Universal Appliance Services

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They analyzed problems we had with our Jenn-Air Range and quickly diagnosed the problem and fixed it in less than 1/2 hour. Tony is a great diagnostician when it comes to appliances. Robert is great too.

They came the day after we called, diagnosed the problem, ordered the part, and installed it two days later. We were pleased with the prompt response

Great!

Everything went smoothly from the polite scheduler on the phone to the promptness of the call, to the fixing of the machine.

Great experience from beginning to end. Was able to get same day appointment. Tech called to advise time of arrival, had the needed part in the truck, even cleaned up some of the lint behind the dryer. I will definitely call them again when needed.

Very professional

Valve was ordered by Universal and replaced when rec'd three days later. He was able to order it without a service call since my son had diagnosed the problem.

Overall, the repair experience was fine.

Courteous initial phone call, prompt response time on service needed, punctual visit, cordial associate to work on pieces, and clean.

It was easy to set up the appointment. The technician was on time and explained what he did and how to avoid the problem in the future.

I joined Angies list this morning on the recommendation of a friend. I was able to research the company, schedule the appointment and get my washer fixed when Tony arrived. This took less than 5 hours! We are so pleased.

Tony, the technician, was very professional, friendly, and answered all my questions. Overall it was a very positive experience and I would highly recommend Universal Appliance repair.

I left a voicemail overnight to report my dryer would not start. I received a callback early the next day. The caller scheduled a repairman to visit that afternoon. I called back an hour later and rescheduled for the next day. The repairman came the next day, opened my dryer, cleaned the inner workings, and replaced a belt. Everyone I interacted with on the phone was polite and attentive. The repairman was knowledgeable and efficient. The price seemed reasonable. Professionalism gets a "B" because I was double billed for the work. Once noted, I called the company, and they reversed the charge.

Service technician was friendly, professional, and able to quickly diagnose the problem. The two things that really impressed me were the time he spent cleaning out the whole dryer, making sure everything else was working as it should beyond the one broken part, and that even though my repair required ordering a new part, the technician was able to do a temporary repair, just enough so I could finish the laundry that was piling up. I really appreciate his ability to help me out of a jam.

It took longer for parts to arrive than I expected. Friday 4/2 to Friday 4/16. Holiday delay, possibly. Technician (Tony) was extremely knowledgeable and experienced. Staff that answered phones very professional and knowledgeable.

Overloaded dryer 9am : drum stopped turning. Called Universal, they told me technician would come that afternoon after 1pm. He called shortly before arriving at 1.30. Opened up dryer, quickly found problem - replaced belt on the spot and replaced tensioning bracket with better pulley tensioner. Good to go by 2.30 Prompt, friendly and efficient. Cost for call-out, parts and labor seemed reasonable to me.

My dryer began making a scraping noise. I couldn't determine if it was something stuck in it or something bad in the mechanism itself. The repairman came promptly and found a small metal piece from a jacket hood tie-string. The repairman also volunteered information that the dryer looks to be in nearly new condition otherwise, which was nice to hear. They charged me $70 for the visit. That struck me as maybe a little high, but I was happy to have the problem solved so easily.

Repairman came out and inspected freezer, told me what was wrong and gave me a estimate for replacing the automatic defroster unit ($235 with $70 payable at first visit). Said it would take several days for part to arrive. He made temporary repairs (hand defrosted freezer) and said it would work until the new part came in. They called 2 days later that the part was in and scheduled a time to come back out to replace unit. Repairman came out, re-defrosted the freezer and installed new unit. Everything went well.

Excellent price. They are great people. They came back out and didn't charge me except for the part.

OVERALL MY EXPERIENCE WAS GOOD. THE REPAIRMAN WAS VERY FRIENDLY AND INFORMATIVE AS TO WHAT WAS CAUSING THE PROBLEM. HE WAS VERY PROFESSIONAL AND FIXED THE PROBLEM TO MY SATISFACTION.

WE LIKE DEALING WITH THIS COMPANY AS WE ALWAYS GET FAIR SERVICE. RATHER THAN CHARGE US OVER $200 FOR A REPAIR, IT WAS RECOMMENDED THAT WE SIMPLY PURCHASE A NEW MACHINE AS THAT WOULD BE A BETTER VALUE FOR OUR MONEY.

THEY WERE NICE PEOPLE. TOOK THEIR TIME BUT GOT THE JOB DONE GOOD. WERE SURE TO BE CLEAN WITH THEIR TOOLS. WERE GOOD AT EXPLAINING THE PROBLEM WITH OUR WASHER. VERY FRIENDLY PEOPLE. SHOWED UP TO MY HOUSE ON TIME. GAVE US A GREAT PRICE WITH A ONE YEAR WARRANTY.