
Deck Cetera LLC
About us
At Deck Cetera LLC we specialize in creating "Outdoor Living Areas", designing and building Decks, Sunrooms, Patios, Walls, and other outdoor projects to enhance your home and life style. We offer a FREE DESIGN and ESTIMATE service. Our experienced designers can help you design the perfect outdoor project for your home. Whether you are considering adding a Deck or Patio to extend your living space to the outdoors or looking to increase your living space by bring nature indoors with a Sunroom, we can help! A designer will work with you, one on one, to help you develop a project design which meets your life style and requirements. When your project design is complete we will provide you with an exact to the penny quote for us to build your project. Deck Cetera's in house construction department can handle the building of your project from the permits to the placing of your furniture. Our employees have over 32 years experience in the construction of Decks, Sunrooms and Hardscape projects. Each employee specializes in their area of construction. We offer project financing to assist you with your project. Our bank financing programs make it easy to shop at home. Our banks offer programs to help you, good rates, same as cash, deferred payment, and other promotional programs for approved credit. Additionally, we accept all major credit cards for your convenience.
Business highlights
Services we offer
Belgard, EP Henry, Evergrain and Timber Tech. Fences in wood, FREE DESIGN and EST. Deck design and construction with pressure treated wood, Fiberon, Patio Rooms, Screen Rooms and Porches for three and four seasons living by Betterliving. Gazebos. Pergolas. Hardscape design and build of paver patios, Trex, aluminum, and Hanover., and chain link. Sunrooms, composite and vinyl materials by Azek, fire pits, ornamental, outdoor kitchens and fireplaces, vinyl, walls, with products by Cambridge
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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These are just a FEW of the numerous statements that have come from COLIN BEARDEN, the OWNER of this company over a period of three months. The job was started on July 26th and he "QUIT" October 23rd. After 3 MONTHS of Bearden's broken promises, unanswered telephone calls/messages, threats, mistakes and explosive reactionary responses to simple and legitimate questions the job remains UNFINISHED. We never knew when or if anyone would show up to work on the project. The inspector was here Oct 23 (the same day he quit) and the deck did not pass inspection.
Our first encounter with Deck Cetera was with a gentleman who helped us with the design we wanted. Paul was professional, patient and took time to listen to what we wanted (we would find out later: he was a stark contrast to Bearden). After deciding on a final design and negotiating a contract, we were told that the actual work would take about 2 weeks. We were also told that getting permits would take a little longer, thus, we would have to wait for the actual work to be done. We were also told that we could pay with our credit card.
Work began on July 26th with preparing the property for the laying of the stone pavers. There was a team of 3 workers that worked diligently ALL DAY (early morning to early evening). We were impressed with the high level of professionalism this particular team of workers demonstrated.
BEARDEN called us and asked if we could pay with cash instead due to the 3% fee the credit card company would charge him. He was told that we had originally agreed to use the credit card. We listened to his hard luck story and sympathized. We made the next payment by check.
As the work progressed, it was realized that the stones were not the stones we ordered. The stones for the soldier border did not match the stones for the rest of the patio. We discovered that BEARDEN had changed the stone pavers WITHOUT our consent. By this time, the patio had already been laid. We were offered a $500 incentive to keep the stones and they would get matching stones for the soldier border. We gave in (once again) to another hard luck story and accepted the $500 credit. Apprx a week past when were told that they COULD NOT get the indv stones to continue the soldier border. By this time, 2/3rds of the walkway had been laid.
What to do next?
At this point WE, as the customer, had to find out for ourselves if we could get the stones we ORIGINALLY wanted. We contacted a landscaping supplier. The supplier put us in contact with a regional distributer to help us determine if the stones we wanted could be purchased with the correct dimensions for the patio and walkway. Yes, they could. We then told the distributer that they would be getting a call from BEARDEN for the stones we needed for our project. BEARDEN was shown from the catalog exactly what needed to be ordered.
Thus, ALL the stone pavers had to be removed and the CORRECT stones had to be delivered for re-installation. We recently found out that the workers who worked so hard to install, remove and reinstall the stones have not been paid! BEARDEN owes them approximately $6,000!
Bearden blamed Paul for the stone mix up and told us that he had "FIRED" Paul.
We called Paul. Paul came over to our home to discuss the progression of our project. When we asked Paul about his "firing" Paul stated, "Is this the first time Colin has fired me? No." Paul has been "FIRED" several times during the progression of our project.
We were told that the deck work would begin Tuesday August 6th. We were on vacation during that week. We were apprehensive about being away while the work was being done due to the mistakes and early encounters with BEARDEN. We had expected to see either work in progress or a completed project by the time we arrived home. NOTHING had been done.
Bearden was called to find out what had happened and why we didn't get a courtesy call to let us know that the job would be delayed. He stated "I HAD TO FIRE EVERYBODY"
From then on, the project moved at a snails pace and laden with false promises from Bearden. "I'll be there and you will see a substantial amount of work done....I'll work all day...I am going to work my guys late in order to catch up....I finally freed up my schedule and the week following...my time is dedicated to your project" There was a time that we didn't see Bearden for a whole week. Bearden's workdays were never consistant. Sometimes he would show up with his son and arrive around noon and go home by 2 or 3. There was always someone home to witness his arrivals and departure times. We were told that all decking material was purchased and cut and ready to be installed. However, we never knew when or if anyone would show up to do any work. There was a time when it looked like serious work was about to be done when he pulled up his trailer and parked it there for several days. There was material all over the lawn for weeks. He had his electric saw, tools and a bobcat parked on the side and back of the house. There was one or two days when several workers showed up. Then one day in Sept sometime, the trailer was gone.
As October began, our patience grew thin. After not seeing him for awhile, we called and left a message saying since we have not heard from you and you have not shown up for work, we are considering this jobsite abandoned, we will be hiring someone else to finish the project and send you the bill. Bearden showed up the next day and the next. However, as each day progressed his time on the job decreased to 2 or 3 hours a day.
We called Bearden on the 16th of October and told him, "Several weeks ago you told me you only had 5 days of work left. Building my deck is not your hobby. You have till Saturday to complete this."
Tuesday Oct 22nd, at the end of the day one of the workers with Colin stated "Can you give everything a quick lookover because we want to make tomorrow our last day."
When questions were asked about the work that had not yet been completed: rocks and weed barrier for under the deck and about a few other minor items of concern, we could see Bearden becoming progressively agitated. Bearden rudely walked away from the conversation to his truck to get a diagram of the deck layout to show that the diagram shows rock in a small area btwn the patio and basement window. It was then pointed out to Bearden that you cannot SEE what is under the deck from this diagram. He had forgotten the verbal agreement that we had 2 months ago about the rocks. He had two samples of rock for us to choose from.
The next morning, Bearden was called and told that we were not comfortable having only two choices of rock for the yard. We asked if he could recommend a place where we could go to look for diff types of rock. Bearden's response was that we were inconviencing him because we were "indecisive". Bearden was reminded that this project taking 3 months has been an INCONVENIENCE for us. He hung up. Bearden was called back right
Then when everything was said and done and Deck Cetera had already been paid all of their money the front door was damaged and they came out in record time and repair it.
I would recommend Deck Cetera to anyone and everyone. In fact we did on Memorial Day, anyone who wanted to know we told them. That?s Deck Cetera you all. Thanks Deck Cetera for making a big project pain free for us. You rock!!!
The biggest issue my wife and I had was that we, like many other homeowners, were rather unsure as to what we wanted. We knew we needed the decking replaced, but we wanted our yard to look nice and be useable. I liked the idea of a portion of the deck being screened in and my wife liked the idea of a nice large patio that sits off the deck.
While most the companies we contacted did come speak with us and give us accurate estimates, none gave us as much help and detail as Deck Cetera did. Jean from Deck Cetera came to our house no less than 4 times and each time she sat with us to discuss options, draw sketches of the yard, estimate cost, and make professional recommendations. While the other companies we contacted were interested in quoting what we wanted, Jean from Deck Cetera was more interested in ensuring we were happy with our investment and that we were comfortable and happy with our design.
My wife and I must have gone through no less than 10 iterations of our yard design and Jean from Deck Cetera remained patient with us and was sure not to force us into any decisions or to act pushy in any way. What we decided on was a 3-5 year plan that involved initially replacing the decking and building out the structure of the deck so that it could (in the future) support a screen room, as well a building a nice paver patio off the deck with a sitting wall.
Deck Cetera had a crew out as soon as we made our decision and the work was done very quickly with no interference to our day-to-day activities. The workers were extremely professional and the quality of the work is fantastic. We were very pleased with our end result and will be sure to use them again in the future.
Sometimes paying the higher costs gets you better service. And, you won't have to walk around on black tar paper for four months pending the insurance company replacing what is damaged.
The install date is approximate, the porch has been on for about three or four years now.
When they started work they were here everyday arriving about 8:00 am and working some days until 7:00 pm. The work was exceptional. They cleaned up every day after they completed their work for the day. They were very polite and responsive. Again, I cannot say enough about the exceptional job they did on the deck.
Deck cetera was by far the most professional in their contact with us, and with the presentation of their estimate. They had many photo examples of their work, along with positive reviews from customers. They conducted research on the design we wanted, and their estimate was very specific in itemizing the materials and brands to be used for the project. They also made suggestions for different options. Although we did receive a lower estimate, and we felt Deck cetera's original quote was on the high side, they were willing to negotiate a further discount off of the originally quoted price. We basically split the difference between the lowest estimate and theirs, which we felt was fair, due to what we felt would be a superior quality of work. We were willing to pay a little more for their professionalism and work quality.
Although the project started later than we hoped, due to a weather issue and materials ordering delay, we were very happy with the results overall. Our railings look fantastic! While the workers were installing the railings, they even had a car stop and the driver walk over to compliment the work and ask about their company and services. The vinyl Chippendale rail design is not common in our area, and we went from a country style look to a more upscale, sophisticated look. We love it!
I think you can depend on this company to provide quality work at the best price no matter what the project.
Update, 4/14/2012. We've asked them to come out and take care of a couple of minor, but important, things and they responded quickly and professionally. We remain pleased with their work and our porch is the envy of the neighborhood.
Licensing
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