Complete Home Solutions LLC

They did good job too, I was happy for their work.

I'm happy with the service at first but when I figured out what happened, I'm not happy anymore. They didn't finish their work, they messed up everything and they're costing me more, plus additional work. they completed the water heater installation but it's leaking. the pipe lining is coming off. They even break my attic ceiling light. One of my ceiling sprinkler in the attic was clogged up and was supposed to be replaced, they told me several times that they will come and fix the attic but they never showed up. So now I need to hire someone to fix all of the things that they started. Only 1\3 of the attic was fixed.

Attic Insulation

Great and friendly service. They sealed my ducts and now I finally get AC in my upstairs floor instead of it dumping out into my basement.

It went very well. The crew was prompt and thorough. The whole job took about a weeks to estimate plan and execute. So we were very pleased with the service.

Not as well as hoped or expected.

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Arrived as scheduled, described tests to be performed, and completed it within an hour.  Results indicated a need for additional insulation and other work that could reduce energy loss and annual costs.  Follow-on work was scheduled and completed to my satisfaction.

All representatives were curtious and prompt both in response to calls and in coming when expected. We feel like we were charged appropriately for the work completed.

We bought our 2160 sq ft home in September 2014 and have struggled with heating it throughout this winter. Built in 1948 as a summer cottage, it obviously has innate challenges in the heating department and we quickly recognized that our current situation was neither comfortable (the furnace ran constantly with the thermostat set at just 63 degrees and the house was FREEZING) nor financially sustainable (we heat using oil). Something had to change. We did a significant amount of research and chose this company based on the many positive reviews here on Angie?s List.

The $100 assessment (visual inspection, walk through, blower door test, and thermal imaging) was thorough and took 2-3
hours. It was determined that our house was 3 times draftier than the industry ideal. Yikes. The company representative reassured me that if we agreed to all of the improvements he suggested, our home would be both comfortable and economic. ?Toasty,? actually, was the word he used. The only room he expressed any doubt about was our sun room, which was originally a screened in porch. He expressed no other qualms about his company?s ability to improve our heating situation. No caveats, no reservations. Before he left our home, I specifically asked ?So this is all fixable, right?? and again he emphatically said the improvements would yield noticeable results immediately. My husband and I agreed to do all of the suggested improvements?all $8,800 worth.
 
The improvements spanned 3 days (11-13 Feb). The Complete Home Solutions team was in our house for 1.5 days, and the Aeroseal company was in our house for .5 day. There was no problem with the installations up front, except it seemed our project manager (the same gentleman who did our assessment) was rushed at the end. He did not dedicate much time to proving objectively that the house?s heating situation had improved as a result of the completed work. A quick blower door test was done (maybe 20-30 min), and he showed me that our house?s draftiness was decreased by approximately 1/3. Is this good? Is this bad? Is this standard for an ?after? result for heating improvements? I don?t know. There wasn?t any discussion before the project on a mutually agreeable objective outcome/expectation management, and no discussion afterwards regarding what the company considers a successful outcome. The team left and the weather (as you all know) got colder still.
 
Blower door test aside, let me tell you what we FEEL after almost a month post-work. The house is still very uncomfortable. The thermostat is still set at 63 degrees and the furnace still struggles to keep up. We specifically mentioned during the assessment that we would like to keep the house at 68 degrees without the furnace running constantly. This hasn?t happened. Many of our vents blew weakly, or did not blow hot air at all. This has not improved. The same vents still blow weakly or blow lukewarm air (we were reassured that the Aerosealing would eliminate this problem). The kitchen floor above the crawlspace is still freezing and there is cold air obviously still flowing into the kitchen through the cabinets, even though the crawl space was apparently brought into the conditioned area to solve this problem. We are still walking around bundled up like little babushkas in our own home. Essentially, we see virtually no improvement in our comfort. To add insult to injury, we paid the most we have ever shelled out for oil in February, even though the work was done in the first half of the month and we theoretically should have seen some kind of pay off in the second half of the month. So, not only did our comfort not increase, our economic situation did not improve either. We didn?t even break even.
 
My final bone to pick regards customer service. I?m not going to call anyone a liar; however, we had two concerning discrepancies post-installation. First, during the assessment we were told that our windows and doors needed caulking to eliminate draftiness. When my husband asked the project manager afterwards if the caulking had been done, the project manager said we didn?t need it after all. I?m not sure what information would have surfaced during the installation phase to refute the information he gathered during the assessment phase, and I?m not a home improvement expert, but I would
think that the assessment phase is when you?d assess what improvements are necessary to make. When my husband pointed out that the caulking was included in the contract and we were billed for the service, the project manager apologized and stated he would come back out to complete the project. That was Friday 13 February. Today is Wednesday 4 March. Almost 3 weeks and $8,800-paid-in-full later, the company has still not sent anyone out to finish our project despite repeated emails and phone calls. They cancelled yet again for tomorrow (due to the weather?granted, not their fault) and stated they can?t ?fit us in? on Friday. They have bumped us to Tuesday 10 March. Is caulking the windows and doors going to solve our heating dilemma? No. However, I feel that my business is not valued. We have paid for a service that was not rendered, and the company does not seem at all motivated to fix the situation immediately. Why are they working on other projects and fitting us in when they
can? We have already paid. Our project isn?t finished. I would think that finishing our project would be a priority. We made it clear to the project manager that we intend to add on a 1000 sq ft addition to our home in the next few years, and I would think that a savvy business would recognize the potential for future revenue and treat us with respect and consideration in
hopes that we would use them again. Not a chance. I can?t even get them to come back out to caulk my windows and doors?what kind of nightmare would it be to involve them in a complicated home addition? Second, we requested during the assessment phase that attempts be made to add insulation into the dormer windows in the front of our home as the cabinets in those walls are very cold. There?s a small door in the bathroom providing access to the dormers, and the project manager assured me he would investigate the area during the installation phase and blow in some insulation if possible. When my husband asked the project manager afterwards if he was able to blow insulation into the dormers, the project manager stated that it wasn?t possible because the dormers were too small and they couldn?t get behind the built in cabinets. We noticed, upon inspection, that the small door in the bathroom providing access to the dormers was still painted shut. I?m not sure how the project manager investigated the dormer situation without opening the door, but between the caulking oversight and the dormer dilemma, I?m beginning to question whether the rest of the project was done by the books.
 
Overall, we feel defeated, devalued, and taken advantage of. We would NOT recommend this company to anyone else, and we feel that the ?improvements? we paid so much money for have not improved anything at all. The company has not shown any interest in rectifying the situation. Buyer beware.

UDPATE 3/9/15: After playing phone tag with the company since Friday March 6 to nail down a specific time for window and door caulking and reassessment of the completed work, today the company flat out refused to come back to our home as a result of this Angie?s List review. This confirms what I have implied above?once the company has your money, they are uninterested in maintaining any semblan

It was great.

My experience was fine.  I had an infrared while looking at the kitchen and they did not take a picture. I wish I could have gotten a picture.  Scheduling the appointment was fine.

The service was fine. They did what they said they would going to do. It doesn't matter who you work with as long as they were reputable.

It was good. They were pretty thorough. They spent a lot of time evaluating it and they had a pretty detailed report. They were to far away to do the actual work so I ended up using a different company for the work they had made recommendations on.

The three man team was professional, efficient, and very patient with answering my many questions. They explained exactly what they were going to do, and took before and after pictures for me.  The team went above and beyond expectations by designing a special hinged door in the attic insulation dam to facilitate easier access in the future. They were meticulous in protecting our carpets and floors and worked hard for eight straight hours. The supervisor stopped by on each day of the 2-day job to make sure we were satisfied with the work.

I would definitely hire CHS again, and will recommend them to my neighbors and friends.

unknown

I thought they did a high quality job, they also sealed up all the cracks and leaks in the cieling and perimeter walls in addition to the insulation.

They were professional and detailed. They did a good job of walking me through their inspection and what was found with what can be done to correct was found.

It was pretty generic.  It seems like people get this done as a preliminary step to making a significant energy change and provides a tax write off. I was just interested in how to save energy in my home, so it wasn't that useful.

The guys that came out were great, polite and detailed. My only complaint is the amount of time it took to get a copy of the report (3 weeks). I got a pdf copy sent to me via email and a hard copy in the mail.  I would use this company again.

unknown

The energy audit went well. The company found some area where improvements could be made and provided a report. My only issue with the company was the fact that they offer to resolve some of the issues they found, but it was difficult to pin them down to negotiate the work. It appeared that they were very busy doing the actual audits. I paid them for the audit and that was an A, but I was not able to get in touch with them long enough to address some of the problems. Since I see the follow-up discussion as part of the entire audit package, I gave them a B.

They came out and did the energy test. They did a door test and checked with a laser thermometer. It can tell the temperature difference in different parts of the house. They put together a report with infrared images. They gave me the report and I read through it. They answered my questions and made some recommendations. I have since followed-up with the recommendations that they made. Overall, it was a good experience. There were no additional charges. I would use them again.

unknown