BI-COASTAL MORTGAGE

I contacted Bi-Coastal and received a call back from Ms. Kathleen Lauman within the hour. She took basic information over the phone and promised to call back within 48 hours with my options. She called back as promised -- we decided on my best option and she processed my application. All along the way Ms. Lauman presented me with various alternatives and the associated pros and cons so that I was empowered to make the best decisions. She called or emailed me every couple of days so I always knew the status of the application. I closed within a few weeks.

They were prompt, easy, no-hassle, and had a good personality.

It was an excellent service experience. They took great care of me. Explained the entire process up front, told me the information I needed to provide and basically. They took care of the rest. It was very fast and easy!

Incredible service. Nadine Bernard took care of everything I needed for this transaction. There was no last minute rushing around or craziness just before settlement. Everything was prepared way in advance. My situation was difficult emotionally and was handled with great compassion. I feel as though Nadine took care of all the worrying for me! There were no surprises during the entire process because I was kept informed at every step along the process. Nadine obtained a fair interest rate and explained carefully all my options. She truly cared about what I could comfortably afford. The process was handled honestly and professionally. The backup staff who work with Nadine were also exceptional: Jason Bernard and her settlement officer, Cheryl Bowley at Vintage Title. If you want a high integrity, no-hassle mortgage company, I highly recommend Nadine Bernard at Bi-Coastal Mortgage.

THE LOAN OFFICER AND OTHER PERSONNEL WERE FRIENDLY AND HELPFUL. THE REPRESENTATIVE WAS VERY KNOWLEDGEABLE. NADINE MADE IT VERY EASY FOR US AS FIRST TIME BUYERS.