SIGNATURE HARDWOOD FLOORS

Debbie front office was extremely helpful and very knowledgeable. Danny the owner was knowledgeable on suggestion and guided us in the direction for our home. His customer service was excellent. Jesus was masterful with installing and stain color.

They are few hiccups but they did a nice job.

They were very reliable and prompt. They completed the job in 2 days. They used high quality wood, and the floors look wonderful. Their prices were very competitive. We would definitely use Signature Hardwood Floors again, and we would recommend them to everyone. Great company and good people!

Work well done.

unknown

Danny did a great job.  Added new hardwood and matched the stain color of our existing hardwood

We had a gentleman come out to give us an estimate to have our original hardwood floor refinished. About a week later, when the crew arrived to do this, they said I would not be happy if they refinished it, because it would be unlevel and not what I wanted. They called Danny, the owner, who came out very quickly and we discussed options. He was able to show me samples of what flooring could be installed and waited while I contacted my husband at work for his input. We decided to go ahead with having the floor installed although it was more expensive, of course, than we had originally contracted for. Danny did give us the best deal he could, under the circumstances. He also picked up the materials and brought them to the house later that afternoon in order to let them sit in the house for 2 days, as is required. That way, they could still plan to complete the job in the time frame originally stated. The crew returned 2 days later, pulled up all of the original flooring and installed all of the new flooring. I know they worked later than usual in order to complete the job for us and I appreciated that so much because we had company coming for the weekend. The floor looks fantastic!! We are so pleased with it!! We now realize there was no way they could have refinished the original floor in the condition it was in, and are just sorry that wasn't communicated to us in the beginning. But, the results are great and we appreciated how everyone went out of their way to make this happen. Thanks so much!

Let me start off by saying that my comments here are completely objective and just based on work that I just had completed by
Signature Hardwood Floors. I am not a customer who is out to complain, but one that just wants to share my experience
with company.
I initially had the job lined up with another company but my family and I had just moved into our new home and the soonest we could get the work done with this other company was mid-August. That was when I contacted SHF which I found through Angie’s list. The reviews seemed to be decent and they returned my call when I inquired with them. I dealt with Robyn, one of the owners, and asked if they could match the price I received from the other company and they could not but they came close and I wanted to get the work done so I agreed to go with them.
Richard, the sales manager, came over to the house to go through all the details and to sign the paperwork. Granted this was a large sized job and I wanted it done as soon as possible, we all agreed on a price of $6,200 which is a good amount of money whatever way you look at it. My take is, if I spend that much on a job, I would hope to be given fair attention. That didn’t seem to be the case. There seemed to be many instances of miscommunication between what I spoke to with the sales manager and the crew that was doing the work. One major instance being that the job was estimated to take 4 to 5 days to complete. It actually took 6 days to complete the hardwood work and a 7th day to fix the carpet lines that met the hardwood. I can take a delay and would be very considerate given that this job was a difficult one, but not once was I notified or updated by Richard or their office that the job was progressing slower than planned. We just relied on the crew members to tell us if they were coming back or not the next day. It was very hard communicating with the crew because only a couple spoke English. The crew supervisor that spoke the best English, Luis, was very accommodating when answering my questions but he was only there half the time and wasn’t even there the last couple days to QC (quality check) the work. Actually, I have yet to be contacted by anyone in the office to ask whether the job met my satisfaction.
I think it’s only fair to mention a few others events that made this contracted job very interesting:

• and middot; I had ceramic tile removed and replaced with hardwood. They did a good job of removing the tile but when one day when I came home from work. Half the debris was on my lawn which I ended up moving that night because I didn’t want to kill the grass I pay a landscaper to maintain.
  
  and middot; The crew had access to two of those bathrooms:one on the main floor and one in the guest bedroom that had hardwood
  floors. These bathrooms were verywell-kept and appointed and it was very disappointing to see urine stains all
  over the seat and floors when we went into the bathrooms after the job was completed.
  
  and middot; We were told by the sales manager that we would have access to our kitchen during the job, however because they had to cover the cabinets due to the dusting and the length of the job our cabinets were sealed from Tuesday to Friday (4 days). I understand that they needed to do this, but this was not how it was explained to us during the sales process.
  
  and middot; After they completed the job and left, I found a smashed Big Gulp cup on my driveway, some leftover food that was being taken over by ants, and close to a dozen black oil stains left behind from one of their service vehicles. This morning I tried to soak the stains in detergent and power-wash them away but to no avail. It was also a good thing I washed the driveway because I noticed a couple nails on the driveway which looked like remnants of the subflooring they removed when doing the tile removal.
  
  and middot; I did sign a waiver that I was aware the baseboards could be scratched but the crew crushed a corner wall in my dining room and left a 3-inch gouge in the wall in the foyer hallway. When I asked Luis the supervisor if that was going to be repaired, he said yes and to just leave out the paint because he has a paint guy. I left out the paint the next day but it was never fixed. I patched it up myself this morning – and I’ll probably paint it myself this weekend.
  
  and middot; I have a pure white fabric sofa chair upstairs outside the guest room where they refinished the hardwood. There is now a 2-inch stain on it which looks like it’s from the hardwood stain.
• To be fair to the crew, the hardwood floors in English Chestnut stain came out looking nice. Was this a difficult job? – yes, because my existing floors had bevels and the crew did a very good job of sanding them down to make them as flat as the new hardwood installed in my foyer. We have beautiful looking hardwood floors thanks to the SHF crew. However the journey to getting these hard floors looking nice was an experience. This has been one of the most disappointing experiences I’ve had contracting out a job.
  
  UPDATE: 8/27 - The company was informed that I had my comments drafted up for my Angie’s List feedback and they’ve been trying to set up a visit. A 5:30pm appointment was made for the owner and the sales manager to come and visit. I left work early
  to make it on time but once again, I was dismayed when they showed up 40 minute. What followed was more disappointing.
  They were so insistent on making a visit to address my concerns and all the owner did was explain the reason/excuse for almost every single detail. The “over a week long” silence after the job was attributed to some personal events of the Sales Manager which I completely understand but the ones that he could have addressed: scraped walls, stained sofa, oil stains on driveway, unsanitary use of bathrooms, etc.; he didn’t even express a sincere apology for those. There was never a slight indication or offer to correct them. They were around for maybe 20-30 mins and they really just wasted their time and mine. What was also annoying was that the owner kept repeating how he and his crew drove from distant locations to make it to the appointment. He also mentioned something about how he felt the past issues were and quot;water under the bridgeand quot; for him, which doesn't make sense. This appointment did more damage than repair my impression of this company. I was starting to sense some sincere customer service with the most recent emails from Robyn (the co-owner) but this visit was a joke as they didn’t even inspect or ask to see at least three of the rooms that were refinished.
  
  

On October 22, 2012, when the owner of Signature Wood Floors came to give me a quote for refinishing all the wood floors on the first level of my house and up my stairs, he explained that all the furniture on the first level would have to be removed and that we would need to stay off of the floors until the job was complete -- approximately five days. He also explained that his men were not qualified to move the furniture, but he offered to facilitate the situation by hiring a moving company that would move all the furniture out to my garage so the work could be done and then back into the house when the floors were complete. He said it would cost me an additional $1,200 for him to hire the movers to do that. On October 23, 2012, he sent me a written proposal reflecting our conversation and including a $1,200 line item labeled and quot;move furniture out and return as needed.and quot; I accepted the proposal.
His movers came on Sunday, December 16th, and moved all the furniture into the garage. We moved out of our house on Monday, December 17th, after his men showed up to begin working on the floors. They did not finish on Friday, December 21st, as promised. The final coat of finish and the shoe molding still needed to be done on Saturday so they asked us to stay off the floors until Monday morning in order to give the floors ample time to cure. We ended up moving back in very late Sunday night only to discover that the furniture had already been put back in the house in spite of the fact that no one was supposed to walk on the floors, in spite of the fact that the dust had not yet been cleaned, and in spite of the fact that no one was home to oversee the move. I immediately sent the owner of Signature Wood Floors a text message stating that at first glance the floors look wonderful; that I would check them out in the morning; and that our furniture was already back in the house -- some of it in the wrong place -- and would he please have the movers come back in the morning, when I was originally expecting them to be here, so that they could put the furniture back where it belonged.
The movers came on Wednesday, December 26th, and moved the furniture back where it was supposed to be.
Two days later, on December 28th, my house cleaner, who has been cleaning for me every week for the past 10 years, came to clean. While she was dusting my living room furniture, she noticed some holes in my two living room sofas that she never saw before even though she has been dusting those same sofas every week since she started working for me. She showed me what she found. Since I wasn't here when the furniture was moved back into the house I didn't know exactly how the damage occurred, but I knew for sure that I had never seen those holes prior to the furniture being moved and stored in the garage. Because I had no relationship or agreement with the movers hired by Signature Wood Floors, I immediately called Signature's office and spoke with Debbie. She said she would inform the owner about the damage and get back to me.
During the following week, Signature Wood Floors was out here on Wednesday, Thursday, and Friday, January 2nd, 3rd, and 4th, to do final touch ups. My floor looked really good now, and during that week, the owner himself came to work on my front door where the weather stripping on the bottom had been damaged during the floor refinishing process. I wasn't here when he did the work and when I came home that day I saw that the door was somewhat better but still not right, so I called and explained the situation. Following that, Debbie in the office told me that a representative from the moving company would be coming to my house at 1:00 PM on January 10th to look at the sofas, and that the owner of Signature Wood Floors wanted to be here at the same time. She said he would re-address the front door while he was here.
On January 10th, the owner showed up. He looked at the damaged sofas and agreed that it was hard to tell exactly how the damage was caused. He agreed that it looked like little slits in the fabric, like it had been punctured with something sharp and not caused by normal wear and tear. We waited for the representative from the moving company to arrive. He never showed up. The owner did a great job fixing my door. I was very happy with it as well as with my floors, but I was not at all happy that my sofas had been damaged. I had already paid 2/3 of the total amount owed for my floors and I said I wanted to hold back the last payment until the situation with the sofas was resolved. I explained that I was afraid that once the bill was paid in full, no one would ever follow up with the movers. He promised me that if the movers didn't take responsibility for the damage, that he would file a claim with his own insurance company, so I made my final payment.
A representative from the moving company finally made it to my house on January 28th. He looked at the damage. He said his movers did not cause it. He implied that I was trying to scam him and his insurance company. He implied that my cleaner was responsible for the damage. He told me that he knew I had hosted a large party the night before the move -- which is absolutely not true, my kids were here for dinner that night -- and perhaps the damage was caused by someone at that party. He did not accept any responsibility for the damaged sofas.
I called Signature Wood Floors and told them what had happened. Eventually, they filed a claim with their insurance company which ended up being denied. I tried calling the owner of Signature Wood Floors to see what would happen next. I left numerous messages. He never returned my calls. Since I paid for the whole job with a credit card, I called the credit card company and put the final payment in dispute until I could speak with the owner. He still never called. Instead, he provided the credit card company with information that was inaccurate and included letters from his mover and his cleaner, both of whose letters contained the same erroneous, misleading, and untruthful information. The credit card company reinstated the charge based on their review of the information made available.
I then called the owner again to try to talk this through with him. He said he would call me back. He never did. I sent him an email, a text message, and left him a voice mail. In my messages, I suggested we use the dispute resolution service at Angie's List, but told him that in order to do so I would first have to write a negative review about his company and I preferred not to have to do that. I told him I believe the moving company he hired is responsible for the damage and if need be I would go to small claims court in order to pursue this. He never called me back. Instead, I received a letter from his lawyer telling me that if I go to small claims court, his client will file a counter suit. And if I attempt to defame his client in any way, including through Angie's List, he will bring a defamation action against me.

Very reasonable price. I was, the final outcome, I am satisfied with. I felt there was a disconnect between the salesman who came here and walked through my house and what we discussed that I wanted done, and the day that the field guys came in to do it, there seemed to be a little confusion.

I had to pull back in the sales organization to review what we had agreed to, and it was probably a couple of hours of a lot of stress, because I, if you are having your hardwood floors done in an empty house that you are moving into or that you've left, they'll blow in and blow out, but when they came in and saw all my furniture...

I had spent about two weeks buying moving boxes, emptying all my shelves, closets, emptying my credenzas because I work from home, filing cabinets, I mean I was stressed out doing all that for two weeks getting ready for this, so that it was just down to bare minimum furniture that needed to be moved around, and he basically came out and said, and quot;Oh we can't do this, I don't know how. We don't do thisand quot;. And I'm like, you're kidding me.

So there was a bit of a disconnect, but one call to the sales office, we got it straightened out. They came back and redid some things that I wasn't happy with, so they were very true to their word. They corrected anything - and there wasn't a lot, they did a good job when they did it. I think there needs to be more communication between the sales rep and the buyer i.e. me.

There is a difference between an oil base and a water base, they put the water base because it goes in and dries quickly and you can get back in the house the next day if not the same day but the look isn't the same. And I did move out, I did make arrangements to leave my house and they ended up having to come back and redo my kitchen because they were supposed to stain it to match the adjoining two rooms and I came in and it was down to the bare natural white wood. So, it is a different wood, that's maple and the rest of my house is oak, so I knew it wasn't going to be the same colour, I've done this before in my house, but it wasn't stained at all or even topped with a stain that, so that it didn't jump out at you as being so different from the two adjoining rooms.

But they were good, I mean, they didn't ask for any payment until I was satisfied. They came back in - it was a little inconvenient to have to have them here again to redo it - but they stay by their word.

From the sales side, and they do the walk through, the buyer really needs to understand the oil finish and the water base. And natural or stain, because I think the easiest thing is to say and quot;we're just going to come in sand it all down, leave it natural, put the water base on top and we're doneand quot;. But there is a look, there is a difference. And I think that really needs to be explained to the customer and the difference is that you can't come in your house maybe for an extra day, but the look is different, and I think they need to talk about stains and why you may want a stain on your floor.

The other thing is too, if you have a house full of furniture, the buyer needs to know that you are packing up everything, if they are going into closets, pictures on the wall, credenzas, filing cabinets, everything has to be completely emptied and put in boxes. Then you have to find a place to put the boxes in your home while all the work is being done. It's almost like, I could have literally called a moving company at that point and said and quot;I'm movingand quot; because my house was all packed up. And then you have to unpack everything. It's a lot of work, and I did not expect it to be as time consuming as it was.

Their responsiveness to my concerns was great - they corrected problems immediately. That's what you want from a company.

It did not start out well but it ended ok. They first crew that came in never did wide planked floors before. The sanding was not good enough and the wrong stain color was put down. I called the owner and he was very good about it. He came out and looked at the job and sent a better crew to do the job. They did a much better job. I still do not have the right color but it still looks better. It looks much to what I had in mind.

Excellent!

In and out of my house in 5 hours.

Richard, from Signature Hardwood Floors, was very prompt and professional in his visits to our home before the project. He provided a great deal of helpful information as he prepared an estimate. Once we selected Signature Hardwood Floors to do our project, Richard made additional visits to help with the selection of stain colors and finishing options and to help us with the installation of a lock box since we made arrangements to be away from home during the floor refinishing process. Since you can not walk on the floors during several steps of the restoration process, we decided to schedule this work when we were going to be on a vacation trip. While we were away, both Daniel, the owner of the company, and Debbie, in the office, kept in touch with us about the project. The entire process took about three days and we paid a little extra for Signature's workers to move all the furniture back into our living and dinining rooms. So when we came back from our trip we found beautiful hardwood floors where we once had carpeting and everything in good order in our home. In our follow up contacts with Debbie, she even provided some advice on where to go to get information and quality supplies to keep our new floors clean and looking great. I am very pleased with our experience with Signature Hardwood Floors and would use them again for any floor project.

ti.

They did an excellent job and were at the top of the Angie's List ratings. I had three people I was looking at. and the owner, Steve, came out from this company. He was the most professional of the three that I spoke with and his crew was also extremely professional. They were the least expensive of the three bids and were here on time both days.

Signature Floors just finished re-finishing our whole entire first floor of 100 year old floors and they look amazing. We had many challenges; including different types of wood, repairs, linoleum tile laid over part of the wood - but they made it all look great! Couldn't be happier.

work done quickly and efficiently.

They did nice job, they finished the job quickly, and the price was reasonable.

They were horrible, incompetent, and undependable.

Mr Ritter is the owner. Everything was excellent! They are the kind of people you want to do business with! I will definitely use them in the future! They charged significantly less than another estimate.