Clean Sweep of Anne Arundel County

Work done quickly and well

unknown

unknown

unknown

unknown

The technician, TJ, arrived within the 4 hour window given by the dispatcher. He was polite and very professional. He took his time in setting up his equipment so that my carpet and hearth would not be dirtied. During the interior camera inspection of the chimney he asked me if I wanted to watch, which I did, and he took his time in viewing and explaining what he was seeing. He also made sure the camera went all the way up the chimney until we saw daylight to ensure he had looked at every inch of it. At ground level outside he spoke to me about some "homemade" efforts my husband had made to prevent water from getting into the chimney & advised against the material and the potential results.He then went up onto the roof to inspect the chimney and every part of the house that was in contact with it, and took pictures to verify what he was seeing. After the digital inspection, he sat with me and explained each picture. Here I would like to note that he didn't just show me a bunch of pictures on his camera. Clean Sweep actually has its technicians take a picture of the ticket with the customer's name & address and pictures of the house from the street and as they stand in front of the chimney. I had no doubts at all that it was MY chimney he was showing me, plus he took enough of a view that I could tell it was my house in every frame. THAT was very important for me. After the inspections he sat with me and went over every frame, explaining the immediate problems, long term problems and problems that should be addressed by other trades, like guttering. He broke the repairs down into an interior section and exterior section. He read each section to me as he had written it and explained as he was going. The young man was very thorough and very polite at all times during our discussion. The price to bring the interior of the chimney up to code was far too high, in excess of $6000 before a 20% discount. I would presume the chimney had probably never been inspected since it was built in the 60's so to find it wasn't up to today's code which did not.surprise me...the price nearly knocked me over. Because my husband never liked the fireplace we had never used it, thankfully, so I opted to have the waterproofing done and board the interior back up. The sweep & inspection was $244, which I guess is probably pretty standard. The exterior repairs & waterproofing was over $2000 after another 20% discount. I thought it was a little high but in truth I hadn't take the time to get other estimates. TJ patched the cap, the flashing, chalked the crevices and put a rubberized layer of some compound on the shoulders of the chimney where my husband's homemade attempts had caused a different kind of damage rather than preventing the water issue we were having. TJ also took pictures, as best he could, of him spraying the entire chimney with the waterproofing chemicals. I didn't have to stand guard to ensure a tradesman was doing what he was charging me to do. Once the work was done he made sure any area he had been in was cleaned up and tidy. He gave me a copy of all the paperwork and asked if I wanted a digital download of all the pictures he had taken sent to my email address. All in all it was a very professional & pleasant, albeit expensive, appointment. I would recommend Clean Sweep of Anne Arundel County to anyone based on the respect I was shown and the professionalism of the young man who did the work. Here I will note that I gave the company a C on price because I am not familiar with this type of work or what's ?standard & reasonable? for the profession or the region. I thought, with discounts, that nearly $10,000 was extreme to inspect and fix a simple single flue 2-story chimney inside & out, but without having other companies give me a quote I can't advise for or against that pricing structure. Although I had expected to pay around $1500 for the waterproofing and exterior repairs, I felt the price for the exterior work was a little steep but I needed it fixed right away and paid for immediate service rather than bargain hunt. Come the next rain, I'll find out if the service was truly worth the price, for my peace of mind now, it was worth it.

I have used them for years and they are very good. They are a nice company to deal with, come when they say they are going to come, and they call to remind me when they will be arriving. They clean up everything afterwards. I would recommend them to others, and they do a wonderful job.

The team of two that came out are very knowledgeable about the type of fireplace we have and what needs to be done to bring it back into a safe condition for use this winter. I had cleaned and cleared the area for them. While it is a messy task, they had the tools and equipment to keep my house clean and safe, and when they left, no evidence that they had just swept! They also conducted an inspection, both inside and out. We own an older house, and there had been damage to the fireplace floor, some cracking. This company has been good about educating us and inspecting annually to keep us safe. So it was NOT a surprise that the time had come to replace the floor of the firebox.

We had a chimney fire in a former residence, due to problems left by the former owner. Therefore it is very important to me to have my chimney cleaned and inspected regularly. They did a great job, were very professional, took before and after photos, and made recommendations for repairs in a very low-pressure way. This is the second time I have used their service and I plan to continue. I did not get any other price estimates, therefore I cannot tell if the price I paid was "excellent". However, I believe it was a fair price and good value for the quality of service received.

Brandon and JJ were the providers. They were excellent. Explained in detail the work required to get my fireplace so it will be safe to use this winter. Took pictures of chimney and the interior of the fireplace. The pictures were emailed to me. The estimate was received in a timely manner. I have scheduled appointments for them to complete the work first on chimney and the second item on the interior of the fireplace will be completed this fall. I am very pleased with their work and will recommend them to friends.

This is the third time that I've used this company to clean dryer vents -- once at my home and twice at rental property I own. On this most recent occasion, they cleaned the very long run of dryer vent in a condo I own. This required one guy outside standing on a very long ladder, with the other inside at the dryer running the machine with brushes attached to clear all blockages. They removed a large amount of lint from the vent, and the dryer works much better now. I plan to have them out once a year to keep the dryer vent clear. They take before and after airflow measurements and photos of the vent so that you see the improvement.

Brandon and T.J. did the sweep and inspection. Very professional, personable, and thorough. The owner of this company is lucky to have such exceptional employees work for him. After using other chimney-specific companies in the past, I will definitely be using only THIS company in the future.

Overall extremely happy with the service and would not hesitate to call them again when it's time to have the chimney inspected.

Their service was great and we use them every year. They are very thorough. They use a camera and are able to show you any problems.

They were in and out and brought 3 guys to do the work. They finished quickly and gave before and after pictures. Overall, it was very good.

It went very well. The only issue I had was with the price.

As stated in previous question, owner never called back after initial contact.

Overall, I've had a good experience with them. They cleaned my chimney for me. They were on time and professional. They indicated I need chimney repair, and offered their services for that, as well.

They just cleaned the chimney and told us what the issues. They were good; however they didn?t correctly disconnect something while cleaning. So the heating system didn?t work after they left. They were responsive and the manager promised to take care of any damages when I called them. They were very professional and they showed up when they said. The estimate that they gave us was a little high. I would use them again in the future for cleaning.

He is very nice. He was very knowledgeable and laid down tarps and canvases to make sure he didn't track any sout out into the house. The vaccuum that he used was pretty loud so he asked if I had pets so that they wouldn't be around so it wouldn't scare them. He gave me a lot of recommendation on how to keep it up and when I would have to replace some of the panels in the fire box. He also went up on the roof to check things out.

My wife saw a value pak coupon for chimney cleaning and scheduled an appointment with this company. She was told that the appointment would be Friday morning between 8 and noon. When no one had arrived by 1:00pm, my wife called the company to inquire about the appointment. She was told by Wade that there was no appointment because she had not left her name, address, or phone number. That would be fine except she HAD left her name, address, and phone number. She rescheduled the appointment at the first available time, which was AFTER the coupon expired. I then placed a call to ask if he would still honor that coupon because of the misunderstanding that must have occurred. I was then scolded by Wade, who chose to inform me, "how this business works, since you seem to be an expert." After I was educated into how poor companies provide poor customer service, I canceled our second appointment. I would tell anyone considering hiring this company for work that, instead of giving business to this man, call me and I will clean your chimney even though I have NO experience or skill, at least I will be courteous, professional, and punctual.

Clean Sweep did a very good job. They arrived early and waited for me to arrive. The representative was very friendly and helpful, providing information on the service provided.

The appointment was set between 8 and 12 am. Dave and Ryan the two sweepers arrived at 9:00 and promptly started to clean my fireplace chimney. One worked from the top outside and the other worked from inside the family room. They put down protective tarps and quickly cleaned the firebox and chimney liner. They used a video camera to take a look at the condition of the flue and everything was in order. Total time on site was about 30 minutes.

WE WERE HAPPY WITH THIS WORK. THE MAN WHO CAME TO DO THE WORK HAD TO MOVE FURNITURE TO GET TO VENTS AND HE WAS CAREFUL BOTH IN DOING THAT AND IN PUTTING IT BACK.

OVERALL, I WAS VERY SATISFIED. THE CHIMNEY GUY WAS VERY THOROUGH AND KNOWLEDGEABLE AND PROVIDED ME WITH A LOT OF INFO. THE AIR DUCT CLEANERS WERE NOT QUITE AS GOOD. I HAD ASKED FOR A VERY EXPERIENCED CREW SINCE THE HOUSE THAT WE JUST MOVED INTO HAD VERY, VERY DIRTY AIR DUCTS. THEY SENT ME ONE EXPERIENCED GUY AND ONE GUY WHO WAS ON HIS SECOND DAY OF WORK. AT ONE POINT, THEIR VACUUM BAG (LARGE) IN THE BACKYARD INFLATED AND KNOCKED OUR GAS GRILL OVER. I NOTICED IT, NOT THEM. THEN, LATER, I NOTICED THAT THEIR HOSE SUCKING THE DIRT OUT OF THE SYSTEM TO THE VACUUM BAG HAD COME DISCONNECTED AND THUS WAS NOT SUCKING. THEY HAD TO START OVER AND I AM NOT SURE HOW GOOD OF A JOB THEY DID SINCE THEY HAD TO GO BACK AND DO MANY OF THE VENTS AGAIN. I WOULD THINK IF THEY GUY HANDLING THE WAND HAD MORE EXPERIENCE, HE MAY HAVE NOTICED THAT THE HOSE HAD COME UNHOOKED BY THE AMOUNT OF SUCTION. THEY HAD A LOT OF DUCT TAPE ON THE HOSES AND OBVIOUSLY NEEDED TO INVEST IN NEW EQUIPMENT.