Roofing and Home Improvements By George
About us
Roofing & Home Improvements By George has been a roofing company in Mechanicsville, Maryland, since 1989. With more than 20 years of industry experience, we have the expertise to install and repair metal and flat roofs, siding, skylights, shingles, gutters, and soffit and fascia.
Business highlights
Services we offer
& Flat Roofs – Installation & Repairs. Gutter, & Skylight Installation & Repairs. Soffit & Fascia., Metal, Shingle, Siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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69% | ||
19% | ||
6% | ||
0% | ||
6% |
the
problem has been resolved.
Of all the estimates, they were the highest, but they were the only one that offered to match the roof that was already on our shed which makes for a better appearance of the whole property.
The crew showed up promptly at 8AM and immediately began the tear off of the old roof. I believe one worker got a little zealous and removed one section of the gutter guards. They told us a section was missing. My son had been on the roof two weeks earlier and there were no sections missing. They did not offer to replace it; we have to do so.
Scheduling of materials was a little off. The crew laid around in the front yard about 2 hours waiting for the shingles to arrive. Whether this was the supplier's fault or ROOFING BY GEORGE's fault, I do not know.
The roof looks good and they replaced the vents on the roof as part of the contract and flashed and sealed them.
The contract said they would do a diligent cleanup. Not so much. They left a lot of nails in the yard and driveway and a lot of cigarette butts in the yard. If we had not checked, we would likely have had several tire repairs to do because of the nails left in the driveway.
They were quick and were gone about 2PM even with the two hour delay waiting for materials.
We are happy with the work, but if you hire them, remind them about doing a thorough cleanup.
"We are so very sorry for the delivery and clean up issue. We have since spoken with both our crew and our supplier, hopefully we will not have these issues again. Thank you for choosing Roofing by George, we appreciate your business."
"Thank you for your comments. Please let us know if you need anything."
His team arrived and completed the entire installation in a single day. His team was prompt, courteous, attentive to safety, and did a fantastic job of both installation and of site cleanup. There was no debris left on the property - no nails, no discarded packaging, nothing! There was just enough shingles left over to store in the shed in case there are any future wind-related mishaps, so it was nice to see that George's precise measurements during the estimate paid off!
The roof looks great, and I highly recommend Roofing by George for your roofing needs.
"We are very sorry about not returning your phone call. Customers are our business and we would never not return a message. We had a basic Angie's List account not set up by Roofing By George, and the number they had listed for us was incorrect. We have been in business for over 25 years and have a very outstanding customer satisfaction reputation. We pride ourselves on returning phone calls, being kind and helpful and completing our jobs when we say and leaving our customer's houses and yards in mint condition. Afterall, it is George's name on the line."
I paid them in good faith in full and they took the money and ran without finishing the job nor making sure I was satisfied. I paid them $11,000.00 -- It is stated in the contract that they will replace my shed doors at cost and they assured me they were ordering the doors and would be back to replace them. They have never lived up to that part of the contract.
They totally do not project Good Customer Service.
"Thank you for choosing Roofing By George and for the wonderful review. It was our pleasure to serve you. Should you need anything, please call."
Licensing
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