Mr Basement

It turns out that only a vapor barrier capsulation was installed, the area was never waterproofed and flooded within one year. Mark Hall (Project Manager) was contacted and he denied what our original concerns were and said that he provided what we asked for. Also, a technician came to inspect the same area, proposed different repairs to address the (original) problem and Mark Hall gave an estimate higher than the first one. When asked about the price, Mark Hall said that it was the same as the first repair which was a (lesser) project so it appeared that we were overcharged the first time and for the incorrect repair. Mark Hall showed little respect for our concerns about a problem that was diagnosed incorrectly. DO NOT USE MR. BASEMENT.

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Their service was excellent and their representatives / workers were all professional, courteous, helpful, and informative. I cannot imagine our calling anyone else for basement problems.

Overall, they did a good job. I haven't had any problems with water since their service. However, I was told that they didn't use subcontractors, and the worker who performed the service seemed to be just that. Every time I asked him a question, he had to contact the home office. The clean was good, but I feel they could have done a neater job. For example, some of the columns that were installed aren't completely straight.

quick response, professional crew, work performed as presented. Totally satisfied.

They did a fine job. They did it pretty quickly. It has been fine ever since.

The rep on the first visit inspected the area of concern, and called it 'curb creep' from the shocks of parking cars on a concrete pad. This was indeed the area where the blocks had begun to come in. He explained what they would do in detail, and gave us an estimate. On the second visit the foreman inspected the area using the drawings and notes from the first rep, and answered any new questions we had. When the work team showed up, because of scheduling issues a different foreman was present, but everything went smoothly and professionally. I had the opportunity to closely inspect the work before signing off. Cleanup by the crew was excellent.

They took great care of my property. Took out the last few moldy things we had down there that we couldn't get out. They demo'ed and de-molded the first day. They wore full biohazard suits which was funny because we unloaded the entire basement without any protection. The next day they cut into the concrete around the floor and installed the new drainage system. Then they installed the I bars to bolster the walls. The sump pump installed required an upgrade to my electric box for an additional cost. They even replaced the hoses on my washer and sink because the old ones broke when they removed it. Everything cleaned up one day early. Neighbors who watched the whole thing was impressed on how hard they worked. Negatives: Elecric box upgrade could have been anticipated by the estimator. The first night the air conditioner was turned off and I didn't know how to cause there was a hidden switch. It was a hot August night. After their electrician did the upgrade of the box, there were sparks coming out of the box. It was fixed.

This company was amazing from start to finish. They know what their doing and what's best to get it done. We actually thought we may need to have more work done but they assured us it was not necessary. The price was high but it was worth it.

The staff that works for this company is very professional and very efficient. It took the crew four days to complete the major work to repair our basement. I would recommend this company to anyone who has an older home that needs basement repair or sunken concrete. We are happy with a job well done!

They came out to address a specific problem but ended up trying to sell us additional services that were not necessary at this time. I felt the service was a bit pushy.

I would highly recommend The Basement Doctor!

Good front-end analysis of job, including reading engineering report / checking with engineer. Time to schedule had to be reset, and JD did, requiring use of alternate concrete type to set more quickly due to deadline for re-use of porch (a material not first mentioned, but available on our demand and at their cost). Initially JD planned to proceed with no permit -- "it's not needed here" -- but locals heard from JD's utility checker a job was planned, and they asked for permit -- a step I highly valued -- and project delayed while paper was completed, making me less than happy with JD but overall really smart move for soundness. Team who did the work fantastic: checked in ahead to verify the work to do and initial analysis of approach, brought really skilled guys to task, did work "by hand" to move porch slab (8 piers involved) to raise -- it worked. Worth the amount of money to get the job done well.

Everything went well. I was sold some materials that were non-refundable. This was the only disappointment.

They were good. They came out and said that there was nothing to be done. That was why I appreciated their specific estimate. Basically, they told me that nothing needed to be done. They were honest. They did not try to trick me into getting anything done that was not necessary. They did not have to do any work. They came in on time. I will certainly ask for quotes from them in the future.

I called and got 3 different companies to come out and give me an estimate, and the prices that I got from all 3 providers were close. The decision to choose J & D Basement Systems was based on the attitude of the person that came out and the way they were going to do things. They worked harder than one can imagine - they did a wonderful job, and I have not had one drop of water. They were here 3 full days, and I believe they finished up on the fourth because they also put drains in the yard outside because the sump pump outlet had to drain. They had a whole crew working which included a foreman and at least 3 other guys. There is a fee for the work on the sump pump, of course, but they still change the battery in it and make sure that if you need it, it is there. It is something like a smoke alarm - you want to make sure it works but you are hoping it doesn?t. I paid $9132, and I think there was a little down payment that was included in the amount. Because of the water damage problem, it even added more into what we had originally thought it would cost. They have done several different kinds of things, and I?ve been very satisfied with their work. They clean up very well. Although they throw out little extras, they are not pushy. They are reasonable. I have had not one problem with the quality of their work. They are here when they say they are going to be here and take care of business. I have recommended them to a lot of people. I would rate them highly and would use them in the future, if necessary.

The work was great - but we miscommunicated. I wanted to save more money by doing the digging myself at a later point, which was totally possible. The digger, was not the guy I discussed the install with, he worked under that guy. When I got home it was all done and I had a HUGE bill compared to what I had planned to spend. I suggest people STAY THERE when having any work done, if at all possible.

The work was done with great care, they had to jack hammer out concrete around the inside perimeter of the entire basement and there was little or no dust. They removed drywall where necessary with great care. The crew was polite, very experienced, very efficient and finished the job in less time than originally stated.

We were shocked at how low the cost was for the repair and for the work they did. They were prompt, they gave us a very good price, and they had excellent cleanup. They came when they said and he even put a coating of sealant on the wall, which wasn?t included. They also gave us tips to prevent future problems and were great to work with all around. They were well mannered, polite, and it was a very good experience. They?ve also followed up with us a few times to make sure everything is holding up okay.

It was fine.

Am I left to conclude that either The Basement Doctor inspected the crawl space but did not know how to recognize wood rot, or created a $6000+ repair quote without personally inspecting the bandboard? Either way, The Basement Doctor did not seem willing to prove or to verify their findings. And, either way, we feel wronged. This is a very tough market to lose a buyer over such an erroneous report. Member response to service provider's response: The Basement Doctor?s response about the $6400 quote is carefully crafted and true, but misleadingly incomplete. After several others confirmed that there was no rot, no basis for the $6400 quote from The Basement Doctor, we contacted the company. The Basement Doctor had no record of its representative's quote that we received. Even the person we spoke with at The Basement Doctor thought that this was quite unusual. This made us suspicious of this representative who claimed to have inspected the crawl space and who offered to re-inspect. As a result, AFTER February 2nd, we chose to deal directly with the president of The Basement Doctor about the matter. The president conducted what he called an inquiry and passed their erroneous claim of rot off as "conflicting opinions". ON FEBRUARY 16, we made the offer directly to The Basement Doctor's president to send out a representative to confirm their claim. He, the president, did not take us up on this offer. We were left then with an erroneous claim of rot that was the primary item in their quote for $6400 - the erroneous quote that apparently lost us a buyer in a very tough market.

They were very nice and timely. We did have to call them back to fix something one of their employees did, but they came right back out and fixed it. I don't really know how to grade their price. We would use them again.

They were very careful at digging. They were able to dig and when they put the soil back, the grass was still there. They were very clean. They did a good job.

They gave us a fairly high estimate to begin with and then we negotiated them back to a reasonable situation. So far it s worked fine. We haven t had a lot of heavy rain but so far there has been no leakage. They were very reasonable to deal with. What they have done has turned out to be satisfactory to this point.

He was very responsive & prompt to come out. They did the job very quickly & they were very clean about it. They were very professional about cleaning up all their mess when they were done.