, but the truck could not reach my home. They delivered my new cabinets to a local distribution facility. The salesman helped me get the actual delivery of the new cabinets to my home, although the owner said they no longer do home delivery. I did have to pick some of the cabinets up on my own.

The quality of the work was excellent and the materials (granite) were also of high quality. Overall, I had a pleasant experience working with Granite Outlet from estimating, ordering, and installation. Would recommend.

Good prices and professional service. On the first appointment for measuring they arrived late and it took over a week to schedule our installation, which put back our completion schedule, but otherwise it was a good experience. The guys who did the actual installation were excellent and did a beautiful job.

Husband picked the granite, talked to the salesman a few times, negotiated the price and set a time/date for measurements within a few days. After they measured it took 7 days to get the granite cut and installed. Installation took a few hrs. The guys were good, they had a little trouble with the drop in sink (b/c cutting for drop ins takes place on site), but other than that it went very smoothly. I thought they were great. Much better than Home Depot or other installers that would take weeks to show up. The counters look amazing. I love it.

Excellent overall service and pricing. Did extensive research and comparative pricing, and they had the highest quality at an exceptional price.

We were very happy, they did great work. They were on time and even went above and beyond the call of duty by offering us a free cutting board. They were always readily available and accessible. Kenny is wonderful!

other than getting a date that worked for me and my contractor, it went really well. The granite is beautiful and the installation went smoothly. - Richard was great to work with - they are not high pressured sales people, you can take as much time as you need and they don't hover.

They have a good selection of granite. I thought the salesman was helpful in describing the process and the options to consider. The measurer took almost two hours to do the measurement. I thought that was a long time given that my kitchen is not that big but I guess it is important to be very precise on this. I did have to followup with the salesman to make sure the final measurements were submitted. The installers were very good and made a few adjustments onsite so that everything fit well. The installation was scheduled faster than I expected.