
Jerry Lewis Roofing
About us
We are a 3rd Generation Roofing Contractor that specializes in full roof replacement, as well as full-service repair. We also install gutter systems, siding, trim and more! We are manufacturer certified in all leading shingle and low-slope brands. You won't find a better value! Click to schedule a free estimate today.
Business highlights
Services we offer
Roof Replacment and Repair. Gutter Replacement and Repair. Vinyl Siding and Trim Replacement and Repair. Gutter Cleaning. Commerical Low-Slope Roofing. Metal Roofing.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
82% | ||
6% | ||
0% | ||
0% | ||
12% |
"We here at Jerry Lewis Roofing take all customer complaints seriously, on the very rare occasion we have one. In this instance, we have sent the original salesman, and subsequently our Service Manager to inspect and attempt some complimentary repairs on the 60 year old ceiling. Unfortunately, as detailed in our contractual documents and pre-install checklists, we cannot be responsible for ceiling panels, wall panels, drywall nail pops, etc. that may be damaged due to vibration on the rooftop. We did, in an effort to provide above and beyond customer service, spend several hours re-fastening very old, deteriorated ceiling paneling to attempt to make the customer happy. We apologize that the outcome is not satisfactory."
"We are very disappointed to hear that you were unhappy with work performed on your home. After reviewing your file, we have recorded several service calls that were completed in an effort to appease your concerns. These service repairs were done under the supervision of a Sears Home Improvement Project Coordinator, with their completion approval of said repairs. We do understand that you are still unhappy, but as a sub-contractor on your project, we are limited to any further action we can take once we have fulfilled our obligation and efforts to satisfy you. We find it very unfortunate that despite our professional efforts to go above and beyond, our technicians have been deemed "incompetent" and "impaired", which I ensure you is not the case. All of our employees undergo thorough background checks and drug testing as well. We do over 350 Home Improvement projects a year in the DC, Maryland, Virginia area and strive to achieve 100% customer satisfaction, as expressed by our A+ Rating with the Better Business Bureau. All of our workers are Manufacturer trained and strive to exceed customer expectation. During our installs, all work performed is done to manufacturer's specifications and any required building codes. We document any problems or complaints that occur in our system in a very detailed manner, and it seems as if there are multiple discrepancies between your claims and our findings that were done in conjunction with the Project Coordinator from Sears. We would like all of our prospective customer's to know that we value your opinion about our company and our workmanship, and we are more than willing to take any and all necessary steps to ensure your satisfaction."
Licensing
State Contractor License Requirements
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