Carpet Consultants, INC.

I'm satisfied with the job and the quality of the materials.

We wanted to get carpet put in our NURSERY for our soon to arrive daughter. We had 4 companies come out and give us estimates, then had the 2 lowest priced companies give us their best price and carpet consultants gave us the best price so we decided to go with them. Mandy was 20 minutes late for our appointment. We expressed to her that we needed the carpet installed asap because our daughter is due soon, she said after we signed the papers we could have it done in a week. It ended up being 18 days later. We emailed several times to get status updates and were told different times it would be in, but there was always a reason it wasn't and none of this was communicated until we contacted them. I feel if there are issues we should be contacted, not us having to contact them. Finally when the guys came to install the carpet, none of them spoke English. We had told Mandy that the floors could not be damaged while laying the carpets except for the tack strips, and I tried to make sure the guys knew that, but they couldn't understand me and I had to wait for them to call someone to translate. The leader of the crew should be able to communicate with homeowners. Once we agreed to the price my credit card was supposed to be charged 50% then and the rest when the job was completed. They charged the entire amount upfront, I contacted them about it on Thursday and was told they would talk to the Manager, I didn't hear anything until I emailed again the following Tuesday and they asked if I wanted the difference refunded, of course I did, who wouldn't want an overcharge refunded. The end result looks good, but it was frustrating getting to that point. I feel they need to pay more attention to detail!

Friendly and courteous

Unbeatable price, good quality, nice service! Time estimation is not so good. It was just one contractor, good professional, and he worked from 9 AM to 8 PM without breaks to complete the job in one day.

Fast and professional. Good to have business with.

No comment

they were quick and proffessional

We are happy to praise Gary Bergen for his friendly and professional business approach, and the team of installers that have done a very good job, especially Mr. Fries. They were professional and meticulous. Overall, we are very pleased with the job done.

We were very happy with the salesman, price and installers. We will be ordering more carpet within the month. We had two rooms done and the carpet looks great.

Carpet Consultants did a great job and provided good customer service.

Good

I feel they did a quality job and they were punctual and cleaned up behind themselves. The only concern was when they cleaned the dust from under the old carpet they left my bedroom closet door open and dust got into my clothes which is going to be costly at the laundry and cleaners. I will address with CC.

I met with the rep and was able to get my carpet installed the same day. I received another quote from a well know company however this company was well below their price and below my personal estimate.

there were a few incidents that occured during the install. The installers were very upstanding and took responsibility for their errors and made us whole on damage. I feel they are very honest and poerforrmed a very good job with installation.

Cheaper that anyone (including Lowe's and Home Depot - who couldn't match price and quality of carpet). Quick turnaround and a quality job.

Great job!

Prompt and reliable service and good value.

All was satisfactory

I was very impressed with the knowledge and responsiveness of the staff at Carpet Consultants. My situation was difficult as I had to rely on my consultant to work with me long distance to find the right carpet and bathroom flooring for rental property. They did an outstanding job and at a very reasonable price.

over priced

They did a great job! High quality work performed in a timely manner. I would definitely use them again.

they did a good job.

I was very pleased with Tim, Renee, and the installers. Everyone was courteous, professional, and prepared. The work was done on time as scheduled and the results were beautiful. I've already recommended Carpet Consultants to friends and will continue to do so. Great job!

Convenient, on-time, they did a great job. I will recommend them to family and friends.